PLATINUM2023

Goodwill of Colorado

See what Good can do!

Colorado Springs, CO   |  https://goodwillcolorado.org/

Mission

Goodwill of Colorado helps people achieve greater independence.

Ruling year info

1963

President/CEO

Ms. Karla Grazier

Main address

1460 Garden of the Gods Rd.

Colorado Springs, CO 80907 USA

Show more contact info

Formerly known as

Goodwill Industries of Colorado Springs

EIN

84-0513404

NTEE code info

Developmentally Disabled Services/Centers (P82)

Goodwill Industries (J32)

Employment Procurement Assistance and Job Training (J20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2020.
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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Goodwill empowers Coloradans in need by unlocking and championing their unlimited potential and breaking barriers to independence. Through our diverse suite of programs, Goodwill assists low-income families and provides meaningful job training, placement support and life-skills programs and to more than 100,000 Coloradans each year.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Programs for individuals with learning challenges, job seekers, familes and seniors

Goodwill of Colorado's programs generate opportunities for individuals with learning challenges, job seekers, families, seniors and other members of our community by accepting, sorting and selling donated items such as clothing, housewares, sporting equipment and furniture. Ninety percent of Goodwill's revenue is put directly back into programs and services to help people live, learn and work successfully. Goodwill's multifaceted operation includes IT administrator training, job placement programs, non-medical home care, document imaging, adult day care, full-service employment agency, commercial laundry services, child care licensing services, family preservation services and a residential program.

Population(s) Served
Unemployed people
People with disabilities
At-risk youth
Economically disadvantaged people
Incarcerated people

Where we work

Awards

Diversity Award- Large Organization 2010

Colorado Springs Diversity Forum

R.J. Montgomery Award for Excellence in Human Services 2012

El Pomar Foundation

Outstanding Commitment to Hiring Individuals with Disabilities 2012

Division of Vocational Rehabilitation

Star Award 2010

AbilityOne South Central Region

Sustainable Progress through Partnership Award 2012

Ft. Carson Army Base

Community Partnership Award 2013

Mutual of America

Affiliations & memberships

CARF Accreditation 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of participants who gain employment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Economically disadvantaged people, Unemployed people

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

The number of people Goodwill placed in community jobs.

Number of clients who complete job skills training

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, Economically disadvantaged people, Military personnel, Immigrants and migrants, Incarcerated people

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Individuals who received job training and placement, mentoring and career coaching from Goodwill of Colorado

Number of volunteers

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adolescents, Adults

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Number of community volunteers who provided support to Goodwill programs and operations.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

At-risk youth, People with disabilities, Adults, Economically disadvantaged people, Immigrants and migrants

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Number of clients served by all Goodwill programs and direct services.

Number of clients living independently

This metric is no longer tracked.
Totals By Year
Population(s) Served

Seniors, People with disabilities, Economically disadvantaged people

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Individuals assisted with daily living needs to foster greater independence.

Economic impact of salaries earned by individuals employed because of Goodwill of Colorado

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People with disabilities, At-risk youth, Economically disadvantaged people, Immigrants and migrants

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Economic impact on the community quantified in dollars: salaries earned by those employed by Goodwill or whom we helped gain employment. 2021:Includes sales tax infused back into the Colorado economy.

Number of jobs created and maintained

This metric is no longer tracked.
Totals By Year
Population(s) Served

Social and economic status, Work status and occupations

Related Program

Programs for individuals with learning challenges, job seekers, familes and seniors

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Holding steady

Context Notes

This metric represents the number of Coloradans employed by Goodwill. The increase in 2019 number reflects the merged operations of Goodwill Denver and Discover Goodwill SW Colorado.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Goodwill of Colorado's Board of Directors and Leadership Team create our three-year strategic plan. The defining focus of our strategic plan is “to increase its mission impact through operational excellence." Our major initiatives and goals include:


Create and expand mission/community programs
Implementation of process improvement strategies
Addressing financial and administrative challenges including increasing health care and wage costs
Building managerial excellence and bench strength
Foster employee safety and retention efforts
Strategic retail expansion

The long-term and near-term strategies for accomplishing our goals include:

• A ten-year retail growth plan
• Optimization of program capacity
• Strengthening of organizational infrastructure

There are nearly three dozen near-term goals that include increasing retail revenues, growing the private pay service market, diversifying into commercial contracts, looking at new lines of business to employ people with significant challenges and increasing partnerships with business and other nonprofit organizations.

Goodwill of Colorado manages a budget of $160 million and employs more than 2,800 people throughout its statewide footprint. The Leadership Team includes seven executive-level professionals who guide the planning and oversight of the organization and its programs. Karla Grazier, President/CEO, serves on the board of Goodwill Industries International, the association for more than 150 Goodwills in the U.S. and Canada.

Goodwill of Colorado maintains a Governing board and Foundation Board, which advance our mission by addressing the concerns of key stakeholders: participants and their families, employees, customers, government agencies/officials, donors, vendors and the public.

We partner with several businesses and organizations throughout Colorado Springs including the U.S. Air Force Academy and Fort Carson. We also collaborates extensively with other leading community nonprofit organizations to improve outcomes for those we serve.

Our mission continues to expand in the community. Our CARF-accredited Possibilities and Voyages programs, which, respectively offer life-skills and daytime care for hundreds of disabled individuals and senior populations.

Through our LIFT Training Center, Discover Goodwill offers training and certification assistance for key credentials for information technology and cybersecurity professionals. We have served more than 100 individuals to date.

Goodwill administers the Low-Energy Assistance Program (LEAP) across 50 Colorado counties to help individuals who face challenges paying winter heating bills.

In 2021 we helped put 18,631 individuals to work through our numerous workforce development and life-skills programs.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Goodwill of Colorado
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Goodwill of Colorado

Board of directors
as of 11/16/2023
SOURCE: Self-reported by organization
Board co-chair

Mr. Matt Gendron

Ent Credit Union

Term: 2022 - 2023


Board co-chair

Ms. Vicki Lovato, Esq.

Michael Suggs

Principal, NAI Highland, LLC

Barbara J. Winter

Exec. Vice President, Ent Federal Credit Union

Aileen Berrios

Market President, Commercial Lending, Vectra Bank Colorado

Karla Grazier

Discover Goodwill of Southern and Western Colorado

Ed Anderson

Exec. Director of Nat'l Inst. of Science/UCCS

Lance Bolton

President, Pikes Peak Community College

Patricia Cone

Special Projects Director, KOAA-TV

Mary Coussons-Read

Provost/Exec Vice Chancellor Academic Affairs, UCCS

Matt Craddock

Principal, Craddock Commercial Properties

Scot Cuthbertson

Deputy Dir., Public Services Dept., El Paso County

Jennifer George

Attorney, Office of University Counsel, UCCS

Tad Goodenbour

BKD CPA's & Advisors

Michael Gould

Retired USAF

Grace Harrison

Real Estate broker, Entrepreneur, Keirnes Companies, LLP

A. Bart Holaday

Chairman/CEO, The Dakota Foundation

Kristel Hybl

Civic Leader

Alicia McConnell

Director of Training Sites and Community Partnerships, USOC

Lonnie Parsons

Regional President, ANB Banking

Gary Peacock

Retired

Todd Reynolds

Regional Vice President, Hammes Company (Englewood, CO)

Steve Roush

Senior Consultant, TES Consulting

Lisa Rutherford

Vice President, Kirkpatrick Bank

Don Spradlin

Physician/ Medical Director

Alan Steiner

Retired, General Manager, HP

Virginia S. Morgan

Attorney, The Morgan Law Group

Mari Sinton-Martinez

Vice President/ Board Member, Moniker Foundation

Gary Winegar

Chief Investment Officer, Griffis/ Blessing, Inc.

Jim Spittler

Principal, Founding Partner, NAI Highland Commercial Group

Michael Bell

Consultant, Michael Bell Consulting

Gayle Beshears

Retired and former owner, Reddy Ice

Peggy Carmack

Retired, Mortgage banking

Jerry Grage

Founder/ Chairman/ CEO, COLOMEX, Inc.

Judy Mackey

Co-Owner, Garden of the Gods Club

C.J. Moore

Public Affairs Director So CO, Kaiser Permanente

Sue Mulvihill

Civic Leader

Wendel Torres

Project Manager, Beckrich Construction

Scott Mikulecky

Sherman & Howard LLC

Christy Walsh

Civic Leader and Former News Anchor

Peggy Gardner

Partner, Holland and Hart

Theolyn Price

General Thoracic Surgeon, Penrose Hospital

William (Bill) H. Ryan

Managing Director, Portales Partners LLC

Wendel Torres

Project Manager, Business Development, Beckrich Construction

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 3/9/2021

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 11/06/2020

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.