CHILDREN OF CHARACTER INC

Who are the people you serve with your mission?

Children ages 4-18 Young adults 18-24 Local church and community members

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

By reading through thousands of testimonies of children and feedback from our trainings, and doing impact surveys in the field we realized that the most effective way to teach, equip and empower children was to give them a highly participative, active method of learning. Additionally, we learned that those who were illiterate or having difficulty reading our curriculum were lacking confidence to minister to children effectively. This provided the inspiration (and the Lord provided the revelation) to develop not just an oral Bible storying method but a multi-sensory one. We call this our Living Active Method. Conceived in 2019 and beginning roll-out in 2020, this method has been proving effective in high levels of local empowerment and transformational impact.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

A key value of CIC is empowering the local churches and communities. Not only do we provide them the results of our impact surveys and testimonies, but we also coach, equip and empower them to co-facilitate this feedback-gathering process with us, with the objective of ultimately making this a fully-empowered, indigenously sustainable ministry. In this way, they experience the fullness of their own God-given empowerment to lead ministry strategy, local leadership development, implementation, evaluation, and thanksgiving/praise for all the Lord has done through them.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We randomize selection of our survey respondents and younger children sometimes are less articulate ,