Goodwill of Colorado
See what Good can do!
Programs and results
What we aim to solve
Goodwill empowers Coloradans in need by unlocking and championing their unlimited potential and breaking barriers to independence. Through our diverse suite of programs, Goodwill assists low-income families and provides meaningful job training, placement support and life-skills programs and to more than 100,000 Coloradans each year.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Programs for individuals with learning challenges, job seekers, familes and seniors
Goodwill of Colorado's programs generate opportunities for individuals with learning challenges, job seekers, families, seniors and other members of our community by accepting, sorting and selling donated items such as clothing, housewares, sporting equipment and furniture. Ninety percent of Goodwill's revenue is put directly back into programs and services to help people live, learn and work successfully. Goodwill's multifaceted operation includes IT administrator training, job placement programs, non-medical home care, document imaging, adult day care, full-service employment agency, commercial laundry services, child care licensing services, family preservation services and a residential program.
Where we work
Awards
Diversity Award- Large Organization 2010
Colorado Springs Diversity Forum
R.J. Montgomery Award for Excellence in Human Services 2012
El Pomar Foundation
Outstanding Commitment to Hiring Individuals with Disabilities 2012
Division of Vocational Rehabilitation
Star Award 2010
AbilityOne South Central Region
Sustainable Progress through Partnership Award 2012
Ft. Carson Army Base
Community Partnership Award 2013
Mutual of America
Affiliations & memberships
CARF Accreditation 2018
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of participants who gain employment
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Economically disadvantaged people, Unemployed people
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
The number of people Goodwill placed in community jobs.
Number of clients who complete job skills training
This metric is no longer tracked.Totals By Year
Population(s) Served
At-risk youth, Economically disadvantaged people, Military personnel, Immigrants and migrants, Incarcerated people
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Individuals who received job training and placement, mentoring and career coaching from Goodwill of Colorado
Number of volunteers
This metric is no longer tracked.Totals By Year
Population(s) Served
Adolescents, Adults
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Context Notes
Number of community volunteers who provided support to Goodwill programs and operations.
Number of clients served
This metric is no longer tracked.Totals By Year
Population(s) Served
At-risk youth, People with disabilities, Adults, Economically disadvantaged people, Immigrants and migrants
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Number of clients served by all Goodwill programs and direct services.
Number of clients living independently
This metric is no longer tracked.Totals By Year
Population(s) Served
Seniors, People with disabilities, Economically disadvantaged people
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Individuals assisted with daily living needs to foster greater independence.
Economic impact of salaries earned by individuals employed because of Goodwill of Colorado
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, People with disabilities, At-risk youth, Economically disadvantaged people, Immigrants and migrants
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Economic impact on the community quantified in dollars: salaries earned by those employed by Goodwill or whom we helped gain employment. 2021:Includes sales tax infused back into the Colorado economy.
Number of jobs created and maintained
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status, Work status and occupations
Related Program
Programs for individuals with learning challenges, job seekers, familes and seniors
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Holding steady
Context Notes
This metric represents the number of Coloradans employed by Goodwill. The increase in 2019 number reflects the merged operations of Goodwill Denver and Discover Goodwill SW Colorado.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Goodwill of Colorado's Board of Directors and Leadership Team create our three-year strategic plan. The defining focus of our strategic plan is “to increase its mission impact through operational excellence." Our major initiatives and goals include:
Create and expand mission/community programs
Implementation of process improvement strategies
Addressing financial and administrative challenges including increasing health care and wage costs
Building managerial excellence and bench strength
Foster employee safety and retention efforts
Strategic retail expansion
What are the organization's key strategies for making this happen?
The long-term and near-term strategies for accomplishing our goals include:
• A ten-year retail growth plan
• Optimization of program capacity
• Strengthening of organizational infrastructure
There are nearly three dozen near-term goals that include increasing retail revenues, growing the private pay service market, diversifying into commercial contracts, looking at new lines of business to employ people with significant challenges and increasing partnerships with business and other nonprofit organizations.
What are the organization's capabilities for doing this?
Goodwill of Colorado manages a budget of $160 million and employs more than 2,800 people throughout its statewide footprint. The Leadership Team includes seven executive-level professionals who guide the planning and oversight of the organization and its programs. Karla Grazier, President/CEO, serves on the board of Goodwill Industries International, the association for more than 150 Goodwills in the U.S. and Canada.
Goodwill of Colorado maintains a Governing board and Foundation Board, which advance our mission by addressing the concerns of key stakeholders: participants and their families, employees, customers, government agencies/officials, donors, vendors and the public.
We partner with several businesses and organizations throughout Colorado Springs including the U.S. Air Force Academy and Fort Carson. We also collaborates extensively with other leading community nonprofit organizations to improve outcomes for those we serve.
What have they accomplished so far and what's next?
Our mission continues to expand in the community. Our CARF-accredited Possibilities and Voyages programs, which, respectively offer life-skills and daytime care for hundreds of disabled individuals and senior populations.
Through our LIFT Training Center, Discover Goodwill offers training and certification assistance for key credentials for information technology and cybersecurity professionals. We have served more than 100 individuals to date.
Goodwill administers the Low-Energy Assistance Program (LEAP) across 50 Colorado counties to help individuals who face challenges paying winter heating bills.
In 2021 we helped put 18,631 individuals to work through our numerous workforce development and life-skills programs.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Goodwill of Colorado
Board of directorsas of 11/16/2023
Mr. Matt Gendron
Ent Credit Union
Term: 2022 - 2023
Ms. Vicki Lovato, Esq.
Michael Suggs
Principal, NAI Highland, LLC
Barbara J. Winter
Exec. Vice President, Ent Federal Credit Union
Aileen Berrios
Market President, Commercial Lending, Vectra Bank Colorado
Karla Grazier
Discover Goodwill of Southern and Western Colorado
Ed Anderson
Exec. Director of Nat'l Inst. of Science/UCCS
Lance Bolton
President, Pikes Peak Community College
Patricia Cone
Special Projects Director, KOAA-TV
Mary Coussons-Read
Provost/Exec Vice Chancellor Academic Affairs, UCCS
Matt Craddock
Principal, Craddock Commercial Properties
Scot Cuthbertson
Deputy Dir., Public Services Dept., El Paso County
Jennifer George
Attorney, Office of University Counsel, UCCS
Tad Goodenbour
BKD CPA's & Advisors
Michael Gould
Retired USAF
Grace Harrison
Real Estate broker, Entrepreneur, Keirnes Companies, LLP
A. Bart Holaday
Chairman/CEO, The Dakota Foundation
Kristel Hybl
Civic Leader
Alicia McConnell
Director of Training Sites and Community Partnerships, USOC
Lonnie Parsons
Regional President, ANB Banking
Gary Peacock
Retired
Todd Reynolds
Regional Vice President, Hammes Company (Englewood, CO)
Steve Roush
Senior Consultant, TES Consulting
Lisa Rutherford
Vice President, Kirkpatrick Bank
Don Spradlin
Physician/ Medical Director
Alan Steiner
Retired, General Manager, HP
Virginia S. Morgan
Attorney, The Morgan Law Group
Mari Sinton-Martinez
Vice President/ Board Member, Moniker Foundation
Gary Winegar
Chief Investment Officer, Griffis/ Blessing, Inc.
Jim Spittler
Principal, Founding Partner, NAI Highland Commercial Group
Michael Bell
Consultant, Michael Bell Consulting
Gayle Beshears
Retired and former owner, Reddy Ice
Peggy Carmack
Retired, Mortgage banking
Jerry Grage
Founder/ Chairman/ CEO, COLOMEX, Inc.
Judy Mackey
Co-Owner, Garden of the Gods Club
C.J. Moore
Public Affairs Director So CO, Kaiser Permanente
Sue Mulvihill
Civic Leader
Wendel Torres
Project Manager, Beckrich Construction
Scott Mikulecky
Sherman & Howard LLC
Christy Walsh
Civic Leader and Former News Anchor
Peggy Gardner
Partner, Holland and Hart
Theolyn Price
General Thoracic Surgeon, Penrose Hospital
William (Bill) H. Ryan
Managing Director, Portales Partners LLC
Wendel Torres
Project Manager, Business Development, Beckrich Construction
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
No data
Disability
Equity strategies
Last updated: 11/06/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.