Miami Valley Nonprofit Collaborative

Who are the people you serve with your mission?

Nonprofit professionals and board members of any size nonprofit organization, including faith-based organizations, in the Greater Miami Valley area, Ohio.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, Community meetings/Town halls, Constituent (client or resident, etc.) advisory committees,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

In response to the interest expressed by the nonprofit professionals we serve, the MVNC has purchased the technology to always offer a virtual option to our in-person training, leadership development and networking events. This will allow those individuals to tune into high quality training without having to travel to the event.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Asking for feedback has allowed us to build relationships with our clients by demonstrating to them that we are listening and are genuinely seeking to understand their needs and support them better.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback,