PLATINUM2023

HOUSE OF NEIGHBORLY SERVICE

Help for Today, Hope for Tomorrow

aka HNS   |   Loveland, CO   |  http://www.honservice.org/

Mission

House of Neighborly Service assists and advocates for people challenged by the effects of poverty or situational crisis.

Ruling year info

1968

Executive Director

Ms. Cherri Houle

Main address

1511 East 11th Street, Suite 100

Loveland, CO 80537 USA

Show more contact info

EIN

84-0568546

NTEE code info

Emergency Assistance (Food, Clothing, Cash) (P60)

Human Service Organizations (P20)

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

House of Neighborly Service

HNS services include the following programs: Food, Clothing, Assistance with utility bills, prescriptions, gas expenses for work or medical, Parents As Teachers mentoring program, Family Navigators serving at-risk families, Homeless programs that include Guiding Connections serving adults and Family Promise of Larimer County that supports families with children through the Shelter Program, Bridge Housing, the Day Center, basic need services, financial education and Case Management. Wrap around services include back-to-school supplies, holiday food baskets, a Birthday Closet and Holiday Gift Programs for children, and referrals to partnering agencies to help stabilize the household and move toward self-sufficiency.

Population(s) Served
Adults
Children and youth
Families
Parents
Economically disadvantaged people

Serves homeless adults through day shelter, case management, hygiene services (showers/laundry), access to phone/mail/computer, mental/physical health services, job/life skills education, overnight inclement weather shelter.

Population(s) Served
Adults

Family Promise, a program of House of Neighborly Service, serves families with children that are experiencing homelessness. Emergency needs are met through hotel shelter nights, and access to the Day Center for laundry, family meals or activities. Intensive case management, and education programs are a requirement for families entering this program in an effort to stabilize their current situations while also providing the tools necessary to move the family toward self-sufficiency. Computers are available for pursing employment, applying for benefits, obtaining vital education, and learning new job skills. Case managers work closely with parents to identify and address barriers to obtaining stable housing and improving family relationships so that the family can stay together and work toward a safe, stable future. .

Population(s) Served
Families

Food is the cornerstone of HNS's services and often the most urgent need presented at intake. Individuals and families are eligible to receive a food basket up to 2x/month. Baskets are designed to meet many different dietary needs and supply families with seven days of groceries to prepare complete meals. In an effort to accommodate the homeless population, baskets are available that do not require refrigeration or preparation. Additionally, when available, baskets include hygiene items, diapers, senior supplements, and even pet food. Special baskets are offered at the holidays in addition to the regular food items.

Population(s) Served
Adults
Families
Economically disadvantaged people

The basic needs crisis intervention program offers assistance in paying for utilities, prescriptions and gas for job or medical needs as these critical expenses may create instability in the household and put people at risk of becoming homeless. Other supports include back to school supplies, and referrals to other critical service agencies to address unmet needs that contribute to the crisis situation.

Population(s) Served
Adults
Economically disadvantaged people

In an effort to prevent at-risk families from entering the child welfare system, HNS partners with Larimer County Department of Human Services and Child Welfare to implement Family Navigators . Families with children aged 0-18 work one-on-one with the Family Navigator to address issues, crises, or barriers that are preventing them from optimal functioning. The assistance may be short or long term depending on the family's unique needs and ultimately seeks to prevent negative outcomes and reduce the number of children involved with child welfare.

Population(s) Served
Families

HNS partners with utility providers, pharmacies, and gas stations to help meet a client's urgent need so they can remain stable, healthy and employed. Clients are asked to provide documentation of the emergency and proof of their current income.

Population(s) Served
Adults

Parents as Teachers (PAT) is a free parent education program available to families with children birth to age 5 or families who are expecting a child. Parents receive information regarding each stage of your child's development, activities to use with your child, and support for your parenting questions and concerns.

PAT is designed to foster strong, loving relationships between parents and their children. In the first few years, children learn more and at a faster pace than at any other time in life. Babies are born to learn, and we support parents as the child's first and most important teacher.

By the age of three, PAT children are significantly more advanced in language, problem solving, cognitive abilities and social development than the non-PAT children in the comparison group.

PAT children score higher on kindergarten readiness and standardized achievement tests in the early grades.
PAT parents display confidence in their parenting role and read more often to their children.
PAT parents are more involved in their children's schooling which is KEY to the child's success in school.

Our Mission is to provide the information, support, and encouragement parents need to help their children develop optimally during the crucial early years of life.

Population(s) Served
Families
Infants and toddlers

Where we work

Awards

Non-Profit of the Year 2022

Berthoud Chamber of Commerce

Affiliations & memberships

Reporter Herald Readers' Choice 2022

Berthoud Chamber Non-Profit of the Year 2022

Accredited Charity of BBB 2023

Family Promise National 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Related Program

House of Neighborly Service

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

This is the total unduplicated count of individuals served across all HNS programs.

Number of low-income households who have received utilities assistance

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Prevention

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of food baskets provided to low-income families

This metric is no longer tracked.
Totals By Year
Related Program

Food

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

The primary objective of HNS is to positively impact our community by reducing the effects of poverty and situational crises among vulnerable individuals and families residing in north-central Colorado. This is done through the programs and services of HNS as well as the collaborative effort with the Life Center tenants.
Current goals include:
• Evaluation of each program’s efficiency, inclusivity, effectiveness, and impact. After evaluation of 2022 we have identified the need for an expanded program to seniors through mobile services. Making certain the seniors needs are being met and that they are not falling through the cracks as they find it more difficult to get to us: we will get to them. (goal)
• Continued expansion of existing Life Center services to reach the growing Berthoud community. Capital Campaign to build a Life Center in Berthoud for the purposes of HNS expanded services and accessibility (expansion of hours) as well as a space for other non-profits to be housed at low rent rates. Purpose: broader range of services to a rural community and in-house collaboration.
• Expanded involvement of the Board of Directors in developing and implementing plans for fundraising, community engagement, and fiscal accountability. On-going by encouraging committee involvement.

- At a recent Board of Directors retreat, the Executive Director and leadership staff developed long-range plans for the agency and identified roles for each in moving the agency toward important goals
- The Berthoud Capital Campaign Committee has been established and meets monthly to develop and implement plans for obtaining funding for the proposed Berthoud Life Center

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

HOUSE OF NEIGHBORLY SERVICE
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOUSE OF NEIGHBORLY SERVICE

Board of directors
as of 07/13/2023
SOURCE: Self-reported by organization
Board chair

Mr. Bryant Robertson

Amazon

Term: 2022 - 2024

Howard Wenger

Retired Education Administration

Kevin Cox

CorKat Data Solutions

Bronya Wilcken

Premier Lifestyle Realty

Ben Aste

Business Owner

Mike Fallon

Retired Dept of Veterans Affairs

Paul Hernandez

Banker, Independent Financial

Kaye Kohler

Self employed, Vacation Rentals

Christopher Say

Business Owner, Sigil Group

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 4/10/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability

Equity strategies

Last updated: 04/10/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.