Fighting Cancer Today

Who are the people you serve with your mission?

Fighting Cancer Today serves adults and children who are battling cancer and actively receiving cancer treatment.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

To further address the emotional needs of adults and children battling cancer, our team expanded our Comfort Kit program to include Comfort Carriers with the sole purpose of ensuring adults and children battling cancer are equipped during every appointment with essential support items to navigate each stage of their cancer journey allowing them to be comforted and provide comfort to others battling cancer. This program was developed utilizing the feedback received from families served. They played an instrumental role in addressing the emotional needs of adults and children who are actively receiving cancer treatment.

With whom is the organization sharing feedback?

The people we serve, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

Asking for feedback ensures that we are genuinely accomplishing our mission and delivering life-changing results that address the disparities seen in the lives of adults and children battling cancer. Fighting Cancer Today is comprised of cancer survivors, caregivers, and supporters, many of who have been recipients of our services and want to go on to help others who too are fighting cancer. Their personal experiences are welcomed and are an asset to our organization. With their feedback, we can better serve others.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback,