Northwest Neighbors Network
Neighbors helping Neighbors
Mission
Northwest Neighbors Network helps seniors age well in their own homes by providing volunteer services and social and educational events.
Notes from the nonprofit
NNN has grown over the past 6 years since we started providing services. Since that time, we have dramatically increased the number of members who are taking advantage of the many volunteer provided services we offer. We've expanded the number of social and educational options available to members and the public. We've increased our focus on engaging our homebound members and those with disabilities. Our volunteer base continues to grow. We've expanded our Board of Directors and engaged additional support/expertise from the Community through an Advisory Council. We have been fortunate to be recognized as the Outstanding Human Services Organization by the North Urban Human Service Alliance and the recipient of a generous grant administered by the King County Veterans, Seniors and Human Services Levy. For 2025, we continue to focus on the actions that support our mission and are framed by our strategy.
Ruling year
2017
Executive Director
Alison Pence
Board President
Mahyar Rahbarrad
Main address
14131 67th Ave W
Edmonds, WA 98026-3256 USA
EIN
81-2916517
NTEE code
Senior Centers/Services (P81)
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
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Communication
Programs and results
What we aim to solve
Seniors lose the ability to age safely or well in their own homes due to physical or mental challenges that are a normal part of the aging process. Losing independence due to reduced ability to drive, adequately maintain their homes and surroundings and maintain social connections to enable them to interact with others increases social isolation which furthers physical and mental decline.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Northwest Neighbors Network
NNN is a non profit organization serving North King and South Snohomish counties. Our village is built on a nationwide model of community-focused village membership to help people age in place. We connect members with volunteers to allow seniors to enjoy rich social lives and to remain in the comfort of their own home for as long as they are able. NNN is an inclusive and diverse community, welcoming all members and volunteers who are interested in supporting our organization. We provide individual services such a rides, home help, home maintenance, personal support and tech help for our members. We also offer organized social and health events such as lunches, walks, games, celebrations, and special interests.
Where we work
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Edmonds (Washington, United States)
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Lake Forest Park (Washington, United States)
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Lynnwood (Washington, United States)
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Mountlake Terrace (Washington, United States)
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Shoreline (Washington, United States)
Awards
Outstanding Human Services Program 2021
North Urban Human Service Alliance
Photos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of individual services performed for members
This metric is no longer tracked.Totals By Year
Related Program
Northwest Neighbors Network
Type of Metric
Other - describing something else
Context Notes
Free rides for medical visits and procedures represent 32% of all individual services. For 2025, this is a NNN projection
Total number of volunteer hours contributed to the organization
This metric is no longer tracked.Totals By Year
Related Program
Northwest Neighbors Network
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
For 2025, this is a NNN annual projection
Number of grants received
This metric is no longer tracked.Totals By Year
Related Program
Northwest Neighbors Network
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
In late 2024, NNN received a renewal of a major grant through 2027
Number of Members Served during the year
This metric is no longer tracked.Totals By Year
Related Program
Northwest Neighbors Network
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
For 2025, NNN projection
Average Number of Volunteers
This metric is no longer tracked.Totals By Year
Related Program
Northwest Neighbors Network
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Recruiting vetted and qualified volunteers who provide the types of services our members need is important to our ability to fulfill our mission. Goal to maintain a 1:1 ratio of members to volunteers. For 2025, this is a NNN projection
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Northwest Neighbors Network, a virtual Village, wants to reduce the limitations seniors who want to live in their own homes face. By providing volunteer services that include transportation to and from appointments, assistance with shopping, technology training and support, helping with minor home maintenance and yard work, arranging social and educational events, or just maintaining social visits and check ins, we create a community of support just as if we were next door neighbors.
What are the organization's key strategies for making this happen?
Monthly Board review and discussion of strategic plan
Designated Committees to focus on core strategic areas.
What are the organization's capabilities for doing this?
We have engaged a Program and Outreach Consultant to assist with our primary goals of expanding our reach to serve a more diverse community of seniors in our area. We've hired one full time and one part-time staff member to assist with program management, volunteer recruitment and training. With funds allocated through the King Country Veterans and Humans Service Levy, we report progress quarterly. We meet with other Grant recipients to review strategies and build relationships in support of our mission. We also meet with members of other Villages in the area to gather ideas and build stronger relationships. We are actively pursuing additional volunteers focused on helping us with the day to day administration of the organization.
What have they accomplished so far and what's next?
We continue to make progress in keeping with our strategic plan:
1)Expand NNN Community and Leadership - We added four new Board members and hired our first two employees to help focus on Member and Volunteer support
2)Increase Member Engagement and Ownership - We Restarted Our Social Committee and increased walking groups, coffee chats, board game events thanks to the ideas and support from members and volunteers
3)Build Trust and Recognition within the Community - we continued to build strong relationships across King County and Snohomish County, Fire Department safety, senior centers, with monthly focus meetings to put plans into action. New members and volunteers are adding a wider variety of events and services for our members
4)Build Systems to Support Resilience and Growth - We added new financial systems, obtained legal input, upgraded insurance plans, took part in “GiveBIG” and lower key fundraising, and built a self-service volunteer signup option for even more volunteer flexibility and awareness of member needs
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Northwest Neighbors Network
Board of directorsas of 5/2/2025
Mahyar Rahbarrad
Northwest Neighbors Network
Term: 2025 - 2026
Cindi Call Director
Eileen Carter
Jerry Carriveau
Northwest Neighbors Network
Lee Gresko Director
Lyn Ching Director
Mahyar Rahbarrad Board President
Northwest Neighbors Network
Rick Canning Treasurer
Rita Gunderson
Northwest Neighbors Network
Sandy Moy Secretary
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
The organization's co-leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
We do not display disability information for organizations with fewer than 15 staff.
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