PLATINUM2023

HOSPICE OF YUMA

Your Community Your Hospice

aka Hospice of Yuma Inc.   |   Yuma, AZ   |  www.hospiceofyuma.com

Mission

Hospice of Yuma provides compassionate care through a dedicated team of professionals and volunteers to individuals and their families who deal with chronic and terminal illness, while advancing palliative care and community awareness that death and grief are a natural part of life.

Notes from the nonprofit

Hospice of Yuma provides care and support for hundreds of patients and their families each year, impacting thousands of lives. Hospice of Yuma has been recognized as the best Hospice Provider in Yuma County for the past 5 years in the Yuma Sun’s “Best in Yuma” contest. We have received Hospice Honors from Health Care First for our level of quality measured by the families we serve. We are privileged to assist families when a loved one has a terminal illness, helping individuals with their fear of dying and providing support to surviving family and friends. Hospice of Yuma provides hope, quality of life, and we work every day to fulfill the mission we were created to accomplish. As Yuma County's only Non-Profit hospice provider we place patients and families first. That is our social impact. In September 2022, we opened a Grief Support Center opening up grief support and counseling to the entire community.

Ruling year info

1982

Executive Director

John Williams

Main address

1824 S 8TH Ave

Yuma, AZ 85364 USA

Show more contact info

EIN

86-0409708

NTEE code info

Home Health Care (includes Visiting Nurse Associations) (E92)

Cancer (G30)

Fund Raising and/or Fund Distribution (E12)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Many things continued to remain paused during the 2021 fiscal year as the COVID-19 pandemic shut down access to meet many strategic goals we had. Hospice of Yuma continues to see hospice services under-utilized in County's Hispanic population. Hospice of Yuma has purposely designed a Hispanic interdisciplinary team to cover South County, providing information, education, informing people about hospice services, and providing care to those eligible for service that choose our program. As of the Summer of 2020, all brochures are printed both in English and Spanish to meet the needs of our community. Hospice of Yuma Liaisons present education to various senior centers both in English and Spanish to ensure we are reaching our total community. Hospice of Yuma has also begun a Spanish speaking only Bereavement program to ensure we are meeting the needs of the Hispanic population. We are expecting an increase in the use of our services from the Hispanic community due to our outreach.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Hospice Care

Hospice of Yuma provides medical services and support to terminally ill patients and their families in their home environment, nursing homes, and assisted living facilities. Hospice care is provided by a skilled team of physicians, nurses, social workers, chaplains, certified nursing assistants, homemakers, bereavement counselors, and volunteers. The Hospice team educates and empowers families to care for their loved ones which allow dying patients to be able to remain in their homes surrounded by their loved ones.  Hospice focuses on comfort and quality of life not cure.  Hospice also provides medications for pain and symptom management, durable medical equipment, and medical supplies. Hospice then provides 13 months of Bereavement support through grief counseling and education.

Population(s) Served
Adults
Children and youth
Health
Social and economic status

Hospice of Yuma Provides Community Bereavement services to anyone who has experienced the loss of a loved one. Bereavement services are provided through individual, group counseling, and educational materials to assist individuals and family as they work through their grief.

Population(s) Served
Adults

Where we work

Awards

Hospice Honors 2020

Health Care First

Hospice Honors 2021

Health Care First

Hospice Honors 2022

Health Care First

4 Star rating on Medicare Compare 2022

Center for Medicare and Medicaid Services

Affiliations & memberships

National Hospice and Palliative Care Organization 1989

Association of Fundraising Professionals - Member 2022

Hospice Honors-Health Care First 2022

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Percent of families willing to recommend Hospice of Yuma for services

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Hospice Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

This metric is from the Family Caregivers survey results posted by CMS. Hospice of Yuma Scored 88.9% in 2022. The national average was 86% for the same time period.

The Family's/Caregiver rating patient care received by Hospice of Yuma

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Hospice Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

This metric is from the Family Caregivers survey results posted by CMS. Hospice of Yuma Scored 93% in 2022. The national average was 85.3%.

Percent of family caregivers who indicated that Hospice of Yuma provided timely help.

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth

Related Program

Hospice Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

This metric is from the Family Caregivers survey results posted by CMS. Hospice of Yuma Scored 82.3% in 2022. The national average was 76.2%.

Patient got as much help with pain as needed?

This metric is no longer tracked.
Totals By Year
Related Program

Hospice Care

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

As of 2022, a new metric was added. As measured by CMS on the CAHPS Hospice Survey. Hospice of Yuma Received a response of 89.1% as definitely yes compared to the national rate of 84.4%

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Vision Statement
To develop, enhance and expand hospice and palliative care services in the Yuma area.

Goals
I. Be the leading source of end-of-life education and services for terminally ill patients in the Yuma area.
II. Ensure ample financial resources to meet the challenge of the agency's vision.
III. Promote the expansion of palliative care services to both terminally ill and chronically ill patients.
IV. Pursue the development and expansion of hospice programs to meet the needs of a growing community.
V. Maintain the highest standards of professional expertise with staff members who promote excellence in palliative and end-of-life care.

To achieve our goals we have implemented the following strategies/value statements to guide us as we move forward.

Innovation
We embrace change and are always looking at creative ways to expand and improve the services we provide.

Collaboration
We believe teamwork provides the best opportunity for success and we seek shared problem solving with our health care partners to create and provide the highest quality services available.

Patient-Centered
We strive for excellence and place our patients and their families as our number one priority. Quality end-of-life care is placed above quantity.

Ethical
We operate Hospice of Yuma with integrity and are committed to do the right things for the right reasons.

Ownership
We are personally accountable for the services we provide, our professional development, and the overall effectiveness of our organization.

Hospice of Yuma struggled throughout 2021 and 2022 in the aftermath of the COVID-19 pandemic. Decreased reimbursement and increased expenses have slowed our progress. Hospice of Yuma is the only not-for-profit Hospice in Yuma County, and we have tremendous community support from our medical community and the community at large. That support has taken the form of financial donations through planned giving and major donations. This financial support has assisted us in moving forward and in services in the area. As healthcare is in constant fluctuation with regulatory and reimbursement pressure Hospice of Yuma is prepared to move forward thanks to our partnerships with our sole provider regional hospital and other medical facilities we have engaged to increase our influence and program development.

We have experienced an increase in utilization of hospice service from the Hispanic community and we expect that this will continue to increase due to our outreach efforts.

By building a Multidisciplinary medical team for the Hispanic community we have further diversified our staff and culturally, we mirror the Yuma community.

Collaborative partnerships are being developed with other healthcare providers and facilities in our community, which will benefit both the healthcare community and the community at large.

We have encouraged staff by providing time and financial assistance to further their education and certifications. Because of this investment, we have had multiple hospice nurses become Certified Hospice and Palliative Care Nurses. Other nursing staff is completing their Master's Degree in Nursing. We also have staff who have returned to school to complete either Bachelor's or Masters degrees in multiple areas.

Through the expansion of our planned giving program, we have realized an increase in estate funds being gifted to our organization over the past 8 years, totaling over 4.5 million dollars. We expect these gifts will continue to grow our long-term investment and endowment accounts enabling us to expand services and one day build an inpatient hospice facility.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

HOSPICE OF YUMA
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

HOSPICE OF YUMA

Board of directors
as of 09/06/2023
SOURCE: Self-reported by organization
Board chair

Mr. Darren Mattice

CEO Yuma Mortuary

Term: 2022 - 2023

Harold Maxwell

Gary Smith

Katherine Scholle

Pam Walsma

Don Werely

Laurie Ramos

Darren Mattice

Glen Moss

Connie Jerpseth

Natasha Heredia

Michala Avans

Adele Hennig

Gus Kurupas

Anthony Medel

Paul White

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/5/2023

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Male

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

No data

Equity strategies

Last updated: 05/16/2022

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
  • We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
  • We have community representation at the board level, either on the board itself or through a community advisory board.
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.