PLATINUM2023

Intelehealth Inc

Deliver quality healthcare where there is no doctor

Ellicott City, MD   |  https://www.intelehealth.org/

Mission

We deliver high-quality health care where there is no doctor

Ruling year info

2017

CEO/Co-founder

Neha Verma

Main address

3808 Palmetto Ct

Ellicott City, MD 21042 USA

Show more contact info

EIN

81-2934607

NTEE code info

Management & Technical Assistance (E02)

Computer Science (U41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Intelehealth’s mission is to improve access to affordable, quality healthcare for the last mile. We envision a world where every person and every village is connected with a doctor. For 3.8 billion people, that's half the world's population, health access is hard. 100 million people fall into poverty each year because of health-related expenses. Billions of people living in low and middle-income countries lack access to essential medical care globally, mostly in underserved rural communities. For these rural communities, poor geographical and financial access coupled with a lack of health education creates an accumulated disease burden. In order to receive care, rural patients turn to local “quack” doctors and faith healers, most of whom do not even have basic middle school education. Otherwise, they have to travel long distances to the nearest town or city to see a doctor, spending significant time and money doing so.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Intelehealth

Intelehealth is a non-profit delivering high-quality healthcare where there is no doctor via telemedicine. Using our open-source technology platform that's driven by an innovative digital health assistant, we connect patients and frontline health workers at the last mile with doctors, diagnostics & medications. Intelehealth is on track to provide healthcare for 10 million women over the next three years in partnership with Ministries of Health in India & Kyrgyzstan as well as organizations like UNICEF, Jhpiego, MSF, and many more. Intelehealth has been recognized by the World Economic Forum and Niti Aayog India as an impactful Digital Public Good. To date, Intelehealth has enabled over 1.5 Million consultations, supported 3000+ frontline health workers & 950+ doctors. Our programs have resulted in 60% reduction in out-of-pocket expenses for rural populations and improved capacity & skill development for the frontline health workforce.

Population(s) Served
Economically disadvantaged people
Women and girls
People with disabilities
People with diseases and illnesses
Pregnant people

Where we work

Awards

Top 15 innovators 2021

World Economic Forum

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of patient visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, People with diseases and illnesses, Pregnant people, Economically disadvantaged people, Immigrants and migrants

Related Program

Intelehealth

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

No. of patients received teleconsultations

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Poverty and social injustice are both the cause & consequence of health inequity. Our healthcare resources tend to be concentrated in urban cities and there is a huge shortage of skilled healthcare workers in remote areas. Socioeconomic barriers like literacy, stigma, gender norms, distance, and agency all prevent those who are vulnerable from getting the care they need. This results in delayed care-seeking and people often live with diseases that hamper their productivity and economic ability. A small health problem becomes a big one needing costly treatment. This further traps them in poverty and is a vicious cycle. By creating virtual, low-cost, and easily accessible linkages to health providers that were previously out of reach, we overcome these deeply rooted barriers. Telemedicine is an important component of a resilient health system. We believe that everyone should be able to access the health services they need, when and where they need them, at a price point they can afford. By enabling equitable access to health services, we help to create a safety net that prevents people from falling into poverty. Our aim is to "do no harm by design" which is a core value of the Digital Public Good approach. Medical errors such as missed diagnoses do occur in healthcare settings, and they do also happen in telemedicine. In order to provide the highest standards of quality of care, we work closely with our partners to train healthcare providers using a "high-frequency, low-dose" training approach. We also have a dedicated clinical department that performs quality audits and implements quality assurance systems in our programs. Through the use of our digital assistant, we increase adherence to evidence-based workflows further improving the quality of care that health workers provide.

We partner with a government or nonprofit health institution that is already running an in-person health care delivery program. We then work with them to extend the reach of their existing health facilities. We connect their peripheral health workers (like nurses, paramedics, community health volunteers) at primary health facilities called spokes to more skilled health providers (like doctors, therapists) at hospitals called hubs. We also create virtual call centers where patients can dial an 1800 number and connect with a hub hospital directly from their homes. The entire program is built along with and later transferred to the government or nonprofit, ensuring long-term local ownership & sustainability. Because we partner with a local health network, we can also bring in linkages to their pharmacies, diagnostic labs, and referral centers where patients can be referred for in-person services & to pick up medicines. We provide our partners with our software + implementation know-how to successfully implement the program.
This year we are at a unique growth point. Two of our projects are scaling state-wide. We will be establishing two large state-wide telehealth networks with 8000 health workers, and our aim is to cover 5 million people and half a million teleconsultations over the next 12 months.

We have a well-qualified and experienced leadership team with a diverse skillset. Along with the CEO & Co-founder, Dr Neha Verma, the leadership team also consists of Dr. Shekhar Waikar (Chief of Party),Ramesh C (Chief Technology Officer), Vibha Bhirud (Sr. Director of Programs) and Subhashis Ray (Chief Financial Officer)

Dr Neha Verma, Chief Executive Officer is a digital Health professional with more than nine years of experience in the planning, design, implementation and evaluation of digital health & telemedicine projects. She has an MS and PhD in Health Sciences from Johns Hopkins University with a focus on telemedicine. Neha is an entrepreneur and the co-founder and CEO of Intelehealth, a global technology nonprofit working to improve access to health where there is no doctor.

Ramesh C, Chief Technology Officer, is an Intrapreneur, Industry leader with over 24 years of progressive experience in Telecom/Networking, IoT & medical electronics domains in organizations ranging from small start-ups to large MNCs such as Bell Labs/Lucent Technologies. Ramesh spent his formative years as a strong hands-on Software developer/Architect and has over 11 years of techno managerial & general management experience in diverse Leadership roles across Engineering, Operations, Regulatory compliance and Quality mgmt.

Dr Shekhar Waikar, Chief of Party Shekhar is a seasoned public health professional with over 18 years of experience in various domains in public health. Throughout his career he has led large-scale programs, facilitated strategic partnerships, mobilized resources, facilitated sustainable private-sector engagement and public-private partnerships in the areas of Tuberculosis control, comprehensive primary health care (CPHC), family planning, urban health, maternal child health (MCH) and HIV/AIDS programs, in diverse contexts and geographies.

Vibha Bhirud, Sr. Director of Programs is a social impact professional with almost a decade of experience working in the sector especially to design, plan, implement and monitor digital health programs globally. Vibha completed her Master's in Development Studies from Tata Institute of Social Sciences and graduated in Economics with a Gold Medal. She is a co-founder at Intelehealth (India) and works with partners like UNICEF, UNFPA, MSF, Governments of India and Kyrgyzstan, etc. to integrate digital health solutions for maternal and child health, gender-based violence, children with disability, sexual and reproductive health, non-communicable diseases, humanitarian health, etc.

Subhashis Ray, Chief Financial Officer is a Chartered Accountant with over two decades of post qualification experience in top leadership and consulting positions in multinational banks and financial institutions. He has built end to end finance functions and internal controls for his global clients and been responsible for compliance of local regulatory requirements.

Intelehealth’s programs reach rural & remote communities in 14 states in India. We also recently started an office in Central Asia in the Kyrgyz Republic where we work in 3 out of the 7 provinces in the country. Overall, these programs reach 35 million people. Last year, we enabled 1.3 Million+ teleconsultations and provided 150,000+ health services. These resulted in a cumulative health savings of over $1 million for these patients. 3500 rural health workers and 950 doctors actively used the platform to provide services in 17 different clinical specialties. The consultations resulted in a 99% decrease in average spending and a 98% decrease in the distance traveled to get care. 90% of patients surveyed in an impact evaluation study reported an improvement in their health status. The mean time to recovery for patients with acute health issues was 7 days. The frontline health workers we surveyed reported that they found the platform to be useful. They reported an increase in their own medical skills and that they felt less isolated because of these connections to remote doctors.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We act on the feedback we receive, We share the feedback we received with the people we serve

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection

Financials

Intelehealth Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Intelehealth Inc

Board of directors
as of 05/22/2023
SOURCE: Self-reported by organization
Board chair

Dr. Soumyadipta Acharya

Graduate Program Director at Johns Hopkins Center for Bioengineering Innovation and Design (CBID)

Term: 2017 - 2025

Rekha Pai Kamath

Partner At Silicon Valley Social Venture Fund – SV2, Board Member At Fast Forward, Ex-VP At Juniper Networks

KB Teo

Ex- Head Of Product Marketing At Credit Karma, Co-Founder/COO At Pretty Visible

Shyam Kaluve

Ex-Director At Cisco, Co-Founder And CTO Of Gramonnati

Dr. Harshad Sanghvi

Former VP & Medical Director, Jhpiego

Margo Drakos

Social Entrepreneur & Managing Director, Draper Richards Kaplan

Raghu Dharmaraju

AI expert, ArtPark & Ex-Wadhwani AI and Ex-Embrace

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 5/22/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Asian/Asian American
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/11/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.