Lutheran Social Services of Nevada

Expressing the love of Christ by serving and caring for people in need.

aka Lutheran Social Services of Nevada   |   Las Vegas, NV   |  www.lssnv.org

Mission

Lutheran Social Services of Nevada expresses the love of Christ by serving and caring for people in need.

Ruling year info

1998

CEO

Ms. Armena Mnatsakanyan

Main address

4323 Boulder Highway

Las Vegas, NV 89121 USA

Show more contact info

EIN

86-0845241

NTEE code info

Human Service Organizations (P20)

Food Banks, Food Pantries (K31)

Other Housing Support Services (L80)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Blog

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

The mission of Lutheran Social Services of Nevada is to express the love of Christ by serving and caring for people in need.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Community Nutrition Services

Our Community Nutrition Services include:
- The DigiMart, the first online food pantry west of the mountains. For years, LSSN has emphasized the importance of giving clients choice in their food selection. As the next logical step, DigiMart allows clients to select their food from home, a library, kiosks in our building, or anywhere else with an electronic device and an internet connection. The users of the DigiMart system are assigned points that are used like money to “purchase” food. A key component of DigiMart is that LSSN “prices” food that has higher nutritional value for fewer points than items that are less nutritious. Clients are not charged to use the DigiMart program, and the points are replenished every 30 days. The DigiMart distributes nutritious food to the community's low-income and food insecure regardless of age or family type. Each year, about half a million pounds of nutritious food supports thousands of our community members through DigiMart.
- Open Air Markets, which are food distribution events that travel to "food desert" areas in the Las Vegas Valley to provide access to foods, including fresh fruits and vegetables. Hosted in collaboration with area churches and other non-profits, Open Air Markets happen at least twice a month every month, but often more frequently. In FY 2017-2018, we hosted 43 Open Air Markets.
- Our Nutrition Education Kitchen, which provides cooking demonstrations and healthy eating tips for clients. Currently, we have demonstrations every Monday where clients are cooked a healthy vegetarian dish made entirely with ingredients available in the DigiMart pantry. They may sample the dish while they wait for their order to be prepared and, if they wish, they can ask for the recipe and order the ingredients to recreate it at home.

Population(s) Served
Economically disadvantaged people

Our Family Empowerment Services include:
- Temporary Rental and Utility Assistance, which is provided, combined with case management, to those experiencing homelessness or at risk of homelessness. Walk-ins and referrals are accepted.
- Help completing Medicaid, Nevada Check-Up, and SNAP Applications through the state's online application system.
- Help obtaining Birth Certificates, Nevada State IDs, and Driver's Licenses. Availability is dependent upon funding.

Population(s) Served
Economically disadvantaged people

The heart of our Senior Supportive Services is our Heart of the City Senior Congregate Meal Program, which serves hot, nutritious meals to seniors over 60 for free at two locations every single day. When it began in 2014, our Congregate Meal program was the first senior meal program funded from the state of Nevada in over 12 years. We also provide supplemental nutritional drinks and supplies to qualifying housebound seniors in the Las Vegas area. They are delivered by our senior caseworker, who also checks in with the senior.

Population(s) Served
Economically disadvantaged people
Seniors

Where we work

Awards

Best Community Organization 2012

Las Vegas Review Journal - Best of Las Vegas Awards

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

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How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We demonstrated a willingness to learn more by reviewing resources about feedback practice.
done We shared information about our current feedback practices.
  • Who are the people you serve with your mission?

    We serve low income individuals, families and senior citizens.

  • How is your organization collecting feedback from the people you serve?

    Focus groups or interviews (by phone or in person),

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

  • What significant change resulted from feedback?

    We had some feedback about the desire to not wait outside in a line, if possible. We utilize our space in a better way and make sure to keep the line moving to ensure that people don't have to wait in the sun.

  • With whom is the organization sharing feedback?

    The people we serve, Our staff, Our board, Our funders,

  • How has asking for feedback from the people you serve changed your relationship?

    With those who agreed to be a part of a recent focus group, we had one gentleman who has been receiving services named Michael. Michael is now being considered to become a board member himself of Lutheran Social Services and we found out that he has valuable experience in some other local non profit organizations.

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

  • What challenges does the organization face when collecting feedback?

    It is difficult to get the people we serve to respond to requests for feedback,

Financials

Lutheran Social Services of Nevada
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Lutheran Social Services of Nevada

Board of directors
as of 10/25/2022
SOURCE: Self-reported by organization
Board co-chair

Mr. Chad Kaercher

Kaercher Insurance

Term: 2022 - 2023


Board co-chair

Mr. Kelly Peterson

Morgan Stanley

Term: 2022 - 2023

Doreen Lee

Retired

Robert Newman

Bank of George

Chad Kaercher

Kaercher Insurance

Kelly Peterson

Morgan Stanley

Shawn Davis

House Advantage

Michele Bedwell

Tek Media

Niko Johnson

Light and Wonder

Pastor Don Lorfing

Good Samaritan Lutheran Church

Charly Paelinck

Station Casinos

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 10/25/2022

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
White/Caucasian/European
Gender identity
Female, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

No data

 

No data

Sexual orientation

No data

Disability

No data