North Country Healthcare Inc
Creating Healthier Communities
Programs and results
What we aim to solve
North Country HealthCare is a federally qualified community health center that provides high-quality, comprehensive medical services in 12 communities throughout northern Arizona. Dedicated to improving the health and well-being of our patients and communities we serve, North Country HealthCare offers a variety of services such as family medicine; pediatrics; obstetrics and gynecology; dental care; behavioral health services; telemedicine; health screenings; and more. Our primary care offices are strategically located in medically underserved rural areas along the I-40 corridor (old Route 66) and near major tourist destinations such as the Grand Canyon, Painted Desert, San Francisco Peaks and Meteor Crater. We also provide educational and academic training programs for students pursuing a career in healthcare. Thank you for the opportunity to be your healthcare partners and to serve you and your family. This health center receives HHS funding and has Federal Public Health Service (PH
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Diabetes Support
We provide healthcare, education and support services for those at-risk for diabetes and living with diabetes and their families. Any individual diagnosed with diabetes is automatically eligible to be a part of North Country HealthCare's collaborative diabetes care program.
Girls on the Run of Northern Arizona
Girls on the Run® is a 10-week after school program for girls in 3rd-8th grades. We inspire girls to be joyful, healthy, and confident using a fun, experience-based curriculum that creatively integrates running.
Each lesson uses interactive games, uplifting discussion, and running activities to explore the issues girls face. During the 10 weeks, each team plans and completes a community impact project and prepares for a celebratory 5K run.
Girls on the Run of Northern Arizona (GOTRNA) serves Coconino, Navajo, Apache, and Yavapai counties.
Maternal & Child Health
Our Maternal Child Health Programs include the Health Start Program which is a FREE neighborhood outreach program that works with pregnant women, new mothers and their families. The goal of the Health Start program is to give your child and family the best chance of success through education and referrals to community resources. Families receive home visits and case management with oversight by nurses and social workers through the enrolled child's second year of life. The Healthy Steps Program is a First Things First funded strategy in several regions. North Country HealthCare engages in a practice-based model where child development specialists work in the primary care office where they are able to provide child development screenings, education and support, and information about additional resources for families.
Northern Arizona Care and Services After Assault (NACASA)
The Northern Arizona Care and Services After Assault (NACASA) at North Country HealthCare is a safe place for adult and adolescent victims of sexual assault to go for help and to explore their options after an assault. Examinations are performed by doctors and nurses who are specially trained to provide medical forensic care immediately following an assault. NACASA examiners have received special training to provide comprehensive care to sexual assault victims and may provide expert testimony in court if a case goes to trial.
Well Woman HealthCheck Program
This program helps low-income, uninsured and underinsured women gain access to age appropriate breast and cervical cancer screening and diagnostic services including clinical breast exams, mammograms, Pap & HPV tests and pelvic exams. Diagnostic testing such as ultrasounds, biopsies and other tests are also available if screening results are abnormal. Referrals are made for treatment as necessary.
Radiation Exposure Screening & Education Program (RESEP)
The Radiation Exposure Screening & Education Program (RESEP) provides no cost medical screening exams to facilitate early detection and treatment of cancer and other health issues associated with radiation exposure from mining, milling and transporting uranium and assists individuals that were affected by the fallout from the Nevada nuclear test sites during the 1950s and early 1960s. The program also provides free claims assistance to eligible individuals who are filing a RECA claim for compensation through the Department of Justice. RESEP is a grant funded program from the Human Resources and Services Administration (HRSA).
Where we work
External reviews

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Our results
How does this organization measure their results? It's a hard question but an important one.
Number of patient visits
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
FY Goal 166,608
Provider Communication
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Outcome - describing the effects on people or issues
Direction of Success
Increasing
Context Notes
Does the provider show respect for what you say? Would you recommend this provider office?
Total AWE Visits
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Annual Wellness Visits-Monthly Goal is 50% Completion
Financial per Encounter
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
Financial Health of the Organization-Operating Revenue per Encounter-Monthly Goal $371.74
Employee Turnover
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
Employee Retention Measure-Monthly Goal is 3%; Monthly Average is 2.77%
Donor Giving
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
Donor Revenue
MMU Encounters
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
Medical Mobile Unit(s) Encounters-FY Goal is 2,400
Operating Revenue
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Increasing
Context Notes
FY Goal $61,934,460
Third Next Available Appointment
This metric is no longer tracked.Totals By Year
Population(s) Served
Adults, Children and youth, Families, Economically disadvantaged people
Type of Metric
Input - describing resources we use
Direction of Success
Holding steady
Context Notes
Monthly Goal is 10 Appointments Per Provider
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
1. Elevate Frontline Staff: Increase Employee Engagement and Retention
2. Community Engagement & Relationships
3. Education Moves the Mission
What are the organization's key strategies for making this happen?
Each strategic initiative is directed by a separate committee. Each committee has a series of milestones they have developed for each quarter over a 3 year period. The achievements are reported to leadership and the governing board.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
The people we serve tell us they find data collection burdensome
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
North Country Healthcare Inc
Board of directorsas of 02/15/2022
David Chavez
General Manager Best Western Premier Grand Canyon Squire Inn
Chris Fetzer
NACOG Executive Director
Denise Burley
Director of Mohave County Department of Public Health
Mary Jo Gregory
President & CEO, The NARBHA Institute
Michael Ocxtoby
Retired Coconino County Health & Human Services
Pasty Crofford
Retired President of InterAction
Paul Ferris
Retired Winslow Community Development Director
Sandi Ernst Perez, Ph.D
Owner SandRose LLC
Sarah Benatar
Treasurer Coconino County
Stephen Nuno-Perez
NAU Professor & Chair, Dept of Politics & Int'l Affairs
Timothy Dodt
SVP Commercial Lending, Alliance Bank of Arizona
Terri Sherman
Retired Family Nurse Practitioner, NCHC
Travis Jones
Emergency Physician, FMC
Walter Phelps
independent Consultant, Flint Point LLC
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
No data
Gender identity
No data
No data
Sexual orientation
No data
Disability
No data