Hebrew Free Loan of San Diego

Who are the people you serve with your mission?

Hebrew Free Loan of San Diego provides a variety of interest-free loan programs to assist Jewish individuals in San Diego county overcome financial challenges and pursue life dreams. We offer those in need a hand up, not a hand out.

How is your organization collecting feedback from the people you serve?

Focus groups or interviews (by phone or in person), email requesting comments on process,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To make fundamental changes to our programs and/or operations,

What significant change resulted from feedback?

HFLSD offers education loans in yearly disbursements, with a maximum term of 4 years at $5,000 per year. Each year a promissory note is issued for that disbursement. In our second year of business, we quickly realized that the HFLSD Loan and Collection Manual stated that each disbursement would carry an additional payment, but as we started issuing those disbursements it was identified that these higher payments were burdensome to our loan recipients. HFLSD responded by re-creating the loan payment schedule for all students, with a maximum repayment that remains in place while the student is in school and for 3 months following graduation.

With whom is the organization sharing feedback?

Our staff, Our board,

How has asking for feedback from the people you serve changed your relationship?

HFLSD has learned that loan recipients that apply for recently unemployed loans would like to work with a resume writer. We created a partnership with a resume building organization to work with this loan recipients.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,