North Country Healthcare Inc

Creating Healthier Communities

FLAGSTAFF, AZ   |  northcountryhealthcare.org

Mission

The mission of North Country HealthCare is to provide accessible, affordable, comprehensive, quality primary healthcare in an atmosphere of respect, dignity, and cultural sensitivity. The health and well-being of patients and community alike are promoted through direct services, training/education, outreach, and advocacy.

Ruling year info

1991

CEO

Dr. Anne Newland MD, MPH

Main address

PO BOX 3630

FLAGSTAFF, AZ 86003 USA

Show more contact info

EIN

86-0663432

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

North Country HealthCare is a federally qualified community health center that provides high-quality, comprehensive medical services in 12 communities throughout northern Arizona. Dedicated to improving the health and well-being of our patients and communities we serve, North Country HealthCare offers a variety of services such as family medicine; pediatrics; obstetrics and gynecology; dental care; behavioral health services; telemedicine; health screenings; and more. Our primary care offices are strategically located in medically underserved rural areas along the I-40 corridor (old Route 66) and near major tourist destinations such as the Grand Canyon, Painted Desert, San Francisco Peaks and Meteor Crater. We also provide educational and academic training programs for students pursuing a career in healthcare. Thank you for the opportunity to be your healthcare partners and to serve you and your family. This health center receives HHS funding and has Federal Public Health Service (PH

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Diabetes Support

We provide healthcare, education and support services for those at-risk for diabetes and living with diabetes and their families. Any individual diagnosed with diabetes is automatically eligible to be a part of North Country HealthCare's collaborative diabetes care program.

Population(s) Served
Adults

Girls on the Run® is a 10-week after school program for girls in 3rd-8th grades. We inspire girls to be joyful, healthy, and confident using a fun, experience-based curriculum that creatively integrates running.

Each lesson uses interactive games, uplifting discussion, and running activities to explore the issues girls face. During the 10 weeks, each team plans and completes a community impact project and prepares for a celebratory 5K run.

Girls on the Run of Northern Arizona (GOTRNA) serves Coconino, Navajo, Apache, and Yavapai counties.

Population(s) Served
Children and youth
Women and girls

Our Maternal Child Health Programs include the Health Start Program which is a FREE neighborhood outreach program that works with pregnant women, new mothers and their families. The goal of the Health Start program is to give your child and family the best chance of success through education and referrals to community resources. Families receive home visits and case management with oversight by nurses and social workers through the enrolled child's second year of life. The Healthy Steps Program is a First Things First funded strategy in several regions. North Country HealthCare engages in a practice-based model where child development specialists work in the primary care office where they are able to provide child development screenings, education and support, and information about additional resources for families.

Population(s) Served
Infants and toddlers

The Northern Arizona Care and Services After Assault (NACASA) at North Country HealthCare is a safe place for adult and adolescent victims of sexual assault to go for help and to explore their options after an assault. Examinations are performed by doctors and nurses who are specially trained to provide medical forensic care immediately following an assault. NACASA examiners have received special training to provide comprehensive care to sexual assault victims and may provide expert testimony in court if a case goes to trial.

Population(s) Served
Adults

This program helps low-income, uninsured and underinsured women gain access to age appropriate breast and cervical cancer screening and diagnostic services including clinical breast exams, mammograms, Pap & HPV tests and pelvic exams. Diagnostic testing such as ultrasounds, biopsies and other tests are also available if screening results are abnormal. Referrals are made for treatment as necessary.

Population(s) Served
Adults
Women and girls

The Radiation Exposure Screening & Education Program (RESEP) provides no cost medical screening exams to facilitate early detection and treatment of cancer and other health issues associated with radiation exposure from mining, milling and transporting uranium and assists individuals that were affected by the fallout from the Nevada nuclear test sites during the 1950s and early 1960s. The program also provides free claims assistance to eligible individuals who are filing a RECA claim for compensation through the Department of Justice. RESEP is a grant funded program from the Human Resources and Services Administration (HRSA).

Population(s) Served
Adults

Where we work

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Number of patient visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

FY Goal 166,608

Provider Communication

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Outcome - describing the effects on people or issues

Direction of Success

Increasing

Context Notes

Does the provider show respect for what you say? Would you recommend this provider office?

Total AWE Visits

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Annual Wellness Visits-Monthly Goal is 50% Completion

Financial per Encounter

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Financial Health of the Organization-Operating Revenue per Encounter-Monthly Goal $371.74

Employee Turnover

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Employee Retention Measure-Monthly Goal is 3%; Monthly Average is 2.77%

Donor Giving

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

Donor Revenue

MMU Encounters

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Medical Mobile Unit(s) Encounters-FY Goal is 2,400

Operating Revenue

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Input - describing resources we use

Direction of Success

Increasing

Context Notes

FY Goal $61,934,460

Third Next Available Appointment

This metric is no longer tracked.
Totals By Year
Population(s) Served

Adults, Children and youth, Families, Economically disadvantaged people

Type of Metric

Input - describing resources we use

Direction of Success

Holding steady

Context Notes

Monthly Goal is 10 Appointments Per Provider

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

1. Elevate Frontline Staff: Increase Employee Engagement and Retention
2. Community Engagement & Relationships
3. Education Moves the Mission

Each strategic initiative is directed by a separate committee. Each committee has a series of milestones they have developed for each quarter over a 3 year period. The achievements are reported to leadership and the governing board.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    North Country HealthCare services the rural and underserved populations in northern Arizona.

  • How is your organization collecting feedback from the people you serve?

    SMS text surveys, Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Constituent (client or resident, etc.) advisory committees,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    North Country HealthCare continuously makes change based on patient and partner feedback.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders, Our community partners,

  • How has asking for feedback from the people you serve changed your relationship?

    North Country HealthCare shares feedback to improve our patient and staff experience, strengthen partnerships and enhance grant opportunities.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    The people we serve tell us they find data collection burdensome,

Financials

North Country Healthcare Inc
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

North Country Healthcare Inc

Board of directors
as of 02/15/2022
SOURCE: Self-reported by organization
Board chair

David Chavez

General Manager Best Western Premier Grand Canyon Squire Inn

Chris Fetzer

NACOG Executive Director

Denise Burley

Director of Mohave County Department of Public Health

Mary Jo Gregory

President & CEO, The NARBHA Institute

Michael Ocxtoby

Retired Coconino County Health & Human Services

Pasty Crofford

Retired President of InterAction

Paul Ferris

Retired Winslow Community Development Director

Sandi Ernst Perez, Ph.D

Owner SandRose LLC

Sarah Benatar

Treasurer Coconino County

Stephen Nuno-Perez

NAU Professor & Chair, Dept of Politics & Int'l Affairs

Timothy Dodt

SVP Commercial Lending, Alliance Bank of Arizona

Terri Sherman

Retired Family Nurse Practitioner, NCHC

Travis Jones

Emergency Physician, FMC

Walter Phelps

independent Consultant, Flint Point LLC

Organizational demographics

SOURCE: Self-reported; last updated 2/11/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Decline to state

Race & ethnicity

No data

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data