Sango-Kenya, Inc

Who are the people you serve with your mission?

SANGO-Kenya works with the most vulnerable populations in rural Kenya to address food and nutrition security. Specifically, SANGO-Kenya works with women farmers of reproductive age, providing in-class and practical training in sustainable farming practices and nutrition education. We also provide leadership training to help empower the women.

How is your organization collecting feedback from the people you serve?

Paper surveys,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

We have expanded the in-class training to include subject areas that the farmers requested, specifically how to make natural pesticides.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

SANGO-Kenya is community-based and it has always been part of our philosophy to collaborate with the communities with whom we work at all levels. Through transparency and clear lines of communication, we have increased the trust and cooperation between our staff and the participants in our programs.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, It is difficult to get honest feedback from the people we serve,