Youth Empowerment Services for Dine Bikeyah Inc

Who are the people you serve with your mission?

Our various programs each have somewhat unique, though often overlapping audiences. Generally, all of our programs primarily serve residents of the Navajo Nation - youth, families, community members and schools. The Dine' Bike Project, our school/community outreach and our youth adventures are nearly 100% native participants. Through out Navajo Parks Race Series and Tour de Rez Cup Series, we also reach folks from off-reservation who come to the rez for these events and/or to hike and ride the trails.

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

What significant change resulted from feedback?

NavajoYES and our trails programs leads trail efforts on the Navajo Nation. As a results of a social media post that we had made, we recently had a concern expressed regarding a segment of trail that had become hazardous for trail users. As a result of this expressed concern, we visited the site with a trail coordinator and a cultural resource consultant, and developed a plan to address the concern when spring arrives at that location. The outcome will be a significantly improved trail experience for all trail users.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

What challenges does the organization face when collecting feedback?

It is difficult to get the people we serve to respond to requests for feedback, It is difficult to get honest feedback from the people we serve, It is difficult to identify actionable feedback