Family Housing Resources Inc

Family Housing Resources (FHR)'s goals encompass:

* Becoming a vital resource helping individuals and families reach financial freedom in our community.
* Being recognized as a leader in providing progressive affordable housing that helps build strong communities.
* Having strong community support and engagement, as well as a strong donor base supporting valuable programming.
* Acting as a collaborative community leader in owning/managing, advocating for, and providing pathways to affordable housing and financial well-being in Pima County.
* Building a robust, happy, and productive staff working in a smooth, cost-effective environment.

Strategies employed by FHR:

* Certifying our Housing Counseling Team using a nationally recognized Housing Counseling Certification Process
* Producing measurable impact on People & Communities
* Be recognized for superior support services
* Building motivated teams that feel valued & engage motivated, local community leaders
* Increase our Affordable Housing Portfolio
* High level of community engagement & being responsive to community needs
* Smooth running, efficient procedures
* Locally recognized as a leader in affordable housing
* Effective Reports and Measurements
* Increased Programming
* We are seen as content experts in the community.
* We have a Comprehensive Communication Plan and Tools that represent our work.
* A Solid and Strategic Fundraising Plan
* A strong Volunteer Engagement Program
* Build and develop collaborations in the best interest of our community.

FHR's current capabilities:

1 - Grow residential programs and resources; increase direct involvement in the improvement of local communities.
2 - Stabilize and Grow Programs and identify new lines of business.
3 - Increase donor base and educate and inspire the public.
4 - Refine internal messaging and develop external messaging to grow awareness and support.
5 - Organize current systems in order to build upon and formalize a consistent and happy work environment.

Current Progress Results:

Advocacy
1 - Led Advocacy efforts regarding eviction moratoriums with area housing counseling and other like-minded partners.
2 - Outreach to high minority populations neighborhoods for rental assistance/CDC moratorium information and mortgage forbearance education.
3 - Active participation in the Weekly Eviction Prevention Meeting convened by Pima County.

Program Services
1 - Housing Counselors have attained HUD Certification and Homeownership Certification.
Consistent housing counseling client satisfaction evaluations.
2 - Streamlined counseling paperwork process.
3 - Developed a framework for an expanded financial education program.
4 - Created FHR’s Covid-19 Emergency Rental Assistance Program as a response to the needs in the community and contracted as a service agency for City/County Rental, Utility, and Mortgage emergency assistance programs.
Impact and Metrics evaluation of CERA and emergency response programs.
5 - Held down payment assistance program training with area realtors.

Volunteer Management Program
1 - Developed remote working volunteer and intern program with over 30 regular participants in the last year including consultants through pro bono volunteers.

Marketing and Communication and Donor Development
1 - First-time participation in Giving Tuesday and Arizona Gives Day to increase donor exposure and build strong base.
2 - Developed feedback loop for collecting client stories.
3 - Started monthly e-blast to clients and the public about FHR's work and issues impacting affordable housing.

Administrative Programs
1 - Adopted Core Values and Commitment to Diversity, Equity, and Inclusion Statement.
2 - Updated Staff Evaluation Tool


WHAT’s NEXT for 2021

1 - Build up social media presence
2 - Outreach to high minority populations neighborhoods for housing counseling and down payment assistance.
3 - Pilot expanded financial education program.
4 - Streamline staff onboarding procedures and feedback loops.
5 - Comprehensive Communication and Fundraising Plan.
6 - Develop Covid-19 Return to office procedures.