Ronald McDonald House Charities of Central and Northern Arizona
Keeping families close
Programs and results
What we aim to solve
The goals and objectives of Ronald McDonald House Charities® of Central and Northern Arizona (RMHCCNAZ) are: 1) to keep families together when they need each other most and close to area hospitals caring for their critically ill or injured children, 2) to implement Compassionate Hospitality Principles to give families with children receiving medical care in our community access to the resources necessary to support the whole family, 3) create an inclusive environment where everyone feels welcome, supported and heard, 4) provide a clean, safe, and comfortable environment for our guest families that promote their overall well-being, 5) create and maintain strong, positive relationships with staff, families, volunteers, donors and community partners, and 6) maintain a commitment to professionalism that ensures the entire organization is mission-focused when carrying out activities on behalf of RMHCCNAZ.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Help-A-Family
Ronald McDonald House Charities of Central and Northern Arizona offers 78 rooms across three facilities in metropolitan Phoenix where out-of-town families can stay while their ill children are receiving medical treatment. In addition to private bedrooms, there are also common areas with a fully-stocked pantry, kitchen, dining room, and indoor and outdoor play areas. The House provides all the amenities families need during their stay, including linens, complimentary laundry facilities and WiFi. Families are asked to make a nominal contribution each night during their stay, but no one is ever turned away due to inability to pay.
Where we work
Awards
12 Who Cares March Recpient 2011
Channel 12
External reviews

Our results
How does this organization measure their results? It's a hard question but an important one.
Average online donation
This metric is no longer tracked.Totals By Year
Related Program
Help-A-Family
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our primary goals are to never turn away a family that needs a temporary place to live and to enable families to stay together and near the resources essential to their child’s medical care.
We have 78 rooms available between three Houses – two in Central Phoenix and one in Mesa.
In 2021, despite the continuing challenge of Covid, we served a total of 575 unique families who made 822 visits and stayed 9,917 nights.
Based on year-over-year data, we project that in 2022 we will serve approximately 1,000 families from Arizona and beyond, helping those families access pediatric healthcare by removing the burden of finding and paying for temporary housing and other daily necessities, including meals and laundry.
During our 37 years, we have seen how the need to travel for pediatric care can bring financial and emotional uncertainty to families who find themselves away from their support systems.
Each family who stays at Ronald McDonald House can use the community kitchen, pantry, dining room, playrooms, complimentary laundry facilities, and free WiFi, but most importantly their own private room where they can get the rest needed to cope during a stressful life event.
We rely on numerous community champions to fulfill our mission, whether monetary or in-kind. No matter how big or small, every dollar or hour donated adds up in helping to provide vital services that assist families in their greatest time of need.
What are the organization's key strategies for making this happen?
For a family’s first stay at RMHCCNAZ, arrangements and referrals are made in advance through the Social Services Department at Banner Children’s at Desert, Phoenix Children’s Hospital (and other medical facilities in the Valley that provide specialized pediatric medical care). Our Guest Services Team communicates daily with hospital personnel to ensure we understand and meet the needs of the families in our care, such as dietary restrictions, transportation needs, language barriers, and post-discharge instructions. Additionally, we operate a 27,139 sq. foot facility on the campus of Banner Children’s at Desert (Dobson House) that can house up to 16 families daily. At Phoenix Children’s Hospital, we operate an 18,327 sq. foot facility on their campus, which boasts 12 guest rooms and six apartments. Roanoke House is centrally located in Phoenix and was fully renovated in 2020-2021, can house 32 families at a time. All three of our locations offer families a community kitchen, pantry, dining room, library and play area, desktop computers, shaded playgrounds, laundry facilities, and complimentary Wi-Fi.
What are the organization's capabilities for doing this?
We have 14 full-time employees and 7 part-time team members who help us fulfill our mission, along with a massive cadre of ever-present volunteers. In 2021, despite Covid restrictions, 158 individuals and 161 groups donated 2,757 hours, for a value of $78,684 (based on the national average of $25.43 per hour).
We have 72 rooms available between our three Houses, located near world-renowned pediatric specialists and services:
Roanoke House is our first House established in 1985 and is centrally located in Phoenix and boasts 32 guest rooms, suites, and apartments. Our Cambridge House is an 18,327 sq. foot facility on the campus of Phoenix Children’s Hospital and has 12 guest rooms and six apartments. RMHCCNAZ’s third location is a 27,139 sq. foot facility on the campus of Banner Children’s at Desert in Mesa called Dobson House, which has 16 guest rooms.
We are a locally incorporated member of the Ronald McDonald House Charities global network, which is a mature system of local and national entities that has a presence in more than 60 countries and territories impacting nearly 7 million children and families each year. To be a licensed chapter of this network requires high-performance standards in the areas of programming, fundraising, and non-profit administration. Ronald McDonald House of Central and Northern Arizona excels in each of these areas and is widely recognized as a high-performing chapter throughout the network. As a local agency, we are responsible for all operations, financing, and fundraising, and we also benefit from relationships with national sponsors to help us with costs.
What have they accomplished so far and what's next?
Since 1985, we have provided essential everyday services to families and their sick or injured children, resulting in more than 57,055 family visits. Ronald McDonald House Charities of Central and Northern Arizona is here to take care of families’ basic needs so family members can take care of their child at a critical time of need.
We are part of a worldwide system of Houses and chapters with a common vision of “a world where all children have access to medical care, and their families are supported and actively involved in their children's care.”
As we continue our mission of providing a “home-away-from-home” for our families, we are also seeking opportunities and partnerships to strengthen our outreach and support services so that every family who stays with us receives the care they need.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To inform the development of new programs/projects, To strengthen relationships with the people we serve
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive
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What challenges does the organization face when collecting feedback?
We don't have any major challenges to collecting feedback
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Ronald McDonald House Charities of Central and Northern Arizona
Board of directorsas of 08/30/2023
Dr. Sameer Keole
Mayo Clinic Arizona
Term: 2023 - 2022
Rob Caldwell
Crescent Crown Distributing
Chris Carney
CC Restaurants dba McDonald’s
Dave Allazetta
Novum Behavioral Health Systems
Ronen Aviram
Hotel Valley Ho
Pat Irvine
Fennemore Craig
James Kerr, III
BMO Harris Bank
Jill Hanks
APS
Alexander Falkenstein
Northern Trust Bank
Patty Frankenfield
Arizona Coyotes
Abran Villegas
First Fidelity Bank
Sameer Keole, MD
Mayo Clinic
Jim Pratt
SRP
Julia Acken
Jennings, Strouss & Salmon, PLC
Mike Cardoso
Service1st Commercial Cleaning
Myles Johnson
Garzella Group
Kendis Muscheid
Ballard Spahr, LLP
Michael Reina
Southern Glazier's Wine and Spirits
Ginger Sykes Torres
City of Phoenix
Chiko Swiney
CopperPoint Insurance
Mayra Collins
Collins Commercial
Grace Frohock
JFQ Lending
Laura Snow
Banner Health
Frank Neal
La-Z-Boy Arizona
Christy Napolitano-Wernau
McDonalds
Matt Salata
Phoenix Suns
Mike Weaver
Southwest Airlines
Britany McElroy
Mayo Clinic
Kevin Robinson
City of Phoenix
Scott Harris
Scott Harris Financial Group
Melissa Grass
CooperPoint Insurance Company
Alex Alvarez
Arizona Complete Health
Pat McGroder, IV
Beus Gilbert McGroder PLLC
Carrie Ryerson
Shamrock Foods
Rhonda Thompson
Phoenix Children's Hospital
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? No -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? No -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? No -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? No -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? No
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
Sexual orientation
No data
Disability
No data
Equity strategies
Last updated: 08/30/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.