Agriculture, Food, Nutrition

Albuquerque Meals on Wheels

Any Age, Any Reason

aka Meals on Wheels of Albuquerque   |   Albuquerque, NM   |  www.mow-nm.org

Mission

“Nourishing bodies and spirits with balanced meals and friendship."

Ruling year info

1986

Executive Director

Ms. Shauna Frost

Main address

PO Box 92614

Albuquerque, NM 87199 USA

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EIN

85-0307043

Cause area (NTEE code) info

Meals on Wheels (K36)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Meals on Wheels of Albuquerque aims to eliminate hunger and isolation among the homebound, sick, and disabled within the Greater Albuquerque area. Meals on Wheels of Albuquerque is the only home delivered meal program in our area preparing special diets. We prepare these special diets for a variety of needs, including diabetes, renal failure, heart issues, chewing and swallowing problems, etc. We do not rely on federal or state funding.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Low Income Food and Enrichment (LIFE) Program

Through grants, donations, and the support of the community, we have established the Low Income Medical Meal Program for those meeting the federal government’s defined poverty level of $900/month or less and require a special medical diet due to health issues. Our program is currently the only program of its kind in the greater Albuquerque area.

We provide our services to any one of any age, there are no restrictions on age or disability.

Population(s) Served
Economically disadvantaged, low-income, and poor people
Adults

Where we work

Awards

Non-Profit of The Year Honoree 2014

Business First

Best Places to Work 2018

Business First

Roadrunner Recognition (2nd highest) 2018

New Mexico Performance Excellence Awards

Affiliations & memberships

Meals on Wheels Association of America

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percentage of clients reporting a decrease in depression

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged, low-income, and poor people,People with diseases and illnesses,People with disabilities

Related Program

Low Income Food and Enrichment (LIFE) Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Decrease in the percentage of clients who report feeling depressed or sad after enrolling in our program.

Percentage of clients who report improved quality of life.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged, low-income, and poor people,People with diseases and illnesses,People with disabilities

Related Program

Low Income Food and Enrichment (LIFE) Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Percentage of Low Income clients who report Meals on Wheels enables them to eat healthy meals.

Number of customers reporting satisfaction with program

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged, low-income, and poor people,People with diseases and illnesses,People with disabilities

Related Program

Low Income Food and Enrichment (LIFE) Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Percentage of Low Income clients who report satisfaction with Meals on Wheels and our Low Income program.

Percentage of clients who reported a decrease in doctor's visits for something other than a regular check-up.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged, low-income, and poor people,People with diseases and illnesses,People with disabilities

Related Program

Low Income Food and Enrichment (LIFE) Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Percentage of Low Income clients who report a decrease in doctor's visits after enrolling in our program.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged, low-income, and poor people,People with diseases and illnesses,People with disabilities

Related Program

Low Income Food and Enrichment (LIFE) Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

The average number of clients served through our Low Income program on each month.

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

1. To reduce or eliminate hunger in the senior, aging and homebound population within the Albuquerque Metro Area.<br/><br/>2. To be a resource for our clients to find additional services related to their needs to help keep them in their homes longer and provide more independence.

1. Educate providers and points of contact (rehab centers, discharge nurses, associations, caregivers, nurses, workman's comp, nutritionists, Orthopedics).<br/>2. Work with health plans to access senior care plans.<br/>3. Directly advertise our services to those who need them.<br/>4. Attend health fairs and Senior assistance fairs.

We have an army of 400 caring volunteers who offer their time and services to not only cook, package and deliver meals, but also serve on committees, chair events, assist in marketing efforts and serve as ambassadors for our program.<br/><br/>Meals on Wheels of Albuquerque is the only home delivered meal program in our area preparing special diets. We prepare these special diets for a variety of needs, including diabetes, renal failure, heart issues, chewing and swallowing problems, etc. We receive no federal or state funding.

In early 2014 we started conducting a pre intake survey with our LIFE clients. This survey is designed to measure responses to various quality of life questions in order to compare those answers to answers on the yearly client survey. The comparison of these answers allows us to better judge the effect of being enrolled on our program has on a client's quality of life.<br/><br/>Other than a regular check up or follow up, how many times in the last 6 months did you go to the doctor?<br/>• 6.3% decrease in the number of times a respondent had to visit the doctor for something other than a routine appointment.<br/><br/>In the past 6 months, how many times did you skip a meal because you were short on food?<br/>• 20.8% decrease in the number of times a respondent had to skip a meal.<br/><br/>In the past 6 months, how many times did you have to choose between paying a bill and buying food?<br/>• 13.2% decrease in the number of times a respondent had to choose between paying for food or paying for bills and medicine.<br/><br/>Do you often feel very depressed or sad?<br/>• 27.2% decrease in the number of respondents who reported battling depression in the past 6 months.<br/><br/>Do you feel you are eating healthy meals?<br/>• 63.4% increase in the number of respondents who feel they are eating healthy meals.

Does Meals on Wheels enable you to eat healthy meals?<br/>• YES………………………………………………………….……………….…. (Total) 99.16%<br/><br/>Does Meals on Wheels enable you to achieve or maintain a healthy weight?<br/>• YES…………………………………………………………………………....…. (Total) 97.06%<br/><br/>Does Meals on Wheels enable you to improve your health?<br/>• YES…………………………………………………………………………....…. (Total) 94.06%<br/><br/>Does Meals on Wheels enable you to feel better?<br/>• YES…………………………………………………………………………....…. (Total) 94.95%<br/><br/>Does Meals on Wheels enable you to continue to live at home?<br/>• YES…………………………………………………………………………....…. (Total) 98.02%<br/><br/>Does Meals on Wheels allow you to feel less isolated?<br/>• YES…………………………………………………………………………....…. (Total) 89.36%<br/><br/>Does Meals on Wheels enable you stay more active despite a disability or mobility issues?<br/>• YES…………………………………………………………………………....…. (Total) 90.22%

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is the organization collecting feedback?

    We regularly collect feedback through: electronic surveys (by email, tablet, etc.), paper surveys, focus groups or interviews (by phone or in person), community meetings/town halls, suggestion box/email.

  • How is the organization using feedback?

    We use feedback to: to identify and remedy poor client service experiences, to identify bright spots and enhance positive service experiences, to make fundamental changes to our programs and/or operations, to inform the development of new programs/projects, to identify where we are less inclusive or equitable across demographic groups, to strengthen relationships with the people we serve.

  • With whom is the organization sharing feedback?

    We share feedback with: the people we serve, our staff, our board, our funders, our community partners.

  • What challenges does the organization face when collecting feedback?

    It is difficult to: it is difficult to get the people we serve to respond to requests for feedback, staff find it hard to prioritize feedback collection and review due to lack of time.

  • What significant change resulted from feedback

    After receiving feedback from some clients about not wanting milk with their meals, we figured out a way to offer the removal of milk from their meal service. We also have added an additional meal type that is not medically restricted for those who do not have an underlying chronic condition, but instead are homebound and cannot cook for themselves.

Financials

Albuquerque Meals on Wheels
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Albuquerque Meals on Wheels

Board of directors
as of 4/6/2020
SOURCE: Self-reported by organization
Board chair

Mr. Elizabeth Skerry

Scott Davis

Elizabeth Skerry

Nancy LaForest

Paul Miskimin

Linda Weber-Scott

Michael Armijo

Jeffrey Cangialosi

Judie Jones

Idalia Lechuga-Tena

Cecillia Rivas

Erica Roesch

Lisa Smith

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Keywords

meals, homebound, elderly, convalescing, disabled, social contact