Joseph & Elizabeth Quansah Foundation

Who are the people you serve with your mission?

We serve excellence but underserved Ghanaian college students in Ghana, West Africa.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), What's group chat discussion forum,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Paying It Forward is the only mandatory condition for receiving JEQ Foundation's scholarship. The goal is for recipients to give back to their local communities after gainful employment but in one of our zoom listening sessions early this year, we added a mandatory 15 hours community services that we require all our scholarship recipients to perform outside their colleges, churches and mosques to Pay It Forward to their local communities and also impact lives in their own small ways. This new addition came about as a result of our quarterly advisory and listening session we have for our recipients. We realized that this mandatory community service will help our recipients to establish networks for potential employment after graduating from college and will also give them experience.

With whom is the organization sharing feedback?

Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Getting feedback from our scholarship recipients and our Ghanaian representatives has helped JEQ Foundation to structure its programs such as mentoring sessions, academic advising, and even scholarships package to address the needs of our current and prospective recipients. For our nonprofits, feedback from scholarship recipients, and our Ghanaian representatives is crucial to the performance and growth of our nonprofits. It helps to tell our story and cause to our existing and potential donors.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,