PLATINUM2024

Hello Neighbor

Improving the lives of refugees and immigrants by matching them with dedicated neighbors to guide and support them in their new lives.

aka Hello Neighbor   |   Pittsburgh, PA   |  https://www.helloneighbor.io/

Mission

Improving the lives of refugees and immigrants by matching them with dedicated neighbors to guide and support them in their new lives.

Ruling year info

2018

Founder and CEO

Sloane Davidson

Main address

6587 Hamilton Avenue 1E

Pittsburgh, PA 15206 USA

Show more contact info

EIN

82-3695047

NTEE code info

Alliance/Advocacy Organizations (P01)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Hello Neighbor was founded in 2017 out of a clear and visible need to better support and welcome refugee and immigrant families in Pittsburgh. Over the past decade, thousands of refugees have arrived in Pittsburgh with work visas and legally protected status, ready to rebuild their lives. After a 90-day resettlement program, they are left to navigate a completely new culture and community on their own. As the global refugee crisis has intensified and become more politicized, fear and misinformation have made this transition even more difficult. We aim to help this problem, working to improve the lives of recently resettled refugee and immigrant families by matching them with dedicated neighbors to guide and support them in their new, post-resettlement lives. We thoughtfully match refugee families with mentor families to build and extend their social networks, navigate the community, and cultivate a sense of belonging.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mentorship Program

Hello Neighbor is a mentorship program where neighbors are matched with recently resettled refugee families. The goal of a mentor is to be a friend, ally, and advocate to a refugee family and help support them in their new lives.

Refugees receive support for the many challenges they face in their first 7 years in the United States including guidance with everything from finding a new job, how to look for and find new housing, how to sign up their children for school, how to navigate American systems and culture and above all an opportunity to explore and enjoy their new city through a series of events and programs produced by Hello Neighbor. Because of the isolation many refugees face when they are first resettled, it is difficult to measure the impact a program like Hello Neighbor has on their lives but through our first program in 2017, we heard positive feedback from all involved. In fact, 100% of program participants said this program impacted their lives and they would recommend it to others.

Population(s) Served
Immigrants and migrants
Children and youth

Hello Neighbor is now federally approved to resettle refugees in Pittsburgh and across Allegheny County, while continuing to.provide post-resettlement support to refugee and immigrant families.

Resettlement focuses on supporting new arrivals from day one, from airport pick ups to providing safe and furnished housing, employment services, access to basic needs and health services, school enrollment assistance, and more.

Population(s) Served

Our Smart Start Program matches local volunteers with new refugee and immigrant mothers to serve as allies and advocates as they learn to navigate motherhood in a new city and culture.

This program focuses specifically on refugee and immigrant moms who are pregnant or have newborns or children under the age of five. We know this is an important area to provide support, especially since 100% of our families live on or below the poverty line and 98% of our families have children under the age of 18 in the home. Since 2017 we’ve welcomed 23 beautiful and healthy babies in our families–all the first American Citizens in their family!

Across the world and at home here in Pittsburgh, refugee and immigrant women who are pregnant or recently gave birth face significant challenges. On top of the typical postpartum blues (it is estimated that 50-85% of women experience postpartum blues in the first few weeks after delivery), refugee and immigrant women also experience challenges such as la

Population(s) Served
Immigrants and migrants
Immigrants and migrants
Adults
Infants and toddlers
Families

When COVID-19 hit, it became clear that learning remotely was difficult for everybody. Many Hello Neighbor families expressed concerns around helping their children have a successful school year. Here at Hello Neighbor, we want to provide that extra bit of support and encouragement for refugee and immigrant youth so that they can succeed in the classroom and beyond.

Volunteer tutors, who are current or recent students themselves, are paired one-on-one with immigrant and refugee students (grades 6-12) to help them navigate virtual learning. Tutors and students work together to understand the virtual classroom, submit homework assignments, send questions to teachers, set academic goals, and study specific subjects as needed. Tutors and students commit to meeting virtually twice per week via Zoom.

Population(s) Served
Children and youth

The Hello Neighbor Network was established in 2019 as a way to unite organizations doing similar work across the country who are currently siloed and could benefit from the collaboration of a supportive peer network. The Network is a coalition of grassroots organizations working in post-refugee and immigrant resettlement in the U.S. that comes together to grow and inspire change.

Population(s) Served
Adults
Immigrants and migrants

Where we work

Affiliations & memberships

Hello Neighbor Network 2019

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of families served

This metric is no longer tracked.
Totals By Year
Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Hello Neighbor is not a social service agency. Rather, we serve as critical connective tissue among refugee families, their communities, and a network of local service providers. Our goals primarily center on improving key indicators of successful refugee resettlement and integration. These include improving understanding of daily life in the U.S., such as healthcare, education and banking systems, local food and transportation. We also aim to ensure that refugees are connected to key agencies for employment and language learning services. Finally, we hope to build and expand social networks for refugees and their mentor families by building lasting friendships and cross-cultural understanding in our cohorts. By doing so, we hope to reduce the social isolation that plagues refugees. This work matters because refugees have a long history of making significant contributions to our economy and the cultural fabric of our nation.

Our mentorship program is at the heart of our organization and mission to break social isolation for refugees. In our core mentoring program, we thoughtfully match refugee families with local mentor families to build and extend their social networks, help them learn and navigate the community and cultivate a sense of belonging. Together, paired families spend six months participating in Hello Neighbor-designed activities including potlucks, cultural visits, outdoor activities and friendly interactions with firefighters and police. Outside of these activities, mentors and refugees share meals in one another’s homes, discuss and learn critical life skills, access key services and celebrate milestones together. The mentoring experience builds cross cultural understanding and improves self-sufficiency by knitting a new fabric of knowledge, resources and lasting relationships.

Hello Neighbor is a collective and community effort. We are a small but mighty team! In addition to our growing staff, we have a committed group of interpreters, contractors, photographers, friends, fellows, interns and more that help us do what we do. We couldn’t do this work without everyone’s collaborative effort, including the dedicated mentors, mentees, and volunteers in our programs.

In our first five years, we’ve served over 1,000 refugee and immigrant families and engaged more than 4,000 Pittsburghers. We’ve also learned what refugees and communities need most, and we’ve thoughtfully added programming to meet those needs. Today, we run four complementary programs serving refugee families from 26 different countries across 27 Pittsburgh zip codes in addition to peer organizations in nine communities nationally. 100% of our families live on or below the poverty line and 98% of our families have children under the age of 18 in the home. Additionally, after our first cohort we found:

- 100% of mentees said they feel more confident as a resident in Pittsburgh after the program.
- 100% of mentees said they will continue their friendship with their American friends.
- 100% of mentees said their mentors helped them acquire something (e.g. swim lessons, a library card) that made a positive impact on their lives
- Most mentees (~65%) experienced a positive change in their lives, with specifics varying from education, to job searching to housing.
- 100% of mentors said they would sign up for Hello Neighbor again.
- 100% of mentors said they better understand refugee issues and realities after participating in Hello Neighbor.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

Hello Neighbor
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Hello Neighbor

Board of directors
as of 01/18/2024
SOURCE: Self-reported by organization
Board chair

Katie Le

Ezz-Eldin Moukamal

Amanda Strader

Andrea Belen-Sandhorst

Alexandra Cavoulacos

Paul Fermo

Kristin Garabino

Aliza Haider

Kristen Hemmings

Sarah Miley

Carissa Slotterback

Tina Tran

Matt Zieger

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable