HOUSE OF NEIGHBORLY SERVICE
Help for Today, Hope for Tomorrow
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
House of Neighborly Service
HNS services include the following programs: Food, Clothing, Assistance with utility bills, prescriptions, gas expenses for work or medical, Parents As Teachers mentoring program, Family Navigators serving at-risk families, Homeless programs that include Guiding Connections serving adults and Family Promise of Larimer County that supports families with children through the Shelter Program, Bridge Housing, the Day Center, basic need services, financial education and Case Management. Wrap around services include back-to-school supplies, holiday food baskets, a Birthday Closet and Holiday Gift Programs for children, and referrals to partnering agencies to help stabilize the household and move toward self-sufficiency.
Guiding Connections
Serves homeless adults through day shelter, case management, hygiene services (showers/laundry), access to phone/mail/computer, mental/physical health services, job/life skills education, overnight inclement weather shelter.
Family Promise of Larimer County
Family Promise, a program of House of Neighborly Service, serves families with children that are experiencing homelessness. Emergency needs are met through hotel shelter nights, and access to the Day Center for laundry, family meals or activities. Intensive case management, and education programs are a requirement for families entering this program in an effort to stabilize their current situations while also providing the tools necessary to move the family toward self-sufficiency. Computers are available for pursing employment, applying for benefits, obtaining vital education, and learning new job skills. Case managers work closely with parents to identify and address barriers to obtaining stable housing and improving family relationships so that the family can stay together and work toward a safe, stable future. .
Food
Food is the cornerstone of HNS's services and often the most urgent need presented at intake. Individuals and families are eligible to receive a food basket up to 2x/month. Baskets are designed to meet many different dietary needs and supply families with seven days of groceries to prepare complete meals. In an effort to accommodate the homeless population, baskets are available that do not require refrigeration or preparation. Additionally, when available, baskets include hygiene items, diapers, senior supplements, and even pet food. Special baskets are offered at the holidays in addition to the regular food items.
Basic Needs Crisis Intervention
The basic needs crisis intervention program offers assistance in paying for utilities, prescriptions and gas for job or medical needs as these critical expenses may create instability in the household and put people at risk of becoming homeless. Other supports include back to school supplies, and referrals to other critical service agencies to address unmet needs that contribute to the crisis situation.
Family Navigators
In an effort to prevent at-risk families from entering the child welfare system, HNS partners with Larimer County Department of Human Services and Child Welfare to implement Family Navigators . Families with children aged 0-18 work one-on-one with the Family Navigator to address issues, crises, or barriers that are preventing them from optimal functioning. The assistance may be short or long term depending on the family's unique needs and ultimately seeks to prevent negative outcomes and reduce the number of children involved with child welfare.
Crisis Prevention
HNS partners with utility providers, pharmacies, and gas stations to help meet a client's urgent need so they can remain stable, healthy and employed. Clients are asked to provide documentation of the emergency and proof of their current income.
Parents As Teachers (PAT)
Parents as Teachers (PAT) is a free parent education program available to families with children birth to age 5 or families who are expecting a child. Parents receive information regarding each stage of your child's development, activities to use with your child, and support for your parenting questions and concerns.
PAT is designed to foster strong, loving relationships between parents and their children. In the first few years, children learn more and at a faster pace than at any other time in life. Babies are born to learn, and we support parents as the child's first and most important teacher.
By the age of three, PAT children are significantly more advanced in language, problem solving, cognitive abilities and social development than the non-PAT children in the comparison group.
PAT children score higher on kindergarten readiness and standardized achievement tests in the early grades.
PAT parents display confidence in their parenting role and read more often to their children.
PAT parents are more involved in their children's schooling which is KEY to the child's success in school.
Our Mission is to provide the information, support, and encouragement parents need to help their children develop optimally during the crucial early years of life.
Where we work
Awards
Non-Profit of the Year 2022
Berthoud Chamber of Commerce
Affiliations & memberships
Reporter Herald Readers' Choice 2022
Berthoud Chamber Non-Profit of the Year 2022
Accredited Charity of BBB 2023
Family Promise National 2023
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Number of clients served
This metric is no longer tracked.Totals By Year
Related Program
House of Neighborly Service
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This is the total unduplicated count of individuals served across all HNS programs.
Number of low-income households who have received utilities assistance
This metric is no longer tracked.Totals By Year
Related Program
Crisis Prevention
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of food baskets provided to low-income families
This metric is no longer tracked.Totals By Year
Related Program
Food
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
The primary objective of HNS is to positively impact our community by reducing the effects of poverty and situational crises among vulnerable individuals and families residing in north-central Colorado. This is done through the programs and services of HNS as well as the collaborative effort with the Life Center tenants.
Current goals include:
• Evaluation of each program’s efficiency, inclusivity, effectiveness, and impact. After evaluation of 2022 we have identified the need for an expanded program to seniors through mobile services. Making certain the seniors needs are being met and that they are not falling through the cracks as they find it more difficult to get to us: we will get to them. (goal)
• Continued expansion of existing Life Center services to reach the growing Berthoud community. Capital Campaign to build a Life Center in Berthoud for the purposes of HNS expanded services and accessibility (expansion of hours) as well as a space for other non-profits to be housed at low rent rates. Purpose: broader range of services to a rural community and in-house collaboration.
• Expanded involvement of the Board of Directors in developing and implementing plans for fundraising, community engagement, and fiscal accountability. On-going by encouraging committee involvement.
What are the organization's key strategies for making this happen?
- At a recent Board of Directors retreat, the Executive Director and leadership staff developed long-range plans for the agency and identified roles for each in moving the agency toward important goals
- The Berthoud Capital Campaign Committee has been established and meets monthly to develop and implement plans for obtaining funding for the proposed Berthoud Life Center
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HOUSE OF NEIGHBORLY SERVICE
Board of directorsas of 07/13/2023
Mr. Bryant Robertson
Amazon
Term: 2022 - 2024
Howard Wenger
Retired Education Administration
Kevin Cox
CorKat Data Solutions
Bronya Wilcken
Premier Lifestyle Realty
Ben Aste
Business Owner
Mike Fallon
Retired Dept of Veterans Affairs
Paul Hernandez
Banker, Independent Financial
Kaye Kohler
Self employed, Vacation Rentals
Christopher Say
Business Owner, Sigil Group
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 04/10/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.