More Than Bootstraps

Who are the people you serve with your mission?

More Than Bootstraps currently serves first-generation high school and college students from Passaic, New Jersey. The Passaic Public Schools, the seventh-lowest income district in New Jersey, primarily serves students who are underrepresented in higher education: low-income, Latinx, and first-generation. Historically, these students matriculate at local, public Pell-serving institutions. Unfortunately, these institutions have an average six-year graduation rate of 39%. In other words, more than half of the ambitious, enterprising students who find their way from communities like Passaic into higher education find themselves in debt and without a degree at the end of six years.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person),

How is your organization using feedback from the people you serve?

To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Feedback from students in the MTB was used to refine our summer training program and refocus how we use graduate student interns.

With whom is the organization sharing feedback?

Our board,

Which of the following feedback practices does your organization routinely carry out?

We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,