Mental Health, Crisis Intervention

Community Helpline, Inc.

A Lifeline of Hope

aka Community Helpline

Palos Verdes, CA

Mission

To provide a lifeline of hope to individuals and communities in crisis and need.

Ruling Year

2017

Principal Officer

Vacant Vacant

Main Address

PO Box 2503

Palos Verdes, CA 90274 USA

Formerly Known As

Palos Verdes Switchboard

Switchboard Helpline

Community Helpline

Community Helpline, a division of Helpline Youth Counseling

Keywords

crisis hotline, referrals, mental health, hotline, crisis intervention, helpline

EIN

82-1828534

 Number

2768798717

Cause Area (NTEE Code)

Hot Line, Crisis Intervention (F40)

Other Mental Health, Crisis Intervention N.E.C. (F99)

IRS Filing Requirement

This organization is required to file an IRS Form 990-N.

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Programs + Results

What we aim to solve

Community Helpline works to provide support and a non-judgmental listening ear to everyone. We work to help support at-risk individuals and families, the elderly population, along with assist and connect individuals coping with mental health issues or concerns with support and services in order to prevent serious crises. Community Helpline engages in the community to educate the community about the value of listening to others.

Our programs

What are the organization's current programs, how do they measure success, and who do the programs serve?

SOURCE: Self-reported by organization

Community Helpline Crisis Hotline

Where we work

Charting Impact

Five powerful questions that require reflection about what really matters - results.

SOURCE: Self-reported by organization

What is the organization aiming to accomplish?

What are the organization's key strategies for making this happen?

What are the organization's capabilities for doing this?

How will they know if they are making progress?

What have they accomplished so far and what's next?

Community Helpline's goal is to provide support to those in crisis and in need. Community Helpline is aimed at providing this non-judgmental listening ear to people who may feel unheard or are struggling with a crisis in their life. Community Helpline also works to provide those coping with mental health issues or concerns with support and services to mitigate and prevent serious crises.

Community Helpline offers a crisis and referral hotline for anyone of any age to call and speak to one of our training crisis listeners. Community Helpline also engages in community outreach and education to educate the community about the value of listening.

Community Helpline currently offers a hotline opened 7 days a week from 8am to 8pm.

Community Helpline continue to engage in expanding it's caller based and participates in community outreach in order to do this. Community Helpline will survey out callers in order to measure our impact in the community, while monitoring our call volume for increases.

Community Helpline continues to answer calls and has recently began taking calls nation wide. Community Helpline hopes to continue to do this, along with developing programs to follow up with callers, specifically the elderly, who need additional check-in or support via phone calls throughout their week. Community Helpline has plans on engaging in high schools to help educate peer mentors listen and support their peers.

External Reviews

Financials

Community Helpline, Inc.

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Operations

The people, governance practices, and partners that make the organization tick.

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  • Address, phone, website and contact information
  • Forms 990 for 2018
  • A Pro report is also available for this organization.

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Board Leadership Practices

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section, which enables organizations and donors to transparently share information about essential board leadership practices.

SOURCE: Self-reported by organization

BOARD ORIENTATION & EDUCATION

Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations?

No

CEO OVERSIGHT

Has the board conducted a formal, written assessment of the chief executive within the past year?

No

ETHICS & TRANSPARENCY

Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year?

No

BOARD COMPOSITION

Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership?

No

BOARD PERFORMANCE

Has the board conducted a formal, written self-assessment of its performance within the past three years?

No