PLATINUM2024

Heartfelt Help Foundation

Making Housing Happen for Northern California Heart Transplant Recipients

aka Heartfelt Help Foundation   |   Petaluma, CA   |  https://www.heartfelthelpfoundation.com/

Mission

The mission of Heartfelt Help Foundation is to help financially-challenged heart transplant recipients in Northern California pay medically-required transplant-related expenses which are not covered by their insurance. HHF will perform this mission for the purpose of helping to ensure equal quality in and equal access to healthcare for people despite their financial limitations. HHF will accomplish its mission by helping heart recipients find and pay for post-discharge temporary recovery housing near their hospital which facilitates reliable and timely healing. HHF also will mentor heart transplant patients through the stresses of their situation to help them maximize the gift of life they received, and will educate the public about organ donation and transplant.

Notes from the nonprofit

Heartfelt Help Foundation helps real people who need real help real soon. We and they appreciate every contribution and other act of support that you're able to give. We help people who simultaneously suffer heart failure and financial despair to have equal quality in their medically-required temporary recovery housing and equal access to follow-up medical care as people of larger means. Equity and Access are what we provide for people beginning their second chance at life. With your support, we help return people home as strong as they can be after receiving the gift of life, a life-saving heart transplant. We at Heartfelt Help Foundation understand these needs and desires because we ourselves suffered the same, received the gift of life in 2018, and pledged our second chance at life to helping those who follow. Would you share some of your own blessings to help these people in need?

Ruling year info

2020

Founder and Executive Director

Denise Redeker

Main address

625 Tulare Street

Petaluma, CA 94954 USA

Show more contact info

EIN

85-0941720

NTEE code info

Fund Raising and/or Fund Distribution (W12)

IRS filing requirement

This organization is required to file an IRS Form 990-N.

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Heartfelt Help Foundation addresses the problems of Equity in and Access to healthcare that greatly challenge people who simultaneously suffer heart failure and financial distress. Insurance does not always cover every expense that doctors require, including a core component of heart transplant recovery: near-hospital housing until stable enough to return home. To facilitate recovery, the housing should be clean, safe, private, individualized, and near the hospital for follow up care and emergencies. The duration is a month to a year, and appropriate lodging near the San Francisco Bay Area hospitals is expensive. Some people simply cannot afford it on their own. HHF helps financially in-need people find and pay for lodging of the same quality and in the same location as people of larger means, lodging that facilitates recovery despite their personal financial limitations. The outcome is that people return home as Transplant Thrivers not mere survivors.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Heartfelt Help Foundation Post-Transplant Recovery Housing

HHF helps financially in-need Northern California heart transplant recipients pay transplant-related expenses that are medically required, not covered by their insurance, and they cannot afford. We focus on the expense of required post-transplant near-hospital temporary recovery housing because lodging is expensive near the San Francisco Bay area hospitals and initial recovery usually is a month and can be several months until stable enough to return home. The outcome is Equity and Access: HHF ensures that people have the same quality lodging as people with larger means, suites that are clean, safe, and individualized to facilitate reliable and timely healing, and HHF positions recovering patients to have close, quick, easy access to follow-up and emergency healthcare they need. With HHF support, people return home as strong physically, financially, and emotionally as they possibly can be because their recovery was not inhibited by their personal financial limits.

Population(s) Served
People with diseases and illnesses
People with disabilities
Economically disadvantaged people
Families
Non-adult children

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of housing units financed

This metric is no longer tracked.
Totals By Year
Related Program

Heartfelt Help Foundation Post-Transplant Recovery Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

These are the numbers of heart transplant patients that HHF supported in each calendar year. Their average recovery period was 44 days, totaling over 1,100 days since HHF's inception in 2020.

Dollar amount of housing units financed

This metric is no longer tracked.
Totals By Year
Population(s) Served

People with disabilities, People with diseases and illnesses, Economically disadvantaged people

Related Program

Heartfelt Help Foundation Post-Transplant Recovery Housing

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Heartfelt Help Foundations goals are Equity and Access: to ensure that financially-challenged heart transplant recipients have medically-required post-transplant recovery lodging of the same quality and in the same location as people with larger means, lodging that facilitates reliable and timely recovery and places them near the hospital for easy, quick access for follow up care and emergencies. We also mentor transplant patients from first-hand experience to help them make the best of the life changes that come along with being a transplant recipient. HHF aims to help people with personal financial limitations recover into Transplant Thrivers who are as strong physically, financially, and emotionally as they possibly can be despite their personal financial limitations.

The goals of Heartfelt Help Foundation are costly to achieve because the patients we support must recover in expensive areas near the San Francisco Bay Area hospitals. During our first 3.5 years, our outlays averaged about $5,800 per person. Within that period, the second-half average was about $7,000 per person. We foresee the average outlay will increase further as transplant team social workers refer to us patients, especially children, with more complicated recoveries which require longer housing durations.

The strategies of HHF focus on expanding and elevating fundraising, outreach, public education, and vigilant expense control. As HHF grows and further matures from its inception in 2020, it becomes more eligible and more competitive for new, different, and larger sources of funding including grants, awards, corporate and association giving, sponsorships, strategic partnerships, and donations from foundations and high net worth individuals who seek to fill a little known but clear gap between medical requirements and personal financial distress. Grants and similar large dollar funding are our priority in 2024. To help introduce ourselves to potential donors and describe the problems we solve, the people we help, and the funding we need, we crafted prospectus documents in long and short formats.

To avoid distraction and dilution, we will remain focused on heart transplant patients and those whose surgeries were in Northern California. The prospectus describes visions beyond our current scope.

Our genesis was funded by local neighborhood individuals donating in small amounts. Their generosity confirmed from the very start that when people learn about the collision of transplant patients financial distress and their uninsured medical requirements, the situations resonate with them to support people in need. Heart failure afflicts people in all walks of life, not only those with sufficient personal means to pay the uninsured components. An important strategy for goal attainment is to continue to, and improve in, telling the personal stories of people we help. To that end, we continue to add testimonial videos to our YouTube channel and we regularly provide background and updates in our newsletters.

HHF will continue to nurture win-win relationships with the transplant team social workers who confirm patients' financial needs and refer those with the largest challenges. Contributors appreciate that HHF obtains independent validation of patient need before spending their donations. HHF will continue to foster charitable relationships with management of near-hospital hotels who play important roles in our ability to place patients in clean, safe, private, and individualized lodging and reduce their prices to us knowing that the charges will be paid from donated funds not corporate expense account largesse.

HHF will continue to be staffed in all positions from top to bottom only by volunteers.


Heartfelt Help Foundation is capable of accomplishing its goals because supporters recognize the fundamental need to help financially-challenged patients especially when they are at their weakest, HHFs mission and method to help them are clear, its team is passionate, experienced, capable, and cost-effective, its business practices please contributors, and its efforts have generated significant momentum. HHF's Founder and Executive Director Denise Redeker herself is a heart transplant recipient (2018 at Stanford University Hospital in Palo Alto, CA with preparatory, recovery, and follow-up care by Kaiser Permanente in Santa Clara, CA). She speaks from first-hand experience about her own medical and financial challenges, and mentors peers with compassion that only an insider can. Denise's husband Jim, HHFs Director of Finance and Corporate Secretary, is a retired financial crimes investigator, and experienced in the entire transplant journey having been by her side every day. They are experienced, credible, convincing and realistic story tellers, writers, and public presenters to enlighten prospective funding sources. They organize and implement the mission thoughtfully and strategically, evidenced by independent verification of patient need and focus on housing costs, instead of all possible expenses, so that contributors can be comfortable about how their donations will be used. They have surrounded themselves with other volunteer experts in business strategy, cardiology, media, and fundraising activities.

In late-2019, HHF's Founder Denise Redeker unintentionally overheard conversation about a Northern California heart transplant candidate who was facing his hospital's pre-surgery financial qualification and had insufficient resources to personally pay for what his doctors would require but his insurance didn't cover. From her own transplant experience, she knew he had a large looming expense: temporary recovery housing near the hospital until stable enough to return home. This would span a month to a year and be in the high-cost San Francisco Bay area. His medical team suggested he begin fundraising, even though he was disabled, widowed, had young children, and little to no family support. That triggered Denise to host a fundraiser for him in her home's backyard. That day she raised $12,000 and the generosity of her friends and neighbors confirmed that lots of people want to support those who are simultaneously in medical and financial distress. Transplant-related housing can be one of the largest expenses which people must pay personally. That day, Denise decided to "make housing happen" for Northern California transplant patients in financial distress. This was the genesis of Heartfelt Help Foundation.

In mid-2020, Denise formalized HHF as a 501c3 nonprofit public charity for the purpose of raising funds and helping financially-challenged heart transplant patients pay medically-required expenses that insurance doesn't cover. At present, HHF focuses on recovery lodging because its a large and immediate cost after the surgery thats often unattainable for people of modest means yet is a core component of recovery. Clean, safe, private, individualized lodging facilitates recovery when patients are severely immune suppressed, fragile, weak, and traumatized.

Thanks to the hard work of fundraising, the generosity of contributors, and the reduced rates from housing providers, HHF has thus far been able to say yes to every qualified request for support. At year end 2023, HHF had supported 24 people for a total of $138,000, averaging about $5,800. Moreover, HHF has earned the respect of Northern California transplant team social workers who now consider HHF as a valuable partner for supporting their patients. And Denise herself has earned their respect as a peer mentor for educational and emotional support to heart recipients.

HHF implemented uniquely effective business practices that please contributors who seek to support an efficient charity that spends little on overhead and vastly to benefit patients in need. Everyone at HHF volunteers and we carefully control our few and small expenses for administration and fundraising. In addition, contributors are pleased that patient need is validated independently through HHF's single referral channel of the transplant teams, instead of public applications, and the teams' social workers who know patients' private details confirm the need.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Heartfelt Help Foundation
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Operations

The people, governance practices, and partners that make the organization tick.

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Heartfelt Help Foundation

Board of directors
as of 04/11/2024
SOURCE: Self-reported by organization
Board chair

Denise Redeker

Heartfelt Help Foundation

Jim Redeker

Denise Redeker

Amanda Schmier

Organizational demographics

SOURCE: Self-reported; last updated 2/1/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person with a disability

Race & ethnicity

No data

Gender identity

No data

Transgender Identity

No data

Sexual orientation

No data

Disability

No data

We do not display disability information for organizations with fewer than 15 staff.