PLATINUM2023

Homeless Intervention Services of Orange County

aka HIS-OC   |   Placentia, CA   |  www.his-oc.org

Mission

Homeless Intervention Services of Orange County supports people to overcome homelessness and achieve independence.

Ruling year info

2020

Executive Director

Christine Stellino

Main address

907 N Bradford Ave

Placentia, CA 92870 USA

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Formerly known as

HIS House

EIN

84-2790299

NTEE code info

Temporary Shelter For the Homeless (L41)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Transitional Housing Program

We help people in North Orange County transition out of homelessness. We are different from an emergency shelter because we provide a longer-term guided process to achieve self-sufficiency. Our programs require a commitment on the part of our clients and provide tools so that a return to homelessness is prevented. Homeless Intervention Services of Orange County integrates job training, therapy, case management, and education into a continuum of care that addresses each client’s specific needs.

The Transitional Housing Program is primarily for families experiencing homelessness and, in most cases, in need of reunification.

Population(s) Served
Economically disadvantaged people
Family relationships
Adults
Children and youth

The CHESS program is for at-risk young adults aged 18-24. Our program is designed to eliminate as many barriers to success as possible, training students in the basics of independent living with daily support and advocacy from a multidisciplinary on-site time team. Living in a college dormitory-style setting, resident advisors (RAs) will be available 24/7 and assist with crisis intervention, mentoring, advocacy, problem-solving, job training, and financial education.

With guidance from case managers, students establish a case plan with three goals in areas such as academic progress, employment, housing, graduation, substance abuse, and overall health. The Case Managers help escort students to appointments and important events, assist with placement and paperwork, and connect the students to partner agencies. The program works with students to improve interpersonal skills, provide educational opportunities, assist with job preparation, and ensure that physical and mental health.

Population(s) Served



HomeShare OC matches are living arrangements between two unrelated individuals. Individuals are matched with a homeowner who has a spare room available to rent. The mission of HomeShare OC is to provide a housing opportunity to pursue their educational goals while enriching the lives of homeownersthrough shared housing.

Population(s) Served
Young adults
Young adults

Our Housing Connection Program is a new program that our team developed in response to the increased need for assistance which was further inflated during the pandemic. Our call volume more than doubled in 2020, and we needed to help as many people as possible.

Some folks who call us will not fit into one of our programs either because our beds are full or because another program in Orange County will serve their needs better.

Population(s) Served
Economically disadvantaged people
Economically disadvantaged people
Economically disadvantaged people
Families

In 2022 HIS-OC began a partnership with Lot 318 and The City of Placentia to operate two resource centers in Placentia. Located at The Gomez Center (1701 Atwood Ave) and The Whitten Center (900 S Melrose St), HIS-OC staffs the center and works with our partners to provide resource connections and housing navigation as well as after-school tutoring; parenting, financial literacy, fitness, and other classes; a food and necessities pantry; and community events throughout the year. The centers are located in two of Orange County’s most under-resourced areas and are open to all who find themselves in need of assistance. Our Resource Navigator is bilingual in English and Spanish.

Population(s) Served
Adolescents
At-risk youth
Adolescents
At-risk youth
Adolescents
At-risk youth
Adolescents
At-risk youth
Adults

Where we work

Affiliations & memberships

Placentia Nonprofit of the Year 2018

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of homeless participants engaged in housing services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Families, Homeless people, Extremely poor people, Unemployed people

Related Program

Transitional Housing Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The metrics here reflect only those we have served directly through transitional housing. However, through our outreach/Housing Connection, we served 553-2022, 1,247-2021; 1,162-2020; & 534-2019.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Homeless Intervention Services of Orange County (HIS-OC)’s staff and volunteers are committed to the critical work of sheltering, advocating for, and supporting unhoused individuals and families in Orange County, California where thousands of people are without shelter on any given night.


HIS-OC serves this vulnerable population through several programs operating out of our Placentia offices and through community outreach. Our original program and the focus of this proposal is our transitional housing program for families. We also offer a Combined Housing, Education, and Skills for Students (CHESS) Program for transitional age youth (TAY), HomeShare OC; the HIS-OC Emergency Shelter; and the Housing Connection, a networking and referral program for people who need services other than, or in addition to, transitional housing, emergency shelter and/or TAY housing. The transitional housing property holds 54 beds. In addition, we have six emergency shelter beds and nine beds for our transitional age youth in the CHESS program at separate locations. Our transitional housing programs include case management, assistance with job training and placement, physical and mental healthcare assistance, and much more.

One of our goals for 2022+ is to expand our street outreach and Housing Connections services for individuals and families who may need services different from our shelter models.

In HIS-OC’s family transitional housing shelter, 83% of families comprise single mothers with children. Our organization has a passionate and committed staff with over 60 years combined experience who work together to achieve our mission to support people to overcome homelessness and achieve independence; 91% of HIS-OC’s budget goes directly into serving people who are housing insecure or experiencing homelessness. We work to build trust and guidance for an extremely isolated population who may be suffering from avolition, finding themselves unable to move forward and stuck in a cycle of acceptance of what may seem like a hopeless situation.

Our organization grew out of a mission of the Placentia Presbyterian Church. In 2020, HIS-OC became its own entity to continue to serve unhoused individuals and families through our transitional housing program. Since then, we have formed the aforementioned CHESS program, HomeShare OC, Housing Connection, and we are on track to continue to expand and add on services over the next five years.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

Financials

Homeless Intervention Services of Orange County
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Homeless Intervention Services of Orange County

Board of directors
as of 11/13/2023
SOURCE: Self-reported by organization
Board chair

Libby Schroeder

Messiah Lutheran

Term: 2020 - 2024

Barb Buckley

Buckley and Associates

Julie Suchard

Self Employed

Teri Burns

Thrivant Financial Management

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 10/30/2023
info Candid has made improvements to the race and ethnicity options.

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Multi-Racial/Multi-Ethnic (2+ races/ethnicities)
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 10/30/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.