PLATINUM2024

Pawster Nashville

Keep People and Pets Together

Nashville, TN   |  https://www.pawsternashville.org

Mission

Pawster Nashville's mission is to support people during times of crisis by providing compassionate, temporary care for their pets. When pet owners experience a temporary crisis (loss of housing, domestic violence, hospitalization, addiction, etc.), Pawster Nashville places their cat or dog in a loving foster home until the owner is back on their feet and ready to be reunited. This keeps pets out of shelters, and it keeps families together.

Ruling year info

2020

Executive Director

Gabe Horton

Main address

239 White Bridge Pike, Unit 13

Nashville, TN 37209 USA

Show more contact info

EIN

85-1662354

NTEE code info

Animal Protection and Welfare (includes Humane Societies and SPCAs) (D20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2022, 2021 and 2021.
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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Pawster Nashville's mission is to support people during times of crisis by providing compassionate, temporary care for their pets. Shelters and rescues are overflowing with homeless cats and dogs. But how did they become homeless in the first place? Many pets in shelters came from loving homes who felt they had no other choice but to surrender their beloved pet. Temporary crises, like hospitalization, loss of housing, domestic violence, addiction treatment, and others, leave pet owners with few options to care for their pets. Many do not have family or friends who can take their animals for weeks or months at a time. Most cannot afford to pay for boarding or pet-sitting. What can a pet owner do in this sort of crisis? Pawster gives pet owners in crisis another option: Crisis Foster Care. We place their dog or cat in a loving foster home until the owner is back on their feet and ready to be reunited.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Crisis Foster Program

When a pet owner is in crisis, Pawster Nashville places their dog or cat in a foster home until the owner is back on their feet and ready to be reunited. This keeps the pet out of a shelter, and it keeps the family together.

We partner with the local animal control shelter as well as nonprofit organizations for client referrals. We partner with community clinics and the animal control shelter to provide veterinary services, including vaccinations, microchipping and spay/neuter surgeries. All pets accepted into the crisis foster program will be vaccinated, microchipped and spayed/neutered, if not already.

We match each animal with a trained and loving foster home that best fits each pet. When the foster period is over, each pet receives a complimentary grooming session before being returned to their owner.

Population(s) Served
People with diseases and illnesses
Substance abusers
Economically disadvantaged people
Incarcerated people
Victims and oppressed people

Beginning in 2022, Pawster's board of directors decided to provide direct funding to pet owners of current fosters in order to help them find pet-friendly housing more quickly. These fees include rental pet deposits and fees for Emotional Support Animal letters. For many pet owners, these fees associated with moving into new housing are the last hurdle left before they can reunite with their pets.

Population(s) Served
Economically disadvantaged people
Victims and oppressed people
Incarcerated people
Substance abusers
People with diseases and illnesses

Where we work

Affiliations & memberships

Safe Coalition 2023

Human Animal Support Services 2023

Best Friends Network Partner 2023

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of animals vaccinated

This metric is no longer tracked.
Totals By Year
Population(s) Served

Economically disadvantaged people, Unemployed people, Veterans, People with diseases and illnesses, Substance abusers

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of animals spayed and neutered

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of animals returned to their owner

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Foster Program

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Number of volunteers

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Foster Program

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Includes Pawster Fosters, Pet Chauffeurs, Event Table Ambassadors, and other miscellaneous volunteers

Average number of dollars received per donor

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Foster Program

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Individual donors only - Excludes grants and corporate donations

Number of new donors

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of donations made by board members

This metric is no longer tracked.
Totals By Year
Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Number of organizational partners

This metric is no longer tracked.
Totals By Year
Type of Metric

Context - describing the issue we work on

Direction of Success

Increasing

Number of animals fostered

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Foster Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Days of foster care provided

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Foster Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Average number of days of foster care per animal

This metric is no longer tracked.
Totals By Year
Related Program

Crisis Foster Program

Type of Metric

Output - describing our activities and reach

Direction of Success

Decreasing

Context Notes

While the length of a foster stay is only partially within Pawster's control, we know that the sooner we can reunite pets with their owners, the more animals we can help.

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Every pet fostered and reunited with their owner through Pawster Nashville is a pet who does not become homeless. By keeping pets and their people together, we can help end pet homelessness altogether.

Pawster Nashvilles short-term goals (by year-end 2024) include:

1. Provide Crisis Foster Care for 150 pets while their families are in crisis by year-end 2024

2. Increase the number of active foster homes to 175 by year-end 2024.

3. Establish processes for tracking and reporting key performance/impact indicators by June 1, 2024

4. Raise $150,000 budget by year-end through diversified revenue sources determined by Fundraising Committee

Our strategies are best described in our original sustainability plan:

In brief, Pawster will focus on 5 key areas to ensure the organization can continue expanding services in Middle Tennessee to keep pets and people together through crisis:

1) Develop partnerships with Human Services Organizations to demonstrate the Proof of Concept: Crisis foster care for pets helps solve the owners problem(s) more efficiently, long-term.

2) Enhance Volunteer Recruitment and Retention through increased volunteer roles, volunteer recruitment partner organizations, marketing campaigns and volunteer surveys.

3) Cultivate multi-level individual donor engagement, including transitioning to new donor management software and developing a comprehensive fundraising plan.

4) Measure impact of services through data collection, community asset mapping, increased data collection through software, and other measures.

5) Diversity, Equity and Inclusion: Pawster cannot serve all communities in Nashville if the organization is not representative of all communities in Nashville, from the board of directors to staff, volunteers, donors, and partner organizations. Pawster will hire a paid DEI consultant to advise on immediate and long-term next steps.

Pawster raised $140,000 in 2023, recruiting 108 volunteers who actively fostered at least one pet, in addition to 50 volunteers who helped transport pets, work at event tables, and other tasks as needed.

With a board of 9 members from diverse backgrounds, we stand ready to continue building our capacity to serve more people and pets in Middle Tennessee.

Pawster has fostered over 170 dogs and cats since launching in 2020, reuniting 90% with their owners.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback, The people we serve tell us they find data collection burdensome

Financials

Pawster Nashville
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Pawster Nashville

Board of directors
as of 03/28/2024
SOURCE: Self-reported by organization
Board chair

PJ Cowan

Musicians on Call

Term: 2023 - 2026

Ellen Adams

Educator (Retired)

Nathan Yates

OneOncology

PJ Cowan

Musicians On Call

Gabe Horton

Pawster Nashville

Chelsey Hedglin

Ascension St. Thomas

Trice Gibbons

The Christian Century

Taryn Hibbitt

Bridgestone Americas

Heidi Holman

Truveta

Michael McGarvey

Miriam's Promise

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable

Organizational demographics

SOURCE: Self-reported; last updated 1/8/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/28/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.