The Clayton Crescent Inc

Who are the people you serve with your mission?

We focus more on reporting from the voters’ and citizens’ level upward, rather than focusing exclusively on amplifying policy and politics from the top down. We also pay attention to issues of broad local interest, such as community policing, the impacts of development on local communities, and the complexities of redefining the South in the 21st century. We cover communities that have received short shrift from legacy media, particularly underserved areas like Rex, Conley, Ellenwood, Lake City, Morrow, Riverdale, Jonesboro, Forest Park, Lovejoy, and Hampton. We curate transparency links and legal documents with a local emphasis and offer community workshops. We also support Clayton County youth representation in programs like VOX Atlanta, which pairs students and professional journalists.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Community meetings/Town halls, Suggestion box/email, Social media conversations,

How is your organization using feedback from the people you serve?

To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

After our Citizens' Sunshine Workshop, attendees requested more programs to connect citizens with government watchdog training. We are developing those programs for both distance and in-person learning experiences.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board,

How has asking for feedback from the people you serve changed your relationship?

We are expanding and diversifying our board to better reflect the community we serve.

Which of the following feedback practices does your organization routinely carry out?

We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, We don’t have the right technology to collect and aggregate feedback efficiently, It is difficult to find the ongoing funding to support feedback collection, Staff find it hard to prioritize feedback collection and review due to lack of time, primarily anecdotal,