Darryl Chappell Foundation

Who are the people you serve with your mission?

Our mission is to empower Afrodescendant artists to achieve their highest potential. The core framework of our work is the Artist Learning Pathway which contains four phases. We serve artists in each of the four phases. Phase I - Parents and young children Foster awareness that a career in art is a viable self-sustaining career path Phase II - Youth (high school students and university students) Provide experiences with both aspiring and established artists to make it real that a career in art is viable and attainable Phase III - Aspiring Artists Fund artists-in-residents programs providing artists with an opportunity to focus on their work while also receiving mentorship from established artists Phase IV - Established Artists Serve as paid mentors to aspiring artists

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), one-on-one with donors,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Our fourth quarter 2021 survey of visual artists brought to our attention a need to provide grant writing expertise and non-fungible token (NFT) knowledge to visual artists in our community of artists - Conducted a free seminar for artists on "how to price your artwork with confidence" that was a virtual 90 minute session facilitated by Halima Taha and Diane Dinkins Carr. Feedback from seminar was over 80% approval rating. Received confirmation from survey of attendees at our latest Artists Talk series (Artists Talk #4, February 20, 2021) that there is public demand for the artists talk on a quarterly basis. We currently provide the talks twice a year. Program committee is considering the feedback along with the board.

With whom is the organization sharing feedback?

The people we serve, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Hearing directly from both artists, art patrons, and partner organizations have directed our attention to take action on what we hear. Feedback has assisted in making the following programs possible - - Free seminar for artists series (currently planning next seminar focused on the business side of being an artist in terms of budgeting and financial management) - Organization peer meetings sparked the idea for the Foundation's latest program, the Fund for Community Art. Program announced its first grant to fund a mural in Washington DC's 8th ward

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,