Peaks To People Water Fund

Who are the people you serve with your mission?

All communities, municipalities and businesses downstream of the BIg Thompson watershed and served by Colorado Big Thompson water supply infrastructure.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), Suggestion box/email, Social media,

How is your organization using feedback from the people you serve?

To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Peaks to People funds forestry projects on private lands to protect water supplies from severe wildfire impacts. We work to educate and inform the public about the resources avaialable to them to protect their properties and livelihoods. We work closely with partners who have strong ties with the communities we serve. We are now offering project site tours to increase transparency for our donors, board members, landowners and other members of the community. The newly formed Big Thompson Watershed Health Partnership (BTWHP) spearheaded by Peaks to People Water Fund will combine the resources and expertise from 13 local organizations. We are helping the group define goals so we can effectively and efficiently increase the pace and scale of forest health work occurring in the area.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

When our community members feel heard they are more engaged in our work and more empowered to do their own wildfire mitigation work. They are also empowered to communicate their needs to local, state and federal officials leading to increased awareness and support from those who represent them.

Which of the following feedback practices does your organization routinely carry out?

We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to identify actionable feedback,