PLATINUM2024

TEMPE COMMUNITY ACTION AGENCY INC

Alleviating hunger, poverty, and homelessness

aka TCAA   |   Tempe, AZ   |  http://www.tempeaction.org

Mission

The mission of Tempe Community Action Agency (TCAA) is to eliminate poverty and advance equitable communities. We delivery on our mission through eight unique programs that impact the communities we serve in the following areas: food security, housing stability, health and wellbeing, and economic empowerment.

Ruling year info

1971

CEO

Ms Deborah Arteaga

Main address

1208 E. Broadway Suite 111

Tempe, AZ 85282 USA

Show more contact info

EIN

86-0254820

NTEE code info

Homeless Services/Centers (P85)

Human Services - Multipurpose and Other N.E.C. (P99)

Senior Centers/Services (P81)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Tempe Community Action Agency was formed in 1966 to address the causes and effects of poverty. Today, we remain true to this charge and focus our resources in meeting the crisis needs of the individuals who seek our services, while preparing them to prevent a repeat crisis through improved economic security and self-reliance.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Action Program

The Tempe Community Action Program serves as a first line of defense for Tempe residents (individuals and families) in crisis. It provides limited, financial assistance to prevent homelessness and/or utility service shut off for those in immediate or impending crisis. Referrals to the program are based on financial eligibility and appointments are scheduled based on the availability of assistance funds. CAP case managers screen for eligibility and also link individuals and families in crisis with alternate community resources when appropriate.

Population(s) Served
Economically disadvantaged people
Unemployed people

TCAA operates nutrition programs for seniors in Tempe and South Scottsdale, AZ. TCAA offers nutritious catered meals served at neighborhood senior centers and distributed to seniors through the Home-Delivered Meal program. TCAA also operates the Neighbors Helping Neighbors program which provides non-medical in-home care and case management services for vulnerable seniors in Tempe.

Population(s) Served
Seniors
Economically disadvantaged people

The Interfaith Homeless Emergency Lodging Program (I-HELP) serves as Tempe's sole emergency shelter program for men and women experiencing homelessness in Tempe. The program works through a network of multiple faith based organizations that open their facilities at night to provide safe overnight sleeping space. Volunteer groups provide evening meals. TCAA assists I-HELP clients with overcoming homelessness through the provision of case management, income supports, financial coaching, employment assistance, enrollment into public benefits programs, mobile laundry and shower services, and housing placement assistance. More than 300 men and women are served by the program each year. TCAA also operates the Oasis Drop-In Center as a day-resource center for unhoused individuals in Tempe.

Population(s) Served
Homeless people

The Health Start program assists low income, expectant minority families to prepare for and support a healthy delivery and upbringing for their new child. The program is designed to prevent low birth weights in babies and address barriers to providing a safe and healthy home environment for the baby. Pre- and post-natal support and home-based case management is offered for up to two years following birth. Participating families attend educational workshops and work individually with their Health Outreach Worker to overcome issues of domestic violence, substance abuse, food insecurity, and other effects of poverty. An average of 300 families are enrolled each year.

Population(s) Served
Families
Ethnic and racial groups

TCAA assists low-income households with improving their financial stability through a range of services designed to improve money management skills, employment opportunities, asset development, and readiness for homeownership. The program helps participants to create a plan for improved economic independence, and offers financial coaching, credit counseling, employment coaching, job placement and retention assistance, income supports such as access to food boxes or public benefits, microenterprise training, and homebuyer education. The program assists up to 100 low income families at a time, and prioritizes single parent households with children for enrollment.

Population(s) Served
Economically disadvantaged people
Unemployed people

TCAA operates Tempe's largest Food Pantry and the Escalante community garden in an effort to improve the food security of individuals and families in need. Food boxes containing a variety of food items, including fresh produce and other perishables, are available up to twice monthly per Tempe household in need. Additional food boxes are delivered by TCAA each month to Tempe schools for distribution to students and families in need. The Escalante Community Garden is maintained by a TCAA gardener and neighborhood councils and volunteers and provide residents with other sources for obtaining locally grown produce. The Hunger Relief programs serve in excess of 14,000 seniors, adults, and children in need.

Population(s) Served
Adults
Children and youth

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Women and girls, Men and boys, Multiracial people, LGBTQ people, Social and economic status

Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Context Notes

The volume of children, adults and seniors served in TCAA's Food Pantry, Community Action Program, Family Health Program, Senior Centers, Senior Meal Programs and In-Home Care, and Homeless Shelter.

Hours of volunteer service

This metric is no longer tracked.
Totals By Year
Type of Metric

Output - describing our activities and reach

Direction of Success

Holding steady

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

TCAA's organizational goals address the five "pillars" of nonprofit excellence: strengthening our systems, financial resources, governance, management, and programs. Our strategic goals include the following:
(1) Grow and sustain our capability to respond to a larger population and increased social service needs;
(2) Increase the engagement, retention, and advancement of human capital;
(3) Improve outcomes for participants through better integration of programs and services.

TCAA's primary organizational strategies include the following:
(1) Improve the ability of seniors and individuals with disabilities to live independently;
(2) Address the immediate need for hunger relief among the food insecure;
(3) Reduce the likelihood of homelessness among households in crisis;
(4) Assist unhoused adults to secure and retain permanent housing;
(5) Improve the likelihood of healthy upbringings among newborns in low-income, minority households;
(6) Increase the financial status of low-income adults and families; and
(7) Multiply our capacity through the ongoing and active engagement of community volunteers.

TCAA's capabilities to meet our primary goals and strategic objectives are dependent on maintaining the financial, management, staffing, facility, and levels of community engagement necessary to serve the need in our community.

To that end, TCAA maintains a $5.4 million budget, an increase of 91% since 2013. This increase was due to implementing more effective fundraising and donor stewardship strategies, which allowed TCAA to expand our services and increase our reach throughout populations in need. TCAA maintains a small but mighty team of 47 employees. This team is heavily supported by extensive volunteer involvement, with an ongoing volunteer corps of more than 400 who donate in excess of 27,000 hours per year.

More than one-quarter of our operating budget consists of $1 million + in "in-kind" contributions, comprised of donated goods, facility space, vehicles, and food used in our programs. For example, TCAA operates programs from five locations in Tempe and Scottsdale including office spaces which are donated by the City of Tempe and City of Scottsdale.. In excess of 800,000 pounds of food distributed by our Food Pantry program derives from community donations. This extraordinary level of in-kind contributions helps to keep our operating costs as low as possible and provides another way for citizens and businesses to participate in our mission.

During FY2022, TCAA programs accomplished the following results:
(1) 35,249 seniors, adults, and children were served by TCAA programs--this is equivalent to one in seven Tempe residents
(2) 594,000 meals were made possible through various programs
(3) 11,284 adults and children were able to avoid eviction during a financial crisis
(4) 381 homeless adults participated in shelter and case management services
(5) 1,435 adults and children in low-income households received prenatal and family supportive services, and 98% of babies were born within healthy birth weights
(6) 941 seniors and adults with disabilities received nutritious meals and/or non-medical in-home care, in an effort to improve their independence and ability to age in place

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive

  • What challenges does the organization face when collecting feedback?

    It is difficult to find the ongoing funding to support feedback collection

Financials

TEMPE COMMUNITY ACTION AGENCY INC
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
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  • Compare nonprofit financials to similar organizations

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lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

TEMPE COMMUNITY ACTION AGENCY INC

Board of directors
as of 02/05/2024
SOURCE: Self-reported by organization
Board chair

Mr. Lou Silverman

Chris Jones

Forvis

Javier Luera

SRP

Chris Gonzalez

Community Volunteer

Eric Cylwik

Sundt Construction

Agni Guerrero

APS

John Skelton

Senior Helpers Tempe

Brian Lee

Landings Credit Union

Deidre Smith

State Farm

Tamara Reed

ASU

Bob Kawa

Kawa and Associates

Barbara Lloyd

AZ State University

Lou Silverman

Lou Silverman Law Offices

Nichol Kahan

Mercy Care

Tony Knight

Lighting Unlimited

Rosa Inchausti

City of Tempe

Linda Redman

Retired

Michael Rooney

Sacks Tierney P.A.

Dionte Tyler

Holiday Inn

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 2/5/2024

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Female, Not transgender
Sexual orientation
Heterosexual or Straight
Disability status
Decline to state

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 02/05/2024

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We disaggregate data by demographics, including race, in every policy and program measured.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We use a vetting process to identify vendors and partners that share our commitment to race equity.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.