Programs and results
What we aim to solve
Child Crisis Arizona addresses two broad community problems. First, child abuse and neglect and, second, the need for early childhood education in low-income communities. For over 40 years, we have intervened when child abuse or neglect has occurred by providing head-to-toe, around-the-clock care for children removed from their birth families for severe maltreatment. Intervention programs include the Emergency Children's Shelter, Group Home, Foster Care and Adoption, and Counseling Programs. In an effort to prevent possible child abuse or neglect, we provide parent/caregiver education through the Family Education/Safe Kids Maricopa Program. To meet the need for early education, we run two early education centers offering Early Head Start and Preschool Programs, both located in low-income areas.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Intervention Services
Intervention services include the Emergency Children’s Shelter, Group Home, Foster Care and Adoption, and Counseling Programs. These programs serve children, ages birth through 17-years, the victims of the crimes of abuse and neglect, in the child welfare system. The Emergency Children’s Shelter is the only one of its kind in Arizona and serves children ages birth through 10-years. The Group Home provides care for boys ages 10 through 17-years. Foster Care and Adoption works to license (for foster care) or certify (for adoption) individuals and couples who wish to grow their families through the provision of these services. Once children are placed into their homes, we monitor and support those placements to ensure strong, healthy family bonds. These services provide care for 250 children nightly. The Counseling Program is a licensed provider of mental/behavioral health services for children birth through 17-years. We specialize in trauma, attachment and bonding, and other family dynamic issues. An additional program provides residential care for unaccompanied minor children entering the United States and reunifies them with waiting family.
Prevention Services
Prevention is embodied in the Family Education/Safe Kids Maricopa program offering free classes, workshops, and events to teach positive parenting skills and reduce the possibilities of child abuse, neglect, or unintentional injury. Offerings are free of charge and serve the general public.
Early Education Services
Early Education operates through two centers, one in Phoenix and the other in Mesa. Each center offers an Early Head Start and Preschool Programs serving low-income children ages birth through 5-years, preparing them for successful kindergarten entry and their families. Program social workers work with families to identify challenges and execute methodologies to overcome those challenges, ultimately ensuring families can better support their child’s educational career. Each day, we provide care for 250 children in this program.
Where we work
Awards
Losos Prize for Excellence 2013
Parents As Teachers
Blue Ribbon Affiliate 2017
Parents as Teachers
All Children-All Families Leader in Supporting and Serving LGBTQ Youth and Families Seal of Recognit 2018
Human Rights Campaign
5-Star Rating Phoenix Early Education Center 2013
First Things First/Quality First
5-Star Rating Mesa Early Education Center 2019
First Things First/Qualify First
Distinguished Service Award for Direct Service/Advocacy 2020
Arizona Attorney General Office of Victim Services
Affiliations & memberships
Safe Kids Worldwide 2019
External reviews

Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Evaluation documents
Download evaluation reportsNumber of unduplicated youth served
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Intervention Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Direct services to unduplicated children (ages 0-17 years) across all programs of the agency.
Number of unduplicated parents/caregivers served
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
The number of unduplicated individuals (age 18 or over) served across all programs.
Number of emergency bed nights
This metric is no longer tracked.Totals By Year
Population(s) Served
Children and youth
Related Program
Intervention Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Context Notes
Total number of nights of care provided across all Child Crisis Arizona programs.
Number of parent/caregiver workshops offered
This metric is no longer tracked.Totals By Year
Population(s) Served
Caregivers
Related Program
Prevention Services
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
We offer classes (with multiple sessions), workshops, support groups, legal clinics, and family activity nights. Added in 2019 was the Safe Kids Maricopa program to prevent childhood injury.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Child Crisis Arizona is a community-minded, growth-focused organization. Our mission is to provide children and youth in Arizona a safe environment, free from abuse and neglect, by creating strong and successful families. We have been focused on strategic organizational growth in response to unmet community need. Strategic organizational goals include having:
- Best People - recruit, retain and develop professionals focused on passion, positivity, and respect
- Best Programs - Impactful and sustainable growth of programs, infrastructure, facilities with a focus on quality
- Best Resources - Increase revenue with a greater financial viability
- Best Brand - High quality public image and community relationships to support agency as a leading nonprofit
What are the organization's key strategies for making this happen?
To achieve organizational strategic goals, Child Crisis Arizona has established measurable Key Performance Indicators (KPI). Each of these indicators are continually tracked with progress reporting on a quarterly basis. Different percentage targets have been established to signify if we are almost meeting standard, meeting standard, exceeding standard, or significantly exceeding standards. KPI include:
• Improve employee retention rate
• Implement Council of Accreditation Standards
• Maintain financial viability
• Positive annual change in net assets
• Maintain donor retention rate to meet or exceed industry standards, and
• Based on process measurement with an established timeline, prepare the organization for an integrated fundraising campaign.
What are the organization's capabilities for doing this?
Child Crisis Arizona offers 44 years’ experience in providing services for homeless children, the victims of the crimes of abuse or neglect, and to low-income families. Over the past five years, we have made considerable strides in meeting all nonprofit best practices for financial health as well as established an endowment fund to help ensure the future. We have assembled a stable, experienced, and dedicated leadership team focused on achieving organizational goals. We have used a wide variety of marketing strategies to cement our brand image and support our reputation as a quality service provider. To provide further assurance of our best practices, Child Crisis Arizona is pursuing agency-wide accreditation through the Council on Accreditation, which we expect to achieve within the coming year. This accreditation will encompass not only program delivery, but all agency operations. With the advent of the coronavirus pandemic, we have proven ourselves a nimble organization, able to quickly pivot to meet environmental circumstances yet not only maintain, but enhance, program services.
Child Crisis Arizona is confident that, given all of these factors, we are poised to and capable of achieving organizational strategic goals.
What have they accomplished so far and what's next?
Child Crisis Arizona has achieved the following:
Agency wide accreditation by the Council on Accreditation granted February 2021
• Distinguished Service Award for Direct Service/Advocacy from the Arizona Attorney General Office of Victim Services – Awarded April 2020
• All Children – All Families Leader in Supporting and Serving LGBTQ Youth and Families Seal of Recognition – Awarded 2018 and renewed in 2019 by the Human Rights Campaign.
• Five-Star Rating of the Phoenix Early Education Center (Early Head Start and Preschool) conferred by Quality First/First Things First, 2013 and continually renewed. The Mesa Early Education Center received a 5-Star rating in 2019, the first year of its participation. This places the Early Education Services Program in the top tier of early childhood education programs in Arizona.
• Blue Ribbon Affiliate, awarded by Parents as Teachers, in recognition of the high quality of the Home Visitation Program and its fidelity to the Parents as Teachers model. Awarded October 11, 2017 and valid through September 30, 2022.
• Losos Prize for Excellence Award in 2013 recognizing creative initiatives that realize the Parents as Teachers vision for the Home Visitation Program.
• Commitment to Transparency seal awarded by Intelligent Philanthropy, 2016 – renewed 2017
• Charity Navigator, 4-Star Rating (the highest possible) – renewed 2020 for 6th consecutive year.
• GuideStar Nonprofit Profile, Platinum seal of transparency renewed 2020
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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- Analyze a variety of pre-calculated financial metrics
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- Compare nonprofit financials to similar organizations
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Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Child Crisis Arizona
Board of directorsas of 11/08/2023
Mr. Jeff Friesen
Enterprise Bank and Trust
Term: 2022 - 2024
Ms. Cynthia Coffman
Arizona State University
Term: 2022 - 2024
Lea Phillips
Ballard Spahr, LLP
Donna Easterly
APS
Frank Gorman
UMB Bank, N.A.
Flor Aguilar Kim
General Dynamics Mission Systems
Emily Koslow
C&K CPA PLC
John Lewis
National Bank of Arizona
Laura Palmer Noone
The University of Arizona Global Campus Forbes School of Business & Technology
Karilee Ramaley
Salt River Project
Pilar Vargas
United Healthcare
Trevor Wilde
Wilde Wealth Management Group
Larry Wilk
Jaburg and Wilk, PC
Bruce Samuels
Papetti, Samuels, Weiss, LLP
Adam Baker
BOK Financial
Kate Dei Cas
EMD Electronics
Sayra Ramirez Flores
EHS Parent Council
Nicholas Forst
First International Bank & Trust
Mike Gleason
Netrix Global
Leah Hoffman
R.W. Baird
Melissa Lovely
Nationwide Insurance
Lauren McKeon
Republic Services, Inc.
John Sizer
Community Volunteer
Adam Walter
Alliant Insurance Services
David Wilhelmsen
Snell & Wilmer, LLP
Dino Camunez
Sunflower Bank
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 12/24/2020GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.