Terros Inc

Inspiring Change for Life

aka Terros Health   |   PHOENIX, AZ   |  www.terroshealth.org

Mission

We are a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day. Our compelling purpose is Inspiring Change for Life, and each year we help more than 55,000 Arizonans on the path to better health and an improved quality of life. Our vision is to provide extraordinary care by empowered people for exceptional outcomes.

Ruling year info

1972

President & CEO

Peggy J. Chase

Main address

3003 N CENTRAL AVE STE 400

PHOENIX, AZ 85012 USA

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EIN

86-0252067

NTEE code info

Unknown (Z99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Arizona Families FIRST

Arizona Families FIRST helps families involved with the Department of Child Safety (DCS) who are experiencing substance use. This specialized service partners with DCS to help parents as they go through the addiction recovery process. Parents who complete this program achieved reunification with their children nearly 80% of the time versus those who didn’t complete the program.

Population(s) Served

The Terros Health HIV/STI Prevention team’s goal is to provide excellent and stigma-free testing and support services to all members of the community. We provide community outreach and education centered on HIV/STIs, (Human Immunodeficiency Virus/Sexually Transmitted Infections), substance use, and harm reduction. All services are free, and all are welcome. Connecting patients who test positive to treatment services is a vital aspect of our prevention work.

Population(s) Served
LGBTQ people
Economically disadvantaged people
People with HIV/AIDS
Substance abusers

Medication Assisted Treatment (MAT) uses medications that address the withdrawal and craving for opiate based drugs. These drugs include, but are not limited to, heroin, fentanyl, and prescription pain relievers such as Vicodin, Percocet, and Hydrocodone. Our MAT program is part of an integrated model of care – this means that we help you access medical care support, counseling, and building life skills for a successful recovery journey.

Population(s) Served

Our team supports adults, children, and families experiencing a mental health emergency.
We work with people to address situations such as:
Self-Harm
Traumatic Experiences
Recent Loss
Potential Harm to Others
Suicidal Thoughts
Increased Depression and Anxiety
Terros Health Mobile Crisis provides assessment, intervention, and connection to ongoing care resources. All services are available to everyone at no cost. Our goal is to continue to promote safe and strong communities.

Population(s) Served

The Terros Health justice health clinics are co-located at our Health Centers around the Valley. We work closely with Maricopa County Adult Probation to provide whole health care to meet the physical and mental health needs of the justice community. Individuals have the opportunity to meet with their probation officers, our medical providers, and our mental health professionals in a health care environment focused on your well-being.

Population(s) Served
Ex-offenders

Where we work

Accreditations

Federally Qualified Health Center 2019

Awards

Business Impact Award - Innovation 2020

Greater Phoenix Chamber of Commerce

Affiliations & memberships

National Association of Community Health Centers 2020

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    Patients at our Recovery Center's attend site-specific Advisory Council monthly meetings. Patients brought to us problems they were having with their transportation. The transportation company, Veyo, was invited and has since attended several meetings with the patients to work on the issues.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Terros Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Terros Inc

Board of directors
as of 3/5/2021
SOURCE: Self-reported by organization
Board co-chair

Calvin Cole

AMTRUST Bank/Financial Solutions Group

Term: 2017 - 2024


Board co-chair

Michael Kurtenbach

Phoenix Police Department

Term: 2015 - 2022

Nancy McKenna

SMG at the State Farm Stadium

Carolyn Kroot

Community Member

Melinda Kovacs

Law Offices of Melinda J. Kovacs

Bucky Bidwill III

Merrill Lynch

Mike Duran III

City of Phoenix Fire Department

Don Newman

Donald J. Newman PC

Grace O'Sullivan

Arizona State University

Kenneth Poole, M.D.

Mayo Hospital

Elizabeth Stoltz

Takeda Pharmaceutical Company

Buffy Wooten, Ph.D.

Wooten & Associates, PLC

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 03/05/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 03/05/2021

Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more

Data
  • We review compensation data across the organization (and by staff levels) to identify disparities by race.
  • We ask team members to identify racial disparities in their programs and / or portfolios.
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.