North American Help Services Alliance, Inc.

I. To decrease the stigma and increase the likelihood of people in need utilizing hotline, helpline, text chat and webchat services.

II. To providing meaningful data and statistics about the utility of individual hotline services and the hotline industry.

III. To encourage the hotline industry to form a self regulatory agency, to develop best practices and to better utilize resources in a manner that reduces "recreating the wheel" through shared offerings such as training, recruiting, hirimg and other duplicative practices.

IV. To better recognize the efforts of volunteers through outreach programs, such as National Hotline Volunteers Month (NHVM), the first annual NHVM is scheduled for October 2020

I. Routing callers to #4Help and (click to call) and (click to text) users at 4help.org to hotline, helpline and text to chat services using masked phone numbers.

II. To rotate similar hotline and helpline services through a search algorithm when people search our directory in an effort to give equal exposure to similar services.

III. To make searching for a hotline or helpline service as easy as possible both online and by calling #4Help (which we will make our best effort to brand).

IV. To make our database open source and to share all data collected by unobtrusive, noninvasive methods (such as how many rings until callsv are answered, to time between text messages, to use of bots and through data collected by voluntary feedback from our users.

V. To make the website, helpunited.org, data we are collecting, connections we hope to forge with hotline volunteers through NHVM and other such value added items and consideration as tools to encourage members of the hotline industry to band together, to set up an industry group for the purpose of creating best practice models. Or if that proves to be unlikely, then alternatively to facilitate the creation of a group of former and present hotline volunteers to take responsibility for steering the hotline industry in the direction of building best practices and better use of resources.

We're a new and frankly unproven nonprofit agency.

However, despite making a commitment to being a volunteer only agency. This creates challenges. However, we've had the good fortune of maintaining senior level volunteers, who have allowed for our growth to remain steady.

By being a volunteer only agency, we believe that any efforts on our part to be vocal about best practices and best use of resources had more meaning than it would otherwise.

We have the capacity, resources and strategy to achieve all of our short term goals. We're getting closer to achieving our primary goals thanks to the hard work of many volunteers, who have helped us to build our growing database.

However, we do not have have anything close to enough support, yet, from the hotline industry to meet our long term goals.

We have a lot of work to do before we can develop that type of support. We believe that our strategies for attaining our long term goals are feasible.

Much rests on our ability to brand #4Help as the resources to call when someone wants to find the best matching hotline for their needs and our ability to make a connection with the folks who cover the the calls and there text messages 24/7/365, who have the best understanding and evidence of what the industry needs to do to continue improving the services that they're providing.

I. Our directory is about 50% finished. Our target is 75,000 hotline, helpline and chat services.

II. Or website is 70% finished.

III. Our IVR is 50% finished.

IV. Our AdWords campaign is moving along nicely.

V. NHVM framework is finished, outreach to our "to be" volunteer team, high school students from all 50 States begins on September 10, 2020.

VI. We are a volunteer only organization, no executives, no paid staff, we have had 65 volunteers since we started in July of 2019.

VII. We have a system in place for keeping services up to date.