Ronald McDonald House Charities of Central and Northern Arizona

Keeping families close

aka RMHC Central and Northern Arizona   |   Phoenix, AZ   |  www.rmhccnaz.org

Mission

Ronald McDonald House Charities of Central and Northern Arizona provides a temporary "home-away-from-home" and support services for families who must travel to the Phoenix area to receive medical treatment for their children, offering an atmosphere of comfort, hope and courage.

Ruling year info

1984

Chief Executive Officer

Mrs. Kerry Schulman

Main address

501 E Roanoke Avenue

Phoenix, AZ 85004 USA

Show more contact info

Formerly known as

Ronald McDonald House Charities of Phoenix

EIN

86-0483792

NTEE code info

Human Service Organizations (P20)

Family Services (P40)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
Register now

Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The goals and objectives of Ronald McDonald House Charities® of Central and Northern Arizona (RMHCCNAZ) are: 1) to keep families together when they need each other most and close to area hospitals caring for their critically ill or injured children, 2) to implement Compassionate Hospitality Principles to give families with children receiving medical care in our community access to the resources necessary to support the whole family, 3) create an inclusive environment where everyone feels welcome, supported and heard, 4) provide a clean, safe, and comfortable environment for our guest families that promote their overall well-being, 5) create and maintain strong, positive relationships with staff, families, volunteers, donors and community partners, and 6) maintain a commitment to professionalism that ensures the entire organization is mission-focused when carrying out activities on behalf of RMHCCNAZ.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Help-A-Family

Ronald McDonald House Charities of Central and Northern Arizona offers 78 rooms across three facilities in metropolitan Phoenix where out-of-town families can stay while their ill children are receiving medical treatment. In addition to private bedrooms, there are also common areas with a fully-stocked pantry, kitchen, dining room, and indoor and outdoor play areas. The House provides all the amenities families need during their stay, including linens, complimentary laundry facilities and WiFi. Families are asked to make a nominal contribution each night during their stay, but no one is ever turned away due to inability to pay.

Population(s) Served
Children and youth
Families

Where we work

Awards

12 Who Cares March Recpient 2011

Channel 12

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average online donation

This metric is no longer tracked.
Totals By Year
Related Program

Help-A-Family

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our primary goals are to never turn away a family that needs a temporary place to live and to enable families to stay together and near the resources essential to their child’s medical care.
We have 78 rooms available between three Houses – two in Central Phoenix and one in Mesa.
In 2021, despite the continuing challenge of Covid, we served a total of 575 unique families who made 822 visits and stayed 9,917 nights.
Based on year-over-year data, we project that in 2022 we will serve approximately 1,000 families from Arizona and beyond, helping those families access pediatric healthcare by removing the burden of finding and paying for temporary housing and other daily necessities, including meals and laundry.
During our 37 years, we have seen how the need to travel for pediatric care can bring financial and emotional uncertainty to families who find themselves away from their support systems.
Each family who stays at Ronald McDonald House can use the community kitchen, pantry, dining room, playrooms, complimentary laundry facilities, and free WiFi, but most importantly their own private room where they can get the rest needed to cope during a stressful life event.
We rely on numerous community champions to fulfill our mission, whether monetary or in-kind. No matter how big or small, every dollar or hour donated adds up in helping to provide vital services that assist families in their greatest time of need.

For a family’s first stay at RMHCCNAZ, arrangements and referrals are made in advance through the Social Services Department at Banner Children’s at Desert, Phoenix Children’s Hospital (and other medical facilities in the Valley that provide specialized pediatric medical care). Our Guest Services Team communicates daily with hospital personnel to ensure we understand and meet the needs of the families in our care, such as dietary restrictions, transportation needs, language barriers, and post-discharge instructions. Additionally, we operate a 27,139 sq. foot facility on the campus of Banner Children’s at Desert (Dobson House) that can house up to 16 families daily. At Phoenix Children’s Hospital, we operate an 18,327 sq. foot facility on their campus, which boasts 12 guest rooms and six apartments. Roanoke House is centrally located in Phoenix and was fully renovated in 2020-2021, can house 32 families at a time. All three of our locations offer families a community kitchen, pantry, dining room, library and play area, desktop computers, shaded playgrounds, laundry facilities, and complimentary Wi-Fi.

We have 14 full-time employees and 7 part-time team members who help us fulfill our mission, along with a massive cadre of ever-present volunteers. In 2021, despite Covid restrictions, 158 individuals and 161 groups donated 2,757 hours, for a value of $78,684 (based on the national average of $25.43 per hour).
We have 72 rooms available between our three Houses, located near world-renowned pediatric specialists and services:
Roanoke House is our first House established in 1985 and is centrally located in Phoenix and boasts 32 guest rooms, suites, and apartments. Our Cambridge House is an 18,327 sq. foot facility on the campus of Phoenix Children’s Hospital and has 12 guest rooms and six apartments. RMHCCNAZ’s third location is a 27,139 sq. foot facility on the campus of Banner Children’s at Desert in Mesa called Dobson House, which has 16 guest rooms.
We are a locally incorporated member of the Ronald McDonald House Charities global network, which is a mature system of local and national entities that has a presence in more than 60 countries and territories impacting nearly 7 million children and families each year. To be a licensed chapter of this network requires high-performance standards in the areas of programming, fundraising, and non-profit administration. Ronald McDonald House of Central and Northern Arizona excels in each of these areas and is widely recognized as a high-performing chapter throughout the network. As a local agency, we are responsible for all operations, financing, and fundraising, and we also benefit from relationships with national sponsors to help us with costs.

Since 1985, we have provided essential everyday services to families and their sick or injured children, resulting in more than 57,055 family visits. Ronald McDonald House Charities of Central and Northern Arizona is here to take care of families’ basic needs so family members can take care of their child at a critical time of need.
We are part of a worldwide system of Houses and chapters with a common vision of “a world where all children have access to medical care, and their families are supported and actively involved in their children's care.”
As we continue our mission of providing a “home-away-from-home” for our families, we are also seeking opportunities and partnerships to strengthen our outreach and support services so that every family who stays with us receives the care they need.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Ronald McDonald House Charities of Central and Northern Arizona
lock

Unlock financial insights by subscribing to our monthly plan.

Subscribe

Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more about GuideStar Pro.

Operations

The people, governance practices, and partners that make the organization tick.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

lock

Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ronald McDonald House Charities of Central and Northern Arizona

Board of directors
as of 07/21/2022
SOURCE: Self-reported by organization
Board co-chair

Mr. Ronen Aviram

Hotel Valley Ho

Term: 2022 - 2023


Board co-chair

MD Sameer Keole

Mayo Clinic

Term: 2022 - 2023

Rob Caldwell

Crescent Crown Distributing

Chris Carney

CC Restaurants dba McDonald’s

Dave Allazetta

Novum Behavioral Health Systems

Ronen Aviram

Hotel Valley Ho

Pat Irvine

Fennemore Craig

Craig Crosby

Phoenix Children's Hospital

James Kerr, III

BMO Harris Bank

Jill Hanks

APS

Alexander Falkenstein

Northern Trust Bank

Patty Frankenfield

Arizona Coyotes

Abran Villegas

First Fidelity Bank

Sameer Keole, MD

Mayo Clinic

Jim Pratt

SRP

Julia Acken

Jennings, Strouss & Salmon, PLC

Mike Cardoso

Service1st Commercial Cleaning

Michael Cyrino

Arizona Complete Health

Myles Johnson

Garzella Group

Kendis Muscheid

Ballard Spahr, LLP

Michael Reina

Southern Glazier's Wine and Spirits

Ginger Sykes Torres

City of Phoenix

Chiko Swiney

CopperPoint Insurance

Mayra Collins

Collins Commercial

Grace Frohock

JFQ Lending

Laura Snow

Banner Health

Frank Neal

La-Z-Boy Arizona

Christy Napolitano-Wernau

McDonalds

Matt Salata

Phoenix Suns

Mike Weaver

Southwest Airlines

Britany McElroy

Mayo Clinic

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 7/21/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

 

Sexual orientation

No data

Disability

No data