THE PEOPLES PATRIOT PROJECT

Who are the people you serve with your mission?

We serve those who have served their country in the military and those who serve their communities as first responders. Our group has banded with other nonprofits in the country with the goal of stopping the deaths by suicide of our heroes. Our goal is one, and with the other groups in communication we are able to reach to and beyond our country's borders. An additional part of our mission is called "Lighten the Load", and we believe that sometimes those deadly thoughts come when we feel like we are at the end of our rope, maybe financially or physically. We step in and support as much as we can, and from there we help our patrons find the connection to healing that they need.

How is your organization collecting feedback from the people you serve?

SMS text surveys, Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, We ask everyone we are involved with, in support or business, what we can do better to serve or supp,

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

We have made different relationships all over the country, with different touchpoints and reasons for each one. When we counseled a veteran out of a suicidal moment, he frequently wants to give back to others, and gives us a lot of credit for saving his life. We brought him into the group as a referral person, and he has blossomed into running his own nonprofit and helping others. We find this many times over, that those who have served their time in military or those who are retired from community service now want to pay back to those now doing those same tasks and jobs. This makes them equal with us - this is what we strive to do as well.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,