Ronald McDonald House Charities of Central and Northern Arizona

Keeping families close

aka RMHC Central and Northern Arizona   |   Phoenix, AZ   |  www.rmhccnaz.org

Mission

Ronald McDonald House Charities of Central and Northern Arizona provides a temporary "home-away-from-home" and support services for families who must travel to the Phoenix area to receive medical treatment for their children, offering an atmosphere of comfort, hope and courage.

Ruling year info

1984

Chief Executive Officer

Mrs. Kerry Schulman

Main address

501 E Roanoke Avenue

Phoenix, AZ 85004 USA

Show more contact info

Formerly known as

Ronald McDonald House Charities of Phoenix

EIN

86-0483792

NTEE code info

Human Service Organizations (P20)

Family Services (P40)

Family Services (P40)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Distance from home can be a barrier for a family seeking medical care for their child, especially if that healthcare facility is many miles away. We provide temporary accommodations and support services to families with sick or injured children who must travel to metropolitan Phoenix to receive pediatric care that isn’t available in their home community. We help families take care of life's everyday basics so they can stay as close as possible to their child and the medical care they need. By providing temporary housing, meals, laundry facilities and other support services, we enable families to access children's healthcare services that are not available in their local community and keeps them close during a stressful time. We bring an important and much-needed service to our community. Having temporary housing is often a key to children receiving proper medical care that they might otherwise go without.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Help-A-Family

Ronald McDonald House Charities of Central and Northern Arizona offers 78 rooms across three facilities in metropolitan Phoenix where out-of-town families can stay while their ill children are receiving medical treatment. In addition to private bedrooms, there are also common areas with a fully-stocked pantry, kitchen, dining room, and indoor and outdoor play areas. The House provides all the amenities families need during their stay, including linens, complimentary laundry facilities and WiFi. Families are asked to make a nominal contribution each night during their stay, but no one is ever turned away due to inability to pay.

Population(s) Served
Children and youth
Families

Where we work

Awards

12 Who Cares March Recpient 2011

Channel 12

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our primary goals are to never turn away a family that needs a temporary place to live and to enable families to stay together and near the resources essential to their child’s medical care.
We have 78 rooms available between three Houses – two in Central Phoenix and one in Mesa.
In 2018, we served a total of 1,046 unique families who made 2,625 visits and stayed 17,566 nights.
Based on year-over-year data, we project that in 2019 we will serve approximately 1,100 families from Arizona and beyond, helping those families access pediatric healthcare by removing the burden of finding and paying for temporary housing and other daily necessities, including meals and laundry.
During our 34 years, we have seen how the need to travel for pediatric care can bring financial and emotional uncertainty to families who find themselves away from their support systems.
Each family who stays at Ronald McDonald House can use the community kitchen, pantry, dining room, playrooms, complimentary laundry facilities and free WiFi, but most importantly their own private room where they can get the rest needed to cope during a stressful life event.
We rely on numerous community champions to fulfill our mission, whether monetary or in-kind. No matter how big or small, every dollar or hour donated adds up in helping to provide vital services that assist families in their greatest time of need.

Since we opened in 1985, we have worked together with the community to carry forth our mission.
We engage with social workers, medical personnel and physicians so that families are referred to our services during doctor appointments, emergency room visits, hospital stays, etc.
We keep track of our families’ stays and their needs and use this and other information gathered to ensure we are communicating with stakeholders on trends. Programmatically, we also review capacity trends to plan repairs during lower-capacity months to ensure rooms are available during higher-capacity months.
We also track volunteer hours to gauge the cost-savings and quantify the monetary value of our robust volunteer base, which saves us hundreds of thousands of dollars every year.

We have 15 full-time employees and 14 part-time team members who help us fulfill our mission, along with a massive cadre of ever-present volunteers. In 2018, 421 individuals and 787 groups donated 23,315 hours, for a value of $592,900 (based on the national average of $25.43 per hour).
We have 78 rooms available between our three Houses, located near world-renowned pediatric specialists and services:
Roanoke House (44 rooms) is our original location in central Phoenix near several pediatric facilities, including St. Joseph’s Hospital (specializing in Neonatal Intensive Care for premature and multiple births), Barrow Neurological Institute, and Banner Neurological Institute.
Cambridge House (18 rooms) is on the campus of Phoenix Children’s Hospital in central Phoenix.
Dobson House (16 rooms) is on the campus of Cardon Children’s Medical Center in Mesa.
We are a locally incorporated member of the Ronald McDonald House Charities global network, which is a mature system of local and national entities that has a presence in more than 60 countries and territories impacting nearly 7 million children and families each year. To be a licensed chapter of this network requires high-performance standards in the areas of programming, fundraising and non-profit administration. Ronald McDonald House of Central and Northern Arizona excels in each of these areas and is widely recognized as a high-performing chapter throughout the network. As a local agency, we are responsible for all operations, financing and fundraising, and we also benefit from relationships with national sponsors to help us with costs.

Since 1985, we have provided essential everyday services to families and their sick or injured children, resulting in more than 53,000 family visits. Ronald McDonald House Charities of Central and Northern Arizona is here to take care of families’ basic needs so family members can take care of their child at a critical time of need.
We are part of a world-wide system of Houses and chapters with a common vision of “a world where all children have access to medical care, and their families are supported and actively involved in their children's care.”
As we continue our mission of providing a “home-away-from-home” for our families, we are also seeking opportunities and partnerships to strengthen our outreach and support services so that every family who stays with us receives the care they need.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Focus groups or interviews (by phone or in person), Suggestion box/email,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To strengthen relationships with the people we serve,

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Ronald McDonald House Charities of Central and Northern Arizona
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Ronald McDonald House Charities of Central and Northern Arizona

Board of directors
as of 2/3/2021
SOURCE: Self-reported by organization
Board chair

Ms. Chiko Swiney

CopperPoint Insurance Companies

Term: 2021 - 2021

Kevin Robinson

Arizona State University

Chris Bates

La-Z-Boy Arizona

Sara Grisham

VEREIT

Steve Weddell

Leslie's Pool Supplies

Sebastien Reyes

AMERCO/U-Haul International

Rob Caldwell

Crescent Crown Distributing

Chris Carney

CC Restaurants dba McDonald’s

Dave Allazetta

Novum Behavioral Health Systems

Ronen Aviram

Hotel Valley Ho

Rick Goldenson

Integrated Healthcare Strategies

Pat Irvine

Fennemore Craig

Craig Crosby

Phoenix Children's Hospital

James Kerr, III

BMO Harris Bank

Jill Hanks

APS

Alexander Falkenstein

Northern Trust Bank

Patty Frankenfield

Arizona Coyotes

Abran Villegas

First Fidelity Bank

Sameer Keole, MD

Mayo Clinic

Jim Pratt

SRP

Julia Acken

Jennings, Strouss & Salmon, PLC

Mike Cardoso

Service1st Commercial Cleaning

Michael Cyrino

Arizona Complete Health

Myles Johnson

Garzella Group

John Kresevic

JFQ Lending

David Moromisato, MD

Banner Desert Medical Center

Kendis Muscheid

Ballard Spahr, LLP

Michael Reina

Southern Glazier's Wine and Spirits

Ginger Sykes Torres

City of Phoenix

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? No
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 02/03/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data