Ronald McDonald House Charities of New Mexico

Keeping Families Close

aka RMHC-NM   |   Albuquerque, NM   |  www.rmhc-nm.org

Mission

Ronald McDonald House Charities of New Mexico provides comfort, care and a "home-away-from-home" for families whose children are in medical treatment. The services we provide are available to any family from New Mexico and bordering states.

Ruling year info

1980

Executive Director/CEO

Miss Jessica Bidwell Wright

Main address

1011 Yale Blvd. NE

Albuquerque, NM 87106 USA

Show more contact info

EIN

85-0283204

NTEE code info

Low-Cost Temporary Housing (includes Youth Hostels) (L40)

Family Services (P40)

Health Support Services (E60)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

In New Mexico, families with a critically ill and injured children must travel to Albuquerque, where regional medical facilities offer high quality care. Ronald McDonald House Charities of New Mexico removes the physical barrier of distance by providing a “home-away-from home" for families with infants and children who are undergoing medical treatment for serious illnesses or injuries. Staying close by allows parents to better communicate with their child's medical team and improves adherence to complicated treatment plans. Albuquerque is a regional hub for specialized pediatric care and is the site of New Mexico's only level 1 Trauma Center. Thousands of children and their families travel very long distances from every corner of the state each year seeking lifesaving care that is unavailable near their homes. These families have no choice but to spend considerable time away from home while their child receives the medical care he or she desperately needs.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

New Mexico Ronald McDonald House

We provide access to critical healthcare for ill children by providing a supporting and convenient lodging program for their parents. We serve over 900 families a year. Our clients come from all over New Mexico as well as from neighboring states because the medical care their children need is unavailable in their own community. Children heal faster when their family is nearby and parents are better able to get involved in the care of their children when they are close to the hospital.

Population(s) Served
Families
Children and youth

The Family Room provides a respite area right in the hospital so families with in-patient children can grab a snack or a cup of coffee and still be within footsteps of their ill child

Population(s) Served
Families
Adults

The Ronald McDonald Family Room provides families with a calm and positive environment, just steps away from their child, where they can rest and recharge during a difficult situation. Research shows that a family presence in the hospital
helps children heal faster and cope better. Staying close-by allows parents to better communicate with their child's medical team and improves adherence to complicated treatment plans. The Ronald McDonald Family Room provides an oasis of calm
for these families who can find comfort, care and support while staying close their children.

Population(s) Served
Families
Adults

Where we work

Awards

Nonprofit of the Year for Family Services 2015

Albuquerque Business First

New Mexico Ethics in Business Award 2014

Samaritan Counseling Center

Nonprofit of the Year for Family Services 2014

Albuquerque Business First

Affiliations & memberships

Association of Fundraising Professionals - Member 2017

Combined Federal Campaign 2017

United Way Member Agency 2017

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Total number of volunteer hours contributed to the organization

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Effectively and efficiently engage volunteers in all aspects of our operations, outreach and fundraising to support the RMHC-NM. *2020 numbers impacted by COVID-19 closures

Help vulnerable children access healthcare services by providing families temporary lodging, measured by maximizing our available room nights.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

New Mexico Ronald McDonald House

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Help vulnerable children access healthcare services by providing families temporary lodging, measured by room nights at the Ronald McDonald House. *2021 numbers impacted by COVID-19 closures

Number of households who received emergency or transitional shelter services.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

New Mexico Ronald McDonald House

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Provide a caring community to support guest families and their ailing children. *2021 numbers were impacted by COVID-19 closures

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

As an organization, we focus on these key program goals:
1. Provide a comfortable, caring and safe environment for families while their ill children access healthcare.
2. Create an affordable and nurturing environment with free, nourishing meals and snacks, laundry, entertainment and technology maintaining family life and health despite harrowing circumstances. 
3. Create contemporary and supportive public spaces (kitchens, dining rooms, dens, library, indoor and outdoor play spaces) that become gathering places where families can both find and provide support to each other, realizing that they are not alone during their overwhelming and uncertain ordeals.
4. Grow programs to meet increasing client population and community needs.
5. Ensure fiduciary reliability and financial stability.
6. Govern and manage organization with transparency and integrity.

*Set appropriate short and long-term financial targets and manage to those targets to achieve the RMHC-NM vision and mission. Continue to build donor database.
* Develop a stable, highly qualified and motivated workforce that actively delivers the organization's mission. Develop leadership succession plans. Continually renew Board and improve Board effectiveness. Expand our values-based management approach.
*Build brand awareness. Increase knowledge of and build support for RMHC-NM throughout the state. Continually build the donor database and ensure volunteer support.
*Align to Global standards. Continually assess and improve the efficiency of House and Family Room operations. Expand programs, as appropriate.

Strong leadership is a critical capability of RMHC-NM. Staff and Board members of RMHC-NM are committed to ensuring the organization is progressing by partaking in a multiyear review of all processes and policies. Year after year, our primary goal is to help children gain access to the healthcare they need. With a long, stable history, we have proven our sustainability while continuing to be creative and flexible to best meet the needs of our families.

Engagement and momentum are strong themes in RMHC-NM. Families come first at RMHC-NM and there is an unwavering organizational commitment to develop strategies which enlist the community to strengthen our ability to support them. Each year we study and review our internal systems via an organization assessment tool that allows us to dive deep into our service model and agency goals. This process focuses on many aspects of our organization including policies/procedures and research on the current status of the industry.

As we reflect on our 35 years of service, we celebrate that Ronald McDonald House Charities of New Mexico (RMHC-NM) mission has remained unchanged and unduplicated since first opening: to provide comfort, care and a home away from home for families with ill children. In those three and a half decades, more than 31,000 families have arrived at the doorstep of this trusted House, all seeking our services during a difficult time. Since opening in 1982, RMHC-NM has tripled its capacity and grown to include Ronald McDonald Family Room programs at UNM Children's Hospital and Presbyterian Hospital, ensuring that parents of children in medical crisis have respite support when and where they need it most. Services provided by RMHC-NM directly impact the health and welfare of children and their families from communities across New Mexico and surrounding states.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    Families with ill children traveling to Albuquerque from 50 miles or more to receive medical treatment. 85% of this population are considered to be from low income households.

  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Ronald McDonald House Charities of New Mexico
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ronald McDonald House Charities of New Mexico

Board of directors
as of 4/19/2022
SOURCE: Self-reported by organization
Board co-chair

Noel De La Riva


Board co-chair

Diana Blanton

Astellas Pharma

Term: 2022 - 2019

Noel DeLaRiva

McDonald's

Carlos Pacheco

Office of the Second Judicial District Attorney

Gary Archuleta

National Distributing Company, Inc

Brenda Begley

Clear Channel Outdoor

Diana Blanton

Astellas Pharma US, Inc.

Brett Bronson

McDonald’s

Linda Dodd

Tim Johnsen

Presbyterian Healthcare Services

Barbara Lewis

Clifton Larson Allen Wealth Advisors

Tony Ornelas

Enterprise Bank & Trust

John Pederson

Presbyterian Healthcare Services

Angela Sanchez

Lovelace Medical Group

Revathi A-Davidson

Mike Chicarelli

University of New Mexico Hospital

Jessica Fleigle

Total Blinds & Window Tinting

Gina Urias-Sandoval

University of New Mexico Hospital

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 04/19/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/04/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.