Heidi's Village

Animal Shelter, Rescue, Safe Haven

aka Heidi's Village   |   PHOENIX, AZ   |  http://www.heidisvillage.org

Mission

Heidi's Village exists to foster a community where animals are treated respect, dignity and compassion.

Ruling year info

2017

CEO

Cindy Quenneville

Main address

600 N. 40th Street

PHOENIX, AZ 85008 USA

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Formerly known as

Virginia B. Jontes Foundation

EIN

81-5189833

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS filing requirement

This organization is required to file an IRS Form 990-PF.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Heidi's Village was created to answer the ongoing long-term problem of animal rescue overflow in Maricopa County- the Greater Phoenix Area. Heidi's Village accepts pets from existing rescues in Arizona at a significantly decreased daily rate. This decreases euthanasia and offers more opportunities to work with behavior challenged animals as well as minimally socialized cats and dogs, ultimately working to prepare them for successful adoptions. Although Heidi's Village opened it's doors at the beginning of the global coronavirus pandemic, we were able so successfully serve close to 1,100 animals, many of whom were from overflow populations at existing rescue organizations. Unlike many other rescue organizations, Heidi's Village also offers a full-service veterinary clinic. We will open the clinic this summer, offering Veterinary Clinic services to vulnerable populations in the Greater Phoenix area, enabling families to have a pet health care home for their fuzzy family members.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Veterinary Clinic

Heidi’s Village state of the art veterinary clinic provides low cost wellness and preventative services to local shelters and rescues as well as to the public.

Population(s) Served
Adults

Rescue groups often don’t have a readily available foster home in which to place an animal who has shown up and in need of a forever home. By providing low cost, subsidized boarding, Heidi’s Village is able to provide shelter, food, water and life enrichment by caring staff and volunteers to these animals.

Population(s) Served
Adults

One of the cornerstones of Heidi’s Village is to care for the most vulnerable animals. The warm climate of Phoenix means there is a never-ending supply of kittens that makes our neonatal kitten nursery so important. Orphaned or abandoned neonatal kittens require 24-hour care in order to survive. This care includes frequent bottle feeding along with keeping them warm in specially designed incubators.

Population(s) Served
Adults

Heidi’s Village cat adoption center provides adoption opportunities for homeless cats and kittens. All animals ready for adoption will be spayed/neutered, vaccinated and microchipped.

Population(s) Served
Adults

The animals that come to Heidi’s Village through our boarding program are homeless. Many have lived on the streets or in less than ideal circumstances for weeks/months/years. An important part of their recovery includes grooming. When properly grooming an animal, the groomer can uncover injuries or illnesses that would be critical to address.

Population(s) Served
Adults

A key element to rehabilitating a homeless animal is ensuring that they are behaviorally sound so that they can bond with their prospective owner, have less anxiety and aggression and enjoy more quality time with their owners. The Heidi’s Village Behavioral Training center provides manners classes and behavioral modification for both rescue organizations and dog owners.

Population(s) Served
Adults

Where we work

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

To offer premium veterinary care to low income families, vulnerable populations and those who would otherwise not have access to veterinary care due to cost.
To provide discounted state-of-the-art animal rescue shelter services to existing animal rescues, decreasing euthanasia and enabling more displaced pets to become adoptable and then to be successfully adopted.
To serve populations that may be forgotten in the animal welfare world, survivors of domestic violence, veterans and people experiencing homeless due to medical expenses, mental illness and economic challenges.

Heidi's Village continues to read and understand the value and proof of "bonded families".

**According to a 2018 study conducted by the Access to Veterinary Care Coalition, 88% of households surveyed consider their pet a member of the family. Those who share their lives with an animal may experience reduced loneliness, improved mental and emotional well-being, more frequent physical activity, increased socialization, decreased blood pressure, cholesterol and triglyceride levels, and an overall boost in joy and happiness**.

This leads Heidi's to offer discounted veterinary care in the clinic to vulnerable families, people on the edge of homelessness and experiencing other challenges in order for them to continue to live a life positively enhanced by the animal family members. An effort that will enable the positive health impacts of sharing life with a furry friend.

By providing reduced cost shelter services to other shelters, when they experience overflow, we are enabling those shelters to focus on the animals currently in their care, rather than worrying constantly about overflow and euthanizing animals that otherwise could be saved.

We reduce inequalities by offering high quality services to those who wouldn't normally afford such veterinary care. Enabling them to experience equality in identifying, accessing and paying for high quality veterinary care.

Heidi’s Village exists to foster a community where animals are treated with respect, dignity, and compassion. Over 130,000 animals are lost, abandoned, or unwanted and surrendered to shelters in Arizona each year.
Opened in April 2020, Heidi’s Village works with existing animal rescues to provide the most convenient and safest way to handle medical and behavioral needs of an animal in one location. The most critical services an animal will need from a behavior and medical standpoint can be done in the same location: rescue, rehabilitation, and rehoming. We care for these animals providing boarding, medical intervention, grooming, behavioral intervention, and wellness services all in one location. This relieves expense and time for the rescue as well as reduces anxiety for these vulnerable animals.

We have provided significantly discounted veterinary services to over 30 rescue partners since our (quiet, pandemic-informed) opening in March of 2020. We have provided discounted surgical services to over 100 animals in that time, saving the rescue organization and/or individual thousands of dollars in needed procedures.

We have secured funding to enable this work to continue this quality, discounted, veterinary care to rescue partners and low-income families in Maricopa County, Arizona, or the Greater Phoenix Area.

Heidi's Village is also an enrolled provider with AlignCare, that will enable vulnerable individuals and families to bring their pets to us, for major veterinary surgeries, and AlignCare will cover 80% of the surgical bill.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    The people we serve through our mission are nearly 40 pet rescue and shelter partners. They are quite often foster-based organizations who can serve and re-home more pets when they can expand through a partnership with Heidi's Village.

  • How is your organization collecting feedback from the people you serve?

    Paper surveys, Community meetings/Town halls,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Heidi's Village exists in Phoenix Arizona. As the Summer's get extremely hot, we have adjusted the hours rescue partners and staff can take the animals outside. We moved the hours to reflect the safety needs of the animals and the staff, volunteers, and rescue partners who walk them, visit the splash pad, and play with them in the yards in the mornings and the evenings.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    We find that each organization, individual, and partner seem pleased to be able to share their needs, experiences, and comments.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Heidi's Village
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Heidi's Village

Board of directors
as of 9/1/2021
SOURCE: Self-reported by organization
Board chair

Virginia Jontes

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Not applicable
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 08/31/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability