Unbound Now

End human trafficking. Ignite hope.

aka Unbound Waco   |   Waco, TX   |


Unbound Now supports survivors and resources communities in the United States and around the world to fight human trafficking.

Notes from the nonprofit

We do a lot of education as well to help young people and providers understand the signs of trafficking. In 2022 we presented to 14,468 students on how to protect themselves from trafficking and recognize the signs and red flags. We also trained 23,253 educators, medical professionals, law enforcement and legal providers to understand trafficking and recognize the signs and how to get resources for those they come in contact with who have potentially been trafficked.

Ruling year info


Founder & CEO

Susan Peters

Main address

4300 W Waco Dr Bldg B # 244

Waco, TX 76710 USA

Show more contact info



NTEE code info

Victims' Services (P62)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2021 and 2020.
Register now



Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Human trafficking is the fastest growing criminal industry in the world, with more than 50 million victims worldwide. And it’s happening today — in our communities. Simply put, human trafficking is any time a person is forced, tricked, or manipulated into providing labor or sexual service for someone else’s financial gain. Or, anytime a child is involved in a commercial sex act, whether or not there is someone directly forcing them to do so.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Youth Prevention

Unbound Now works to educate and empower youth through partnerships with schools, juvenile detention centers, and local service providers.

Population(s) Served
At-risk youth

Unbound Now provides 24/7 crisis response, ongoing case management, and support for survivors of human trafficking.

Population(s) Served
Women and girls
LGBTQ people
Men and boys
Social and economic status

Unbound Now provides training to equip all professionals to use their skills to identify and respond to victims of human trafficking.

Population(s) Served
Emergency responders

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of trafficking survivors served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Young adults, Adolescents, Preteens

Related Program

Survivor Services

Type of Metric

Output - describing our activities and reach

Direction of Success


Context Notes

*2018-2021 numbers are for the Unbound Now Waco office only, housed under Unbound Now. This is not representative of the impact of all Unbound Now offices, which have operated as separate entities.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Unbound Now envisions a world where every community is free from human trafficking.

Unbound Now HQ provides capacity building and strategic oversight to all Unbound Now locations worldwide. In this effort, Unbound Now launches new Unbound Now locations in the U.S. and overseas as separate organizations, and walks alongside those organizations to build sustainable programs to bring freedom to their communities.

Unbound Now local offices provide 24/7 crisis response and ongoing case management and support for survivors, participating in case staffing and coordinating with law enforcement and prosecutors on investigations. Unbound Now advocates strengthen victim restoration by providing survivor-centered, trauma-informed advocacy for survivors of trafficking. They respond to emotional and physical needs, assisting survivors, and as appropriate their families, in stabilizing their lives after victimization and recovery. Unbound Now advocates provide relational, trust-based advocacy, encouraging personal growth and pursuit of dreams and goals. Advocates assist in safety planning, completing crime victims' compensation applications, goal-setting, court and medical accompaniment, transportation to needed services, birthday and graduation celebrations, and wraparound services and support.

Unbound Now's youth prevention programs partner with schools, juvenile detention centers, and other youth-serving organizations to empower students to stay safe from trafficking and exploitation. Unbound Now provides one-time presentations, 5-week series, and ongoing weekly outreach groups. When youth disclose victimization following these trainings, Unbound Now advocates respond and walk alongside them in their journeys toward healing and restoration.

Unbound Now also provides training to equip all professionals to use their skills to identify and serve victims of human trafficking both in-person and online on-demand.

Unbound Now local offices also leads various coalitions, multi-disciplinary task forces of community stakeholders working together to prevent, identify and prosecute human trafficking cases and serve survivors.

Unbound Now was founded in 2012 with the mission of activating local communities to fight human trafficking through prevention & awareness, professional training and survivor advocacy. In 2012, Unbound Now launched programs in all service areas with one full-time and two-part time staff. Since then, Unbound Now has grown to a team of 75 staff across the world.

Additionally, Unbound Now `has received multiple federal and state grants that have brought significant funding to support survivor service programs for youth and adults. Unbound Now has a diverse array of funding sources including generous support from individual donors and foundations.

Our survivor advocacy teams are led by professionals with backgrounds in social work including multiple Licensed Master Social Workers, who lead teams of advocates in providing 24/7 crisis response and ongoing advocacy services for survivors of human trafficking.

Since 2012, Unbound Now has sustained continuous presence in providing prevention education to at-risk youth, awareness presentations to community members and professional training to key professionals like school personnel and educators. Unbound Now has a team of staff across offices that contribute to these areas.

Additionally, Unbound Now offices train thousands of professionals each year in properly identifying victims of human trafficking and knowing how to respond, through both in-person and on-demand online trainings. Unbound Now focuses on those professionals who may stand in the gap between a victim and their trafficker, training law enforcement, medical professionals, business owners, school faculty and staff, bus and taxi drivers and more.

Since Unbound Now's founding in 2012 they have launched 6 offices in the United States and 4 offices internationally in Mongolia, Indonesia, Cambodia, and Poland. Unbound Now offices in the United States maintain 24/7 crisis response services, making Unbound Now advocates often the first to arrive on the scene when a survivor contacts our hotline.

Additionally, Unbound Now has opened a 24/7 drop-in center in North Texas, providing a place to rest, meals, shower facilities, safety, trauma, counseling, and referral for services for youth up through age 22. Open 24/7 and with a street reputation such that youth on the street take a chance on visiting, the drop-in center provides an open door for a population that has historically been difficult to reach. It is also available as a much needed short-term resting place for survivors recovered from trafficking.

In 2020 in response to the COVID-19 pandemic, Unbound Now made professional and community trainings available online on-demand and at request. As a result thousands of professionals across fields including medicine and hospitality have been trained each year on how to identify and respond appropriately to trafficking survivors. We also launched an office in Poland in response to the war in the Ukraine providing services at the borders where trafficking increased exponentially.

In 2022, Unbound Now opened The Reagan, a short term, specialized, residential placement for girls ages 12-17 who have been sexually exploited in Waco, Texas. We also launched offices in Austin, TX and Tyler, TX in 2022.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time


Unbound Now

Unlock financial insights by subscribing to our monthly plan.


Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.


The people, governance practices, and partners that make the organization tick.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.


Connect with nonprofit leaders


Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Unbound Now

Board of directors
as of 06/26/2023
SOURCE: Self-reported by organization
Board chair

Jeff Abshire

Antioch Community Church Waco

Term: 2022 -

Dillon Meek

City of Waco, Texas

Rachel Hobbs

Taylor Nonwovens

Drew Steadman

Antioch Movement

Jeff Abshire

Antioch Community Church of Waco

Susan Peters

Unbound Now

Karla Solomon

Mercy Gate Ministries

Krishna Durairaj

Amazon Web Services

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 6/26/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.


The organization's leader identifies as:

Race & ethnicity
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity


Sexual orientation


No data

Equity strategies

Last updated: 06/26/2023

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.