CAREER GUIDANCE INSTITUTE

Who are the people you serve with your mission?

ABQ Reads is a partnership with Albuquerque Public Schools' Title I department that trains over 300 community volunteers to be one-on-one literacy tutors for all Kindergarten and 1st graders at the three highest poverty elementary schools in Albuquerque. We serve 242 Kinder-grade students. We survey opinions from classroom teachers, APS Title I department instruction specialists, school level ABQ Reads site coordinators, tutor volunteers and parents of students participating in the ABQ Reads. Feedback is used to improve delivery of tutor volunteer lessons and to improve student literacy achievement .

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person),

How is your organization using feedback from the people you serve?

To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Parents are now invited to attend quarterly awards ceremonies at the school for their child participating in ABQ Reads. Parents are shown the lessons their students take, they meet their student's tutor volunteer, and are given suggestions to help out at home in improving their child's literacy level.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,