New Neighbors Partnership Association
Connecting Refugees to Their New Communities
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
New Neighbors Clothing Partnership
The Clothing Partnership Program matches newly-arrived refugee families with local NYC families who have slightly older kids and can pass on hand-me-down clothing donations. The need for community support derives from the fact that most refugees only receive 90 days of assistance from a resettlement agency when they arrive, after which they often struggle; asylees and asylum seekers receive no formal assistance in their resettlement. By matching newly-arrived families with local families, we create connections for ongoing support and the streamline donation process by eliminate the need for clothing drives (clothes go directly from families who have them to families who need them). As another benefit, the program helps counteract fabric waste, since, currently, over 50% of clothing ends up in a dump within a year of purchase, whereas the clothing passed down in our program goes on to have multiple re-uses in some of the neediest communities in the city.
Where we work
Affiliations & memberships
Hello Neighbor Network 2022
External reviews

Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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Who are the people you serve with your mission?
We serve refugee and asylum-seekers resettling in New York City. Our new neighbors come from all over the world: they’re journalists from Tajikistan and Nepal who were persecuted by their government, survivors of human trafficking from Honduras and El Salvador, and translators who assisted U.S. troops in Afghanistan and were forced to flee when discovered by the Taliban. Refugees generally receive three months of assistance from a resettlement agency, after which they often struggle. Many Afghan evacuees are coming to the U.S. as Humanitarian Parolees, making them ineligible for most benefits. For those families, as well as asylum seekers still in the process of applying for work permits, our program is often the only form of support they have.
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How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Case management notes, Suggestion box/email,
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
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What significant change resulted from feedback?
We recently received feedback from refugee families that they enjoy and appreciate the notes that partner families send them inside the clothing packages, so we added a new section of our website to share guidelines and encouragement for partner families writing these letters. We shared this with participating parents through our social media channels and newsletter and saw an immediate increase in the number of letters included in clothing packages.
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With whom is the organization sharing feedback?
The people we serve, Our staff, Our board, Our funders, Our community partners,
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How has asking for feedback from the people you serve changed your relationship?
Feedback from the families we serve has helped us tailor our services to better meed their needs (such as expanding to include donations of books, diapers, and baby supplies in our program) and give them access to more resources (we've developed more relationships with partner NGOs that can help fill the needs clients tell us about).
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive,
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, It is difficult to find the ongoing funding to support feedback collection,
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
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- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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New Neighbors Partnership Association
Board of directorsas of 09/27/2022
Naomi Hachen
Adriel Koschitzky
Jenessa Abrams
Joelle Fenton
Emani Fenton
Ariella Barel
Serena Covkin
Holly Schechter
Emily Moore
Maya Elcheikh
Elizette Lakouetene
Wenjing Dai
Daphne Andreades
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Not applicable
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 09/27/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.