Mountain View Health Services
Comprehensive, affordable health care for those in need.
Mission
To serve the community by providing comprehensive, affordable health care services to those in need. Guiding Principles: Compassion, Service and Excellence.
Notes from the nonprofit
Please see our website at www.mtvhs.org for further information on our organization. Thank-you.
Ruling year
2021
Medical Director
Jonathan Van Ravenswaay MD
Executive Director
Gregg Higgins
Main address
3521 Mountain View Dr
Anchorage, AK 99508 USA
EIN
85-2391237
NTEE code
Ambulatory Health Center, Community Clinic (E32)
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Communication
Programs and results
What we aim to solve
Before we started Mountain View Urgent Care, there was no outpatient health clinic in the low-income neighborhood of Mountain View, a diverse population of about 8,000 people. Alaska Regional Hospital Emergency room reported roughly 5,000 ER visits from Mountain View neighborhood residents in 2015 and reported that about half of those were for health concerns a primary care doctor could treat. Behavioral Health needs are rising in Mountain View. Anxiety and depression have seen the biggest rise in incidence. When we started Mountain View Health Services, there were no outpatient behavioral health clinics in the neighborhood.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Mountain View Urgent Care
MVUC offers excellent, walk-in care for the whole family. With extended hours, our patients can be seen at their convenience. Common reasons to be seen include injuries, cough, and fever but we also offer physicals, one-stop STD testing and treatment, Offering Vivitrol injections for those in recovery from opioid and alcohol dependency, Nexplanon implantable birth control, and Depot-Provera injectable birth control.
We offer sliding scale fees for our patients. Financial hardship payment plans are also available. We believe that Alaskans should see their doctor more often and not less. For this reason, we want to do our part to make health care more affordable.
Primary Care
We offer primary care to the community with regular and same day appointments.
Behavioral Health
We offer mental health counseling with regular and same-day appointments.
Where we work
External reviews
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of patient visits
This metric is no longer tracked.Totals By Year
Population(s) Served
Age groups, Ethnic and racial groups, Social and economic status
Related Program
Mountain View Urgent Care
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
To meet the health care needs of the community of Mountain View.
What are the organization's key strategies for making this happen?
To create a permanent comprehensive and innovative health center that will, within 5 years, offer robust, full-service outpatient health care services including: primary care, urgent care, immediate-access behavioral health services and counseling, psychiatry, diabetes specialty care, general cardiology services, and orthopedic clinic.
What are the organization's capabilities for doing this?
We are currently building capacity to expand services in primary care and behavioral health. We are developing a combination model of care offering both immediate and scheduled care through a combination primary care/urgent care clinic with integrated behavioral health clinicians.
We have a strong professional staff of three MDs, one PA, and one LPC that is highly experienced. We have a diverse support staff team.
We have a nicely built-out clinic space with room for expansion.
What have they accomplished so far and what's next?
We have increased patient visits by over 100% in the last 2 years. We have hired two medical doctors, one PA, and one licensed professional counselor.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
Patients who visit the health services center are primarily residents of Mountain View. 8,000 residents live within the 1.5 square miles of Mountain View proper and within 1 mile of the center. With over 5,000 residents per square mile, Mountain View is one of the most densely populated neighborhoods in Anchorage. It has been known for its working-class population and recently for immigrants from countries spanning the globe. The Mountain View Census Tract is a designated Medically Underserved Area (MUA) and a Health Professional Shortage Area (HSPA) for Primary Care, Mental Health, and Dental Health. The Mountain View census tract is the most diverse neighborhood in the United States, based on research by the University of Alaska Anchorage using 2010 Census data.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To understand people's needs and how we can help them achieve their goals
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What significant change resulted from feedback?
This year we installed a new phone system, online registration system, and started online portal use for improved communication.
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Which of the following feedback practices does your organization routinely carry out?
We aim to collect feedback from as many people we serve as possible, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Mountain View Health Services
Board of directorsas of 02/11/2023
Brant Smith
Heather Smith
Jan Ilutsik
Jim Posey
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Not applicable -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Not applicable -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Not applicable -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
No data
The organization's co-leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data
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- Letter of Determination
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- Contractor and/or Paid Preparer data for 2021
- Board of Directors data for 2023
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