Volunteers of America Northern Rockies

We Feed. We Shelter. We Care.

Sheridan, WY   |  www.voanr.org

Mission

Compassionately serving and strengthening individuals by empowering them to build healthy and happy lives is the mission of Volunteers of America Northern Rockies (VOA). VOA is a 501 C(3) non-profit organization, operating as an independent, self-governing affiliate of Volunteers of America, Inc. Established in Sheridan, Wyoming in 1985, VOA is dedicated to serving the most vulnerable segments of our society with 26 programs in 8 core areas of service: veterans, health care, youth, adult re-entry, community enhancement, senior affordable housing, homelessness and ministry and outreach. With the administration offices and several programs located in Sheridan, Wyoming, VOA manages programs throughout Montana, Wyoming and Western South Dakota.

Notes from the nonprofit

Our annual report as well as additional information can be found on our website.

Ruling year info

1965

CEO

Jeff Holsinger Holsinger

Main address

1876 S Sheridan Ave

Sheridan, WY 82801 USA

Show more contact info

EIN

83-0280532

NTEE code info

Human Service Organizations (P20)

Public, Society Benefit - Multipurpose and Other N.E.C. (W99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

HUD 202 Housing

Affordable housing for the low income elderly

Population(s) Served
Seniors

Serves those exiting correctional institutions in transition back to society

Population(s) Served
Adults

A group home for children unable to live with parents for a variety of reasons - Also a program for youth who have been suspended from school. - A third program for youth who need extra assistance to become independent and self sufficient.

Population(s) Served
Adolescents

Substance Abuse treatment facilities for men and women. Includes transitional care and social detoxification services. Also HIV & Ryan White case management services in South Dakota

Population(s) Served
Adults

Assistance to those in need through connections with local faith community and some financial assistance available to those in crisis

Population(s) Served
Adults
Children and youth

Providing employment and housing assistance to veterans and their families.

Population(s) Served
Adults

Camp POSTCARD - a summer experience for at risk youth

Population(s) Served
Children and youth

Where we work

Accreditations

CARF 2015

Commission on Accreditation of Rehabilitation Facilities (CARF) - Behavioral Health - 3 Year Accreditation 2018

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • Who are the people you serve with your mission?

    Low income, people with addiction issues, people coming from correctional institutions, youth at risk, veteran

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We constantly makes shifts and changes within programs based on client feedback. Most recent example was changing menus.

  • With whom is the organization sharing feedback?

    depends on the issue,

  • How has asking for feedback from the people you serve changed your relationship?

    no power shifting.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time,

Financials

Volunteers of America Northern Rockies
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Volunteers of America Northern Rockies

Board of directors
as of 10/12/2021
SOURCE: Self-reported by organization
Board co-chair

Del Acker

Retired

Term: 2019 - 2021


Board co-chair

John Muecke

Retired

Term: 2019 - 2021

Ric Paul

Retired

Bill Sousa

Retired

Mary Underriner

Self Employed

Helen Warpness

None

Karl Rude

Self Employed

Jeff Holsinger

CEO

Sue Osborne

Self Employed

Erin McLean

Self Employed

Margaret Prahl

Retired

Cliff Root

Retired

Barb Skelton

Self Employed

Gabe Lapito

Self Employed

Myles Kennedy

Retired

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 10/12/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male
Sexual orientation
Decline to state
Disability status
Decline to state

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 10/12/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.