Terros Inc
Inspiring Change for Life
Mission
We are a health care company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years. We help people live their lives in recovery and we save lives every day. Our compelling purpose is Inspiring Change for Life, and each year we help more than 55,000 Arizonans on the path to better health and an improved quality of life. Our vision is to provide extraordinary care by empowered people for exceptional outcomes.
Ruling year
1972
President & CEO
Peggy J. Chase
Main address
3003 N CENTRAL AVE STE 400
PHOENIX, AZ 85012 USA
EIN
86-0252067
NTEE code
Unknown (Z99)
IRS filing requirement
This organization is required to file an IRS Form 990 or 990-EZ.
Sign in or create an account to view Form(s) 990 for 2019, 2018 and 2017.
Register now
Communication
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Arizona Families FIRST
Arizona Families FIRST helps families involved with the Department of Child Safety (DCS) who are experiencing substance use. This specialized service partners with DCS to help parents as they go through the addiction recovery process. Parents who complete this program achieved reunification with their children nearly 80% of the time versus those who didn’t complete the program.
HIV Prevention
The Terros Health HIV/STI Prevention team’s goal is to provide excellent and stigma-free testing and support services to all members of the community. We provide community outreach and education centered on HIV/STIs, (Human Immunodeficiency Virus/Sexually Transmitted Infections), substance use, and harm reduction. All services are free, and all are welcome. Connecting patients who test positive to treatment services is a vital aspect of our prevention work.
Medication-Assisted Treatment (MAT)
Medication Assisted Treatment (MAT) uses medications that address the withdrawal and craving for opiate based drugs. These drugs include, but are not limited to, heroin, fentanyl, and prescription pain relievers such as Vicodin, Percocet, and Hydrocodone. Our MAT program is part of an integrated model of care – this means that we help you access medical care support, counseling, and building life skills for a successful recovery journey.
Mobile Crisis
Our team supports adults, children, and families experiencing a mental health emergency.
We work with people to address situations such as:
Self-Harm
Traumatic Experiences
Recent Loss
Potential Harm to Others
Suicidal Thoughts
Increased Depression and Anxiety
Terros Health Mobile Crisis provides assessment, intervention, and connection to ongoing care resources. All services are available to everyone at no cost. Our goal is to continue to promote safe and strong communities.
Justice Services
The Terros Health justice health clinics are co-located at our Health Centers around the Valley. We work closely with Maricopa County Adult Probation to provide whole health care to meet the physical and mental health needs of the justice community. Individuals have the opportunity to meet with their probation officers, our medical providers, and our mental health professionals in a health care environment focused on your well-being.
Where we work
Accreditations
Federally Qualified Health Center 2019
Awards
Business Impact Award - Innovation 2020
Greater Phoenix Chamber of Commerce
Affiliations & memberships
National Association of Community Health Centers 2020
External reviews
Videos
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
-
How is your organization collecting feedback from the people you serve?
Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes, Constituent (client or resident, etc.) advisory committees, Suggestion box/email,
-
How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,
-
What significant change resulted from feedback?
Patients at our Recovery Center's attend site-specific Advisory Council monthly meetings. Patients brought to us problems they were having with their transportation. The transportation company, Veyo, was invited and has since attended several meetings with the patients to work on the issues.
-
With whom is the organization sharing feedback?
Our staff, Our board, Our funders,
-
Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,
-
What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback,
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Terros Inc
Board of directorsas of 3/5/2021
Calvin Cole
AMTRUST Bank/Financial Solutions Group
Term: 2017 - 2024
Michael Kurtenbach
Phoenix Police Department
Term: 2015 - 2022
Nancy McKenna
SMG at the State Farm Stadium
Carolyn Kroot
Community Member
Melinda Kovacs
Law Offices of Melinda J. Kovacs
Bucky Bidwill III
Merrill Lynch
Mike Duran III
City of Phoenix Fire Department
Don Newman
Donald J. Newman PC
Grace O'Sullivan
Arizona State University
Kenneth Poole, M.D.
Mayo Hospital
Elizabeth Stoltz
Takeda Pharmaceutical Company
Buffy Wooten, Ph.D.
Wooten & Associates, PLC
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 03/05/2021Policies and practices developed in partnership with Equity in the Center, a project that works to shift mindsets, practices, and systems within the social sector to increase racial equity. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.
Thanks for signing up!
An email has been sent to the address you provided. Click on the link in that email to get more GuideStar Nonprofit Profile data today!
(Don't see an email in your inbox? Click here to resend it.)
GuideStar Pro Reports
Report successfully added to your cart!
Want more data?
A GuideStar Pro report containing the following information is available for this organization:
- Email contact information
- Financial trends metrics for five most recent years 2019, 2018, 2017, 2016, 2015*
- Financial statements for 2019
- Letter of Determination
- Officer and/or Employee data for 2019, 2018, 2017, 2016, 2015
- Contractor and/or Paid Preparer data for 2019, 2018, 2017
- Board of Directors data for 2021
- *with the ability to download the data for 2019, 2018, 2017, 2016, 2015
Download it now for $125.
Need the ability to download nonprofit data and more advanced search options?Consider a Pro Search subscription.