Human Services

Goodwill Industries of Central and Northern Arizona

aka Goodwill of Central and Northern Arizona   |   Phoenix, AZ   |  http://www.goodwillaz.org

Mission

"Empowering individuals, strengthening families, and building stronger communities."

Ruling year info

1948

President and Chief Executive Officer

Tim O'Neal

Executive Vice President and Chief Operating Officer

Jackie Halleen

Main address

2626 W. Beryl Ave.

Phoenix, AZ 85021 USA

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EIN

86-0104415

Cause area (NTEE code) info

Human Service Organizations (P20)

Thrift Shops (P29)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Goodwill of Central and Northern Arizona (GCNA) is working toward ending poverty through the power of work by fighting two of its root causes: unemployment and underemployment. In families, the long-term psychological and economic consequences of parental unemployment is reflected in children’s well-being later in life. If left unaddressed, unemployment will continually precipitate a multi-generational culture of dependence in families and their communities. To solve the problem of unemployment and its negative consequences, GCNA helps the unemployed and underemployed prepare for and secure higher-paying jobs. Likewise, GCNA takes a holistic approach to employment by providing job seekers the tools to feel confident, purpose-driven, and successful. By helping people achieve the right kind of employment, GCNA can directly reduce poverty levels throughout Arizona.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

No-Cost Career Services

Goodwill of Central and Northern Arizona offers no-cost career services to anyone looking for a job. These services include resume assistance, interview skills development, and computer skills training, to name a few. The Goodwill Career Center team is available to help job seekers build their resume, run through mock interviews, and lead them into future careers. GCNA’s computer training services help individuals improve their computer skills so that they are ready to land their next job. The computer training courses are designed to increase user knowledge and confidence in learning, giving job seekers a hand up in advancing their career. GCNA has a wide variety of employer and job connections, computer basics, and information sessions to get job seekers started.

Population(s) Served
General/Unspecified
Unemployed, underemployed, and dislocated people

Where we work

Accreditations

Commission on Accreditation of Rehabilitation Facilities (CARF) - Employment and Community Services - 3 Year Accreditation 2006

Awards

Best Places to Work 2009

Phoenix Business Journal, BestCompaniesAZ

International Office Building of the Year (Sandra Day O'Connor Federal U.S. Courthouse) 2009

Building Owners and Managers Association

Social Enterprise Award 2008

AZ Business Magazine

Top 25 Workplaces for Women 2009

Arizona Woman Magazine

Environmental Stewardship Award 2011

Keep Arizona Beautiful

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of those who successfully gained employment after counseling

This metric is no longer tracked.
Totals By Year
Population(s) Served

General/Unspecified,Economically disadvantaged, low-income, and poor people

Related Program

No-Cost Career Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Number of clients served

This metric is no longer tracked.
Totals By Year
Related Program

No-Cost Career Services

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Charting impact

SOURCE: Self-reported by organization

Five powerful questions that require reflection about what really matters - results.

What is the organization aiming to accomplish?

By providing no-cost career services, Goodwill of Central and Northern Arizona is empowering individuals, strengthening families, and building stronger communities. GCNA offers job seekers the tools and resources necessary to achieve meaningful employment and sustainable wages. In 2018, GCNA served more than 63,000 individuals with no-cost tools and resources. GCNA is operating to equip individuals and families in Arizona with the knowledge, skills, and confidence they need to secure employment and become self-sufficient. Through these services, GCNA is preparing job seekers for jobs at GCNA and other companies throughout the community.

Goodwill of Central and Northern Arizona has three key strategies for accomplishing its mission: transform mission services, optimize retail performance, and drive growth and diversification. GCNA aims to enhance and expand its mission services in order to provide more intensive and impactful support to a broader range of job seekers. GCNA will optimize existing store performance to meet and exceed targeted revenue grown, accelerate data collection and analysis, and drive optimal decision-making. Additionally, GCNA seeks to expand current training programs and to ensure that the appropriate talent is in place to fulfill its business strategies and vision.

Goodwill of Central and Northern Arizona has been in business since 1947. GCNA is a large nonprofit organization with an annual revenue of over $170 million and nearly 4,000 employees across administration, retail, and mission services. With the support of donations and retail operations, GCNA provides no-cost career services to community members across Arizona. To meet future objectives, GCNA will continue to deliver high-value training services, increase donations and store sales, and ensure the highest level of culture and talent management.

Goodwill of Central and Northern Arizona measures progress through its circle of impact: donations drive their sales, the sales support their mission services, mission services empower job seekers to reach their full potential, and the community is impacted through the power of work. This cycle continues as GCNA provides career services that impact the community through the goodwill of others who donate.

In 2018, Goodwill of Central and Northern Arizona achieved more than 2 million donation occasions, including 901 donation drives to benefit local schools, nonprofits, and other efforts. More than 1,000 veterans connected to resources and Arizona jobs through Goodwill Mission Services. During the same year, Goodwill raised more than $125,000 for five local nonprofits and gave back more than $236,000 to schools, youth sports, and other community groups. GCNA also diverts nearly 200 million pounds of material from going directly into landfills every year. For 2019 and beyond, GCNA will continue to evolve its mission services and retail operations in effort to end poverty through the power of work.

Financials

Goodwill Industries of Central and Northern Arizona
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Goodwill Industries of Central and Northern Arizona

Board of directors
as of 3/5/2020
SOURCE: Self-reported by organization
Board chair

William Fischbach

Tiffany & Bosco

Meg DelBrocco

Bank of Arizona

Edward Oxford

Goodwill of Central and Northern Arizona

Timothy LaSota

Timothy A. LaSota, PLC

Donald Nunnari

Nunnari & Associates, LLC

Scott Stone

Scott Stone

Jenny Holsman Tetreault

US Foods

Ian Rodgers

Four Peaks Planning and Investments

Amanda Nash

Realty ONE Group

Sentari Minor

Gen Next

Luis Caballero

Strategic Integrated Marketing Executive: Global Brand Development

Mikel Cole

Arizona Public Service Company

William Fischbach

Tiffany & Bosco

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes

Keywords

Goodwill Industries, workforce development, thrift, job fair, career services, career center, goodwill