PetVivo Cares

Who are the people you serve with your mission?

We partner closely with animal care physicians and companion animal organizations to understand how PetVivo Cares and PetVivo Spryng™ with OsteoCushion™ Technology can best serve them. We record, quantify, and track our findings to help improve our offerings to the animal cares community.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Spryng Canine Success: Hope was having problems with the rear left leg, which was diagnosed as a congenital hip defect. The condition worsened and muscles had atrophied exhibiting significant lameness (e.g. significant head tilt, severe limp). The owner’s veterinarian gave her a Spryng injection, which provided steady improvement in daily activity over the next few weeks. Hope has steadily improved since the injection and is still walking and running at normal levels over seven years later. Osteoarthritis common affliction of the joints Affects approximately 14 million adult dogs and 1 million horses* • Causes pain and inflammation from degenerated cartilage of stressed joints • Lameness worsens with time from ongoing loss of cartilage and the presence of inflammation in the joint

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Current solutions treat symptoms but do not manage the cause: Nonsteroidal Anti-Inflammatory Drugs (NSAIDs) are approved to alleviate pain and inflammation: - Known to cause liver and kidney problems - Do not halt or slow joint degeneration • Steroid and/or Hyaluronic Acid injections are used for treating pain, inflammation and/or joint lubrication - slow acting, short duration • Stem Cell and PRP are used for treating joint deterioration - require blood draw or painful tissue harvesting - are time-sensitive, time-consuming and expensive - provide limited effects *Management estimate based on data in articles prepared by Morris Animal Foundation and American Horse Council.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,