PLATINUM2022

OPERATION COMFORT

Supporting Wounded, Ill, and Injured Service Members and Disabled Veterans

San Antonio, TX   |  www.operationcomfort.org

Mission

"Healing the scars of war...forever. Empowering Veterans to overcome the trauma of the past by focusing on the future through our experiential programs." Our vision is to promote an inclusive and positive environment where wounded, ill and injured service members of all service branches, active duty and veteran, as well as their immediate family can recover and get involved in the community. We continually adapt our programs to meet the ever-changing needs of those we serve.

Notes from the nonprofit

America's military is the finest in the world. Operation Comfort is grateful that we have the opportunity to show our appreciation to those who serve our great country.

Ruling year info

2005

Executive Director

Dianna Sisnero

Main address

1107 Austin Hwy., Unit 90496 c/o Executive Director

San Antonio, TX 78209 USA

Show more contact info

EIN

86-1123065

NTEE code info

Human Service Organizations (P20)

Human Service Organizations (P20)

Human Service Organizations (P20)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

According to U.S. Veterans Magazine, over 20 Veterans a day commit suicide. After a traumatic injury occurs, change in the daily living activities of the veteran population takes place. This is extremely difficult on the veteran as well as the family. Feeling a loss of self-esteem and confidence mixed with feelings of guilt and remorse, thoughts of suicide and depression take over. By engaging in our rehabilitative programs and adaptive sports such as sled hockey, cycling, yoga, indoor and outdoor aquatics, woodworking, introduction to adaptive sports and community reintegration outings, veterans can learn a new way to heal through recreation.

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Cycling

Cycling is offered every Wednesday with distance options ranging from 3-20 miles along the City of San Antonio Greenway Trails. We transport the bikes to various city parks including McAllister Park, Southside Lions Park, and the Valero Park trailhead. We offer one-on-one assistance, beginner, intermediate and advanced groups to accommodate all abilities and skill levels.
Longer training rides are 20+ mile rides on Mondays for our intermediate and advanced cyclists. All training rides take place in San Antonio and the Texas Hill Country.
We have a fleet of 85 different bikes including hand cycles, upright bikes, recumbent bikes and tandem bikes that can be modified to fit each individual. We pay for all equipment maintenance, facility fees, coaching fees and costs associated with special events such as registration fees, lodging, transportation and food.

Population(s) Served
Veterans

Our San Antonio Rampage sled hockey team was formed in 2007 with the help of the American Hockey League team, San Antonio Rampage. Our team became the first all military sled hockey team in the United States. Our team has since expanded and is now comprised of Disabled Veterans and Disabled members of the Armed Forces as well as community athletes with disabilities. We provide all equipment, travel, ice time, and coaching expenses. Our sled hockey program serves a minimum of 40 Veterans with disabilities each year. We currently have three U.S. National Team players on our roster. We have had eight players come through our program and go on to win Gold medals with the U.S. National Team. A Purple Heart Combat Wounded Veteran who has played sled hockey for 14 years and is a USA Hockey Level 3 coach runs this program. The sled hockey season runs from August to April with once a week practices during the off-season months to help train participants for U.S. National team tryouts. Our season begins each year in August with our free three-day San Antonio Rampage Sled Hockey Camp.
Four of our players won Gold Medals in the 2014 and 2018 Winter Paralympics in Sochi, Russia and PyeongChang, Korea.

Population(s) Served
Veterans

Operation Comfort has a woodworking program which provides opportunities to work with your hands and be creative while improving fine motor and gross motor skills in a non-clinical setting. We have a large variety of projects you can build and customize. Two wounded Veterans that are Texas Veteran Commission certified Peer Mentors run this program, both have studied under a Master Woodworker. The woodworking staff works directly with therapists from Audie Murphy VA and the Center For the Intrepid to assist Veterans in reaching their individual goals. Although this program is not considered a sports program it has a high rate of interest and has had over 850 veterans participate since its inception.
Veterans who have traumatic brain injuries, post traumatic stress disorder, partial paralysis and other injuries have build coin and flag shadow boxes, planter boxes, vegetable bins, desks, band instrument boxes, bird houses and many more items. They take them home with pride.

Population(s) Served
Veterans

Our Yoga program is designed to strengthen our veterans physically, mentally, and spiritually. This program has served over 500 veterans with disabilities since it was started. We provide all equipment, instructors and cover facility fees. We lead a slow flow with modifications for all abilities, including chair yoga. This class is held each Tuesday afternoon in person and virtually.
Veterans with different injuries come out and participate our Yoga program so we adapt the postures to what the Veteran can do. Classes take place once a week. Yoga quietens the mind and while doing the postures and in meditation.

Population(s) Served

We provide swim training and water aerobics at the Alamo Heights Natatorium. We offer kayaking clinics from May - September of each year. Our coaches lead these recreational and rehabilitative water opportunities and provide activities that are competitive, educational, therapeutic, and recreational in nature. We pay all coaching fees and facility fees, equipment is provided.

Population(s) Served
Veterans
Veterans

Where we work

Affiliations & memberships

Move United, DBA - DSUSA 2020

Our results

SOURCE: Self-reported by organization

How does this organization measure their results? It's a hard question but an important one.

Average number of service recipients per month

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

From 2004-2020 we have helped over 7500 Veterans and their families through adaptive recreational rehabilitative programs.

Number of adults engaging in regular physical activity

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Reflects the number of active duty and veterans participating in our programs - Cycling, Sled Hockey, Softball, Swimming, Surfing, Sailing, Skiing and Sled Hockey, counting them only one time.

Number of participants engaged in programs

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Total Number of Veterans & Active Duty engaging in Cycling, Sled Hockey, Yoga, Woodworking, Aquatics, Community Outings, and introduction to adaptive sports clinics

Number of clients served

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Reflects the total number of Veterans and Active Duty served in all of our programs, earlier mentioned.

Number of new clients within the past 12 months

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel, Veterans

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Context Notes

Approximately 50% of our participants continue participating in our programs each year.

Number of adults with disabilities receiving sufficient social and emotional support

This metric is no longer tracked.
Totals By Year
Population(s) Served

Military personnel

Type of Metric

Output - describing our activities and reach

Direction of Success

Increasing

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Operation Comfort's goals are to engage our wounded, ill and injured Service Members into active programs in order to help keep their minds active and not thinking about their war time experiences all the time and to reintegrate them back into the community. This gives them the opportunity to connect with other Veterans, forging new relationships with others who have like experiences.

We continually monitor each participant to help them decide what they would like from our program. We help each veteran develop short term and long term goals.

Our hope is as they begin our programs for recreation and rehabilitation, with the possibility of accelerating their goals to reach a competitive level.

Strategies include sending out emails and text messages to our population every Monday reminding them of ongoing programs and events.
This provides continuity for our programs, informing everyone what, when and where. We also provide a newsletter once a month letting everyone know what is going on in the next three months.
The participants begin expecting our emails and texts. We serve over 500 veterans who come out and participate in our programs.
We also post things on our website www.operationcomfort.org and Facebook pages Support Operation Comfort and San Antonio Rampage Sled Hockey

Our staff is a dedicated staff who they work hard, making sure things get done in a timely manner. Our staff continually works hard to inform, engage and encourage wounded Veterans to come out and participate in our programs.
We handle all social media inhouse, such as our website, www.operationcomfort.org and Facebook pages Support Operation Comfort, and San Antonio Rampage Sled Hockey.

Our administrative staff tracks all participation and program activities.
However, we all pitch in and help each other, making sure our veterans are taken care of.

Since 2004 Operation Comfort has served over 7,500 wounded, ill or injured service members and their families through our programs: Cycling; Sled Hockey; Woodworking; Yoga; Aquatics, Introduction to adaptive sports clinics, and Community Reintegration Outings.

In our sled hockey program four of our players who were wounded in Iraq or Afghanistan were chosen to play on the 2014 & 2018 U.S. Paralympic Team, winning the Gold Medal in both the 2014 & 2018 Winter Paralympics in Sochi, Russia and PyeongChang, Korea. They are looking forward to the 2022 Winter Paralympics in China.
Hundreds of cyclists have cycled thousands of miles, many of them amputees using a hand cycle. In woodworking, those with Traumatic Brain Injuries (TBI) have built shadow boxes for their medals and challenge coins to name only a few.
We will continue to actively engage our veterans, encouraging them to come out and participate in our well established programs.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

OPERATION COMFORT
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

Subscribe

Build relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.

  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

OPERATION COMFORT

Board of directors
as of 08/18/2022
SOURCE: Self-reported by organization
Board chair

Edgar Gonzalez

Broadway Bank

Term: 2021 - 2023

Edgar Gonzalez

Broadway Bank

Sean Grady

Ridgemont Properties

Lauren Courchaine

Commander of the 37th Air Wing, Lackland AFB

Brian Courchaine

Lupe Navaira

Retired Army Specialist

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? No

Organizational demographics

SOURCE: Self-reported; last updated 9/16/2021

Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Female
Sexual orientation
Decline to state
Disability status
Person without a disability

Race & ethnicity

Gender identity

Transgender Identity

Sexual orientation

No data

Disability

We do not display disability information for organizations with fewer than 15 staff.

Equity strategies

Last updated: 03/29/2021

GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more

Data
  • We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
Policies and processes
  • We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.