PLATINUM2024

Albuquerque Meals on Wheels

Any Age, Any Reason

aka Meals on Wheels New Mexico   |   Albuquerque, NM   |  www.mow-nm.org

Learn how to support this organization

Mission

“Delivering healthy meals and friendship—neighbor to neighbor."

Ruling year info

1986

Chief Executive Officer

Ms. Shauna Frost

Main address

PO Box 92614

Albuquerque, NM 87199 USA

Show more contact info

Formerly known as

Meals on Wheels of Albuquerque

EIN

85-0307043

NTEE code info

Meals on Wheels (K36)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2020.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Meals on Wheels New Mexico aims to eliminate hunger and isolation across the Greater Albuquerque area and New Mexico at large. Meals on Wheels New Mexico is the only home delivered meal program in our area providing eight medically-tailored meal options. We prepare these special diets for a variety of needs, including diabetes, renal failure, heart issues, chewing and swallowing problems, etc.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Meal Delivery Program

Our Meal Delivery Program provides hand-delivered meals to community members Monday through Friday. Over 300 volunteers annually deliver meals and provide a wellness check to our clients. Our neighbors choose between eight different medically-tailored options including heart healthy, renal friendly, and textured options. We provide our services to any one of any age for any reason.

Through grants, donations, and the support of the community, we are able to provide free or subsidized meals to those living between 0-200% of the federal poverty. Our program is currently the only program of its kind in the greater Albuquerque area.

Population(s) Served

Our Long Leash on Life Pet Program provides healthy food and more to our clients’ pets. Having a pet is proven to ease depression and relieve feelings of isolation—something many of our clients struggle with daily. Help our Services include food, veterinary care, and mobile grooming. Many of our clients are home-bound, and visits from our volunteers serve as a source of contact for clients. Beyond this friendship, pets also provide companionship and joy.

Some things we are able to provide our clients' pets are:
- Pet food (generously donated by Long Leash on Life)
- Treats
- Toys
- Bedding
- Leashes
- Basic and emergency veterinary care

Population(s) Served
Adults
Economically disadvantaged people

Through our Local Harvest program, we purchase locally farmed fruits and vegetables, as well as locally produced foods, for use in our meals. The program allows us to support local farmers, our economy, and the environment while providing our clients with fresh and healthy produce.

The goal of the local food movement is to create thriving community-based food systems that will make high quality, local food available to everyone—including our homebound clients. Local Harvest is about allowing our clients to enjoy real food, grown by people in the communities we live in. It’s about developing strong, local economies. It’s about eating seasonally and allowing our clients even more opportunities to enjoy the services we provide.

Population(s) Served

Our Weekend Pantry Box program allows our clients to eat food on days we normally don’t deliver. This collaboration between Silver Horizons and Roadrunner Food Bank provides us small boxes of shelf stable, non-perishable items that are delivered to our clients once a month. These boxes include items like crackers, pudding cups, microwavable meals and more. We are grateful to Silver Horizons and Roadrunner Food Bank and thank them for their partnership.

Population(s) Served

The Albuquerque Journal provides copies of their newspaper for our neighbors enrolled in meal delivery programs five days a week. Free access to the Journal provides more connection and inspiration for our isolated and homebound neighbors.

Population(s) Served
Adults
People with disabilities
People with diseases and illnesses
Economically disadvantaged people
Adults
People with disabilities
People with diseases and illnesses
Economically disadvantaged people
Adults
People with disabilities
People with diseases and illnesses
Economically disadvantaged people
Adults
People with disabilities
People with diseases and illnesses
Economically disadvantaged people

Where we work

Awards

Non-Profit of The Year Honoree 2014

Business First

Best Places to Work 2018

Business First

Roadrunner Recognition (2nd highest) 2018

New Mexico Performance Excellence Awards

Affiliations & memberships

Meals on Wheels Association of America

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of clients reporting a decrease in depression

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with diseases and illnesses, People with disabilities

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Decrease in the percentage of low-income clients who report feeling depressed or sad after enrolling in our program.

Percentage of clients who report improved quality of life.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with diseases and illnesses, People with disabilities

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Percentage of low-income clients who report improved quality of life.

Percentage of clients who reported a decrease in doctor's visits for something other than a regular check-up.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with diseases and illnesses, People with disabilities

Related Program

Meal Delivery Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Percentage of low-income clients who report a decrease in doctor's visits after enrolling in our program.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, People with diseases and illnesses, People with disabilities

Related Program

Meal Delivery Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The average number of clients served through our local Meal Delivery program on each month.

Number of meals delivered

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, People with disabilities, Low-income people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

How many meals were delivered to hungry neighbors during the year.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. To reduce or eliminate hunger in the senior, aging, and home-bound population within the Albuquerque Metro Area and in New Mexico at large.

2. To be a resource for our clients to find additional services related to their needs and help keep them in their homes longer.

3. To incorporate local produce and produced goods in our meals and support our local economy.

1. Educate providers and points of contact (rehab centers, discharge nurses, associations, caregivers, nurses, workman's comp, nutritionists, Orthopedics).
2. Work with health plans to access senior care plans.
3. Directly advertise our services to those who need them.
4. Attend health fairs and Senior assistance fairs.

We have over 300 annual volunteers who offer their time and services to not only cook, package, and deliver meals, but also serve on committees, chair events, assist in marketing efforts, and serve as ambassadors for our program.

Results from our 2022 client surveys include:
- 47% decrease in the number of times a low-income respondent has fallen in their home
- 42% decrease in the number of low-income respondents who reported battling depression in the past 3 months
- 33% decrease in the number of times a low-income respondent had to visit the doctor for something other than a routine appointment
- 12% decrease in the number of times a low-income respondent had to choose between paying for food or paying for bills and medicine
- 92% of clients say that Meals on Wheels has improved their overall quality of life
- 82% of clients say that Meals on Wheels gives them more independence
- 89% of clients say that Meals on Wheels enables them to continue living at home
- 79% of clients say that Meals on Wheels makes them feel less isolated

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time

Financials

Albuquerque Meals on Wheels
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Albuquerque Meals on Wheels

Board of directors
as of 01/29/2024
SOURCE: Self-reported by organization
Board chair

Mr. David Nater

Nater Groups LLC

Term: 2021 - 2024

Idalia Lechuga-Tena

Van Billops

Lisa Droelle

David Nater

Tyler Brooks

Linda Atencio

Will Belleto

Bryan Costilla

Janis Fensterer

Carmen Good

Kathy Komoll

Carol Wight

Bill Tallman

Susan Slates

Kate Weaver Patterson

John Landis

Jeffrey Mermilliod

Jeff Gittleman

Jean Block

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 1/29/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

Equity strategies

Last updated: 02/03/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data by demographics, including race, in every policy and program measured.
Policies and processes
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.