North American Help Services Alliance, Inc.

America's 411 for Hotlines & Helplines

aka #4Help, America's Only Hotlines Directory   |   Hudson, NH   |  https://www.4help.org

Mission

Using learning machine, voice recognition and geo-routing technology, we route callers that call #4Help [#44357] to the hotline or helpline which best matches their request. We also provide callers with their choice of additional hotline or helpline services via SMS. We are continuously updating our growing hotline and helpline database which includes the assessment of hotline and helpline services through objective criteria, such as how many rings until hotline until pickup, length of time on hold, incorrect phone numbers, out of service agencies,. and subjective reports from our callers and website visitors who we ask asked for their voluntary input. Visitors to our website can access our research hotline and helpline services. Agencies can claim their page and supplement their data.

Ruling year info

2019

President

Noelle Rainer

Main address

45 Cobblestone Drive

Hudson, NH 03051 USA

Show more contact info

EIN

83-4449582

NTEE code info

Alliance/Advocacy Organizations (W01)

Alliance/Advocacy Organizations (M01)

Alliance/Advocacy Organizations (R01)

IRS filing requirement

This organization is required to file an IRS Form 990-N.

Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

I. We provide easy access to hotlines, helplines, text chat and webchat services, that best match our users needs, as defined by their search parameters. II. We do not accept donations, or offer paid placement ads to any service to ensure equal exposure to all services. III. We provide our service through: an online directory at 4help.org and by voice phone calls made to #4Help (#44357) a voice recognition IVR system connected to our database [this service will soon be operational]. IV. What makes our service particularly unique is that calls and texts will be routed using "makes phone numbers" to protect callers anonymity, increasing likelihood of 50|50 people of calling a hotline. V. We're collecting a great unobtrusive data and feedback from our users regarding the utility of each service. If we brand #4Help, within a free years we'll be able to provide meaningful, objective and subjective statistical information about hotlines, which we will shared for free at our website.y

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

#4Help

We hope to brand #4Help (#44357) as the phone number to call for a person in need of urgent help to call, if the caller is unsure of what governmental or non-profit hotline or helpline.

Population(s) Served

Where we work

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

I. To decrease the stigma and increase the likelihood of people in need utilizing hotline, helpline, text chat and webchat services.

II. To providing meaningful data and statistics about the utility of individual hotline services and the hotline industry.

III. To encourage the hotline industry to form a self regulatory agency, to develop best practices and to better utilize resources in a manner that reduces "recreating the wheel" through shared offerings such as training, recruiting, hirimg and other duplicative practices.

IV. To better recognize the efforts of volunteers through outreach programs, such as National Hotline Volunteers Month (NHVM), the first annual NHVM is scheduled for October 2020

I. Routing callers to #4Help and (click to call) and (click to text) users at 4help.org to hotline, helpline and text to chat services using masked phone numbers.

II. To rotate similar hotline and helpline services through a search algorithm when people search our directory in an effort to give equal exposure to similar services.

III. To make searching for a hotline or helpline service as easy as possible both online and by calling #4Help (which we will make our best effort to brand).

IV. To make our database open source and to share all data collected by unobtrusive, noninvasive methods (such as how many rings until callsv are answered, to time between text messages, to use of bots and through data collected by voluntary feedback from our users.

V. To make the website, helpunited.org, data we are collecting, connections we hope to forge with hotline volunteers through NHVM and other such value added items and consideration as tools to encourage members of the hotline industry to band together, to set up an industry group for the purpose of creating best practice models. Or if that proves to be unlikely, then alternatively to facilitate the creation of a group of former and present hotline volunteers to take responsibility for steering the hotline industry in the direction of building best practices and better use of resources.

We're a new and frankly unproven nonprofit agency.

However, despite making a commitment to being a volunteer only agency. This creates challenges. However, we've had the good fortune of maintaining senior level volunteers, who have allowed for our growth to remain steady.

By being a volunteer only agency, we believe that any efforts on our part to be vocal about best practices and best use of resources had more meaning than it would otherwise.

We have the capacity, resources and strategy to achieve all of our short term goals. We're getting closer to achieving our primary goals thanks to the hard work of many volunteers, who have helped us to build our growing database.

However, we do not have have anything close to enough support, yet, from the hotline industry to meet our long term goals.

We have a lot of work to do before we can develop that type of support. We believe that our strategies for attaining our long term goals are feasible.

Much rests on our ability to brand #4Help as the resources to call when someone wants to find the best matching hotline for their needs and our ability to make a connection with the folks who cover the the calls and there text messages 24/7/365, who have the best understanding and evidence of what the industry needs to do to continue improving the services that they're providing.

I. Our directory is about 50% finished. Our target is 75,000 hotline, helpline and chat services.

II. Or website is 70% finished.

III. Our IVR is 50% finished.

IV. Our AdWords campaign is moving along nicely.

V. NHVM framework is finished, outreach to our "to be" volunteer team, high school students from all 50 States begins on September 10, 2020.

VI. We are a volunteer only organization, no executives, no paid staff, we have had 65 volunteers since we started in July of 2019.

VII. We have a system in place for keeping services up to date.

Financials

North American Help Services Alliance, Inc.
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Operations

The people, governance practices, and partners that make the organization tick.

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North American Help Services Alliance, Inc.

Board of directors
as of 8/22/2020
SOURCE: Self-reported by organization
Board chair

Noelle Rainer

Rob Rainer

NAHSA

Brendan Rainer

NAHSA

Jake Rainer

NAHSA