COLORADO SPRINGS INDEPENDENCE CENTER

People with disabilities building community.

aka The Independence Center   |   Colorado Springs, CO   |  www.theindependencecenter.org

Mission

Working with people with disabilities, their families and the community, we create independence so that all may thrive.

Ruling year info

1987

Chief Executive Officer

Patricia Yeager Ph.D.

Main address

729 S Tejon St

Colorado Springs, CO 80903 USA

Show more contact info

EIN

84-1052916

NTEE code info

Services to Promote the Independence of Specific Populations (P80)

Homemaker, Home Health Aide (P44)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The Independence Center empowers people with disabilities to create independence and thrive. The disability community is the largest marginalized group in the United States. One in five persons within every age, race, gender, and sexuality report having a limitation that substantially impacts their daily activities. Many people with disabilities are at risk of being or are institutionalized because of limitations that impact their daily activities. With the right supports and education we can create opportunities for people to live the independent life they choose. We work to create a community where everyone is welcome and belongs. We do this with a truly accessible building, trained staff with and without disabilities, engaging peer-related events, and knowledge of different types of low and high technology and adaptive equipment to support individuals needs to live independently. We envision a community where all people with disabilities can shape the life they want.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Home Care

In home services for people with disabilities.

Population(s) Served
People with disabilities
Caregivers

Our Independent Living Programs help people with disabilities maintain and grow their independence. Programs are offered in the areas of Advocacy, Assistive Technology, Benefits, Community Organizing, Colorado Choice Transitions/Community Transition Services, Deaf Services, Emergency Preparedness, Employment Services, Housing, Independent Living Skills, Information and Referral Services, Older Individuals with Blindness, Outreach Services, Peer Support, Veteran in Charge, and Youth Transitions

Population(s) Served
People with disabilities
Caregivers

Where we work

Accreditations

Home Health State Audit 2018

Community Transitions State Audit 2018

Veterans In Charge VA Audit 2018

Housing Voucher Program/Department of Housing Audit 2018

Affiliations & memberships

Independent Living State Certification 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of policies formally established

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Primary sponsor of HB19-1069 (Sign Language Interpreter Certification) and contributor to SB19-238 (Improving wages and accountability for home healthcare workers.)

Number of policy guidelines or proposals developed

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

2 at the state level, 1 at the local level

Number of policymakers or candidates reached

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We engage Colorado Springs City Council Members, El Paso County Commissioners as well as federal and state officials.

Number of new advocates recruited

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

We formed an Advocacy Committee with 5 new advocates joining the committee.

Number of new champions or stakeholders recruited

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

Of the 5 new advocates as members of our new committee, 3 are new champions and stakeholders.

Number of requests for advocate products or information, including downloads or page views of online material

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Number of advocate trainings provided to the community, request to provide related materials, etc.

Number of polls conducted with advocacy audience(s)

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Polls designed to gauge support for established or proposed policies.

Number of customers reporting satisfaction with program

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

95% of annual survey respondents reported agreed or strongly agreed when asked if they were satisfied with how the Independent Living programs met their needs.

Number of participants who would recommend program to others

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

96% of annual survey respondents replied that they agreed or strongly agreed that they would recommend the Independent Living program to friends and family.

Number of program graduates

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Home Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

CNA Training Program

Number of training events conducted

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of Home Visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Home Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of Home Health Care Hours

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Home Care

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of Independent Living Individuals Served

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of Services Provided

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of older adults being supported to live at home through home care, assistive technology, and/or personal support plans

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients reporting increased knowledge after educational programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

92% agreed or strongly agreed "I am better informed about people with disabilities. 94% agreed or strongly agreed "I am better informed about people with disabilities in emergency situation."

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

We partner with more than 100 organizations across our service area. Partnerships include schools, employment services, social services, advocacy organizations, municipalities, and other nonprofits.

Number of youth who demonstrate that they have developed social skills (e.g., interpersonal communication, conflict resolution)

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities

Related Program

Independent Living Programs

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

We have worked with 61 youth, age 14-25, in 2018. These consumers demonstrate success in accomplishing their goals and achieving ILP related goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We will create a national model for sustaining the work of Independent Living Centers through our partnership with home health organizations and the entire healthcare field.

Through our home healthcare services, we generate revenue that allow us to also to provide a full array of independent living services, which creates the opportunity to advocate for and remove barriers to accessible healthcare for people of all disabilities. Our work gives people with disabilities the opportunity to direct their own care the way they want to receive it, by whom they want to provide those services, and at the time they want to receive the services. When our work is finished, people with disabilities will be fully accepted, employed, and welcomed throughout the six counties we serve.

The Independence Center is the local home of civil rights for people with disabilities. We support and promote these civil rights throughout our service area which includes El Paso, Cheyenne, Kit Carson, Lincoln, Park, and Teller counties. As role models, we sit, stand, or lie at the point where people with disabilities decide whether to create the life they desire or give in and resign themselves to society’s reduced expectations. Our staff, programs, and even our building demonstrate that people with disabilities can live, learn, work, play, and participate in civic life as equals. Center staff embody a wide range of visible and hidden disabilities, modeling empowerment for those we serve.

We work with individuals and the community to identify and remove barriers that prevent or hinder people with disabilities from living in the community and participating in community life.

• Expand Home Health and Independent Living services into areas that we serve to meet our mission
• Create diverse funding streams to support our mission and those we serve
• Build brand identify in the community, create awareness around the needs of people with disabilities
• Execute marketing and public relations strategies to increase awareness about people with disabilities, the IC, and our impact in the
community
• Strengthen partnerships with local and state community partners in the Senior Healthcare, VA, and human services arenas
• Support and execute high quality donor and consumer stewardship practices
• Thoroughly vet business and program development decisions to ensure mission focus
• Maintain continuous improvement activities, always look for process improvement-track data or ways to improve outcomes
• Recruit disability representation throughout all aspects of our staff and Board
• Continue to empower and work with people with disabilities to advocate for making local and state changes to create an accessible,
inclusive community
• We are recognized by the community as disability experts

The Independence Center has been growing and reaching the needs each year of more people living with disabilities. We have a solid and positive reputation as an organization making a difference to those we serve and serving as a voice for those who may be at times unheard.

Our capability comes from
• Strong financial foundation
• Leading daily with mission and core values
Mission: Working with people with disabilities, their families, and the community, we create independence so that all may thrive.
Core Values: Inclusiveness, Flexibility, Person First, Accountability, Integrity
• Passionate, educated, and knowledgeable staff who believe in the work we do and the people we serve
• Strong staff and Board leadership
• A culture of continuous process improvement
• Intentional planning processes that ensure we are mission driven with our programs, outreach, and advocacy
• Core competencies around marketing, knowledge of disability, customer service, efficiency, and the development of people

We continue to reach more people with more services, allowing those we serve to live the life they desire. This growth has been thoughtfully and strategically managed. We plan and conduct our work in a financially responsible way in order to achieve long-term stability. A few highlights of what we’ve been up to lately include:

• We served 2,297 Independent Living consumers during the COVID-19 pandemic in 2020. We kept consumers and staff safe by offering our services and programs virtually.
• We provided 6,993 Independent Living services in 2020.
• We conducted 150,172 home visits in 2016 and by 2020, have grown to 222,352.
• We increased the number of individuals receiving services in our five rural counties and have a strong presence/recognition.
• Our Veterans in Charge program allows us to meet the needs of veterans with veteran-directed home and community-based services
focused on keeping veterans in their homes and communities.
• We partnered with the county to ensure equal access to vaccine resources.
• With support from the Pikes Peak Community Foundation Emergency Foundation, we provided thousands of clear masks to the community to help increase communication for d/Deaf and hard of hearing (DHOH) individuals, and others, during the pandemic.
• As part of our commitment to civil rights for people with disabilities, we provided a fully accessible building for community members to exercise their vote in the 2020 election.
• We hosted the Art of Accessibility event so that we could create a deliberate space for artists with disabilities. This new experience was
awarded the Best Gallery Award by the Pikes Peak Arts Council.
• Collaborated with 3 Foundations and 1 hospital to pilot the Hospital to Home Transitions Program which seeks to tackle the issue of
unnecessary nursing home placements. The pilot was so successful that this work continued as a program of The Independence
Center in partnership with UCHealth.
• We continue to maintain 82% of our expenses for programs, beating the gold standard of 75% for program expenditure by nonprofits.

Financials

COLORADO SPRINGS INDEPENDENCE CENTER
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

COLORADO SPRINGS INDEPENDENCE CENTER

Board of directors
as of 8/20/2021
SOURCE: Self-reported by organization
Board chair

Mr. Rich Lewis

Lewis Connections Consulting LLC

Term: 2020 - 2022

Deinse Hok

Advocate and home healthcare consumer

Drew Wills

WM. Andrew Wills, P.C.

Jeremy Chatelain

Coordinator for Seminaries and Institutes of the Church of Jesus Christ of Latter Day Saints

Lynn Pelz

Former Director of Communications, Peak Vista Community Health Centers

Rich Lewis

Lewis Connections Consulting, LLC

Tim Rowan

Rowan Consulting Associates, Inc.

Clay Martin

Beth Lake

CPA, Stockman Kast Ryan and Company

Tanan Miles

Ent Credit Union

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 08/20/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

Equity strategies

Last updated: 07/30/2019

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.