Community Action Services And Food Bank Inc

Established in 1967, Community Action Services and Food Bank (CASFB) works to build self-reliance in individuals, families, and communities in Utah, Summit, and Wasatch Counties. It accomplishes this through a variety of means, including direct-service programs such as home buyer mortgage counseling and food distribution. It also works to remove barriers to self-reliance and implements a community strategies effort to develop long-term, innovative, and permanent solutions to issues contributing to poverty. By working through both direct-service and system-changing means, CASFB intends to achieve its vision of vibrant, sustainable communities throughout its service area where everyone has safe and affordable housing, adequate employment, and people in their lives they can count on.
We help meet their basic needs (food, shelter, housing) while providing the long-term solutions needed to rebuild their financial and social self sufficiency, enabling them to break out of poverty. Our five year strategic goal is to move 1,000 families out of poverty and stabilize thousands more. We will do this by growing our legacy (core) programs; diversifying and building financial resources; and engaging volunteers, donors, and community leaders as advocates in ending poverty.

Our five year strategic goal is to move 1,000 families out of poverty and stabilize thousands more. We will do this by growing our legacy (core) programs; diversifying and building financial resources; and engaging volunteers, donors, and community leaders as advocates in ending poverty.
Our specific program strategies are to alleviate hunger through the Food Bank, stabilize homeless and at risk homeless families and individuals in affordable housing through the Family Development Program; help families become homeowners and prevent foreclosures through our Home Buyer and Mortgage Counseling Program; help families from generational poverty to move out of poverty through the Circles Initiative; grow food businesses and create jobs through the commercial kitchen; and help families to grow their own produce through the community gardens.
Our specific core objectives are:
• Community Action is a client-centered organization;
• Community Action’s internal processes are effective, efficient, and client-centered;
• Community Action’s human capital is exceptional;
• Community Action becomes more financially secure; and
• Community Action’s donors and volunteers are champions of the vision.

Community Action has a highly trained and experienced staff and thousands of volunteers who work together in support of our mission to address poverty in our communities. We have adopted a five year strategic plan which describes our commitment to execute goals, strategies and tactics in order to improve our services and outcomes.
These targets include the following:
We are a client-centered organization;
We have internal processes are effective, efficient, and client-centered;
Our human capital is exceptional;
We will become more financially secure through diversification of funding and support; and
Our donors and volunteers are champions of the vision.

The following describes our progress in meeting our objectives in our strategic plan:
1. Being a client-centered organization. We have instituted an immediate feedback system which allows clients to complete a simple electronic survey which indicates their level of satisfaction with our services and how they are treated. We have found that 90% of those surveyed report that they are satisfied with services and feel respected.
2. Internal processes are effective, efficient, and client-centered. We have begun the process to regularly assess program and service processes and will make improvements as needed. We have changed the way we serve people in our food pantries - families now choose the food items they most need rather than receiving a pre-made food order. This approach is client choice.
3. Human capital is exceptional. We have instituted a more formal process for recruiting, and training highly qualified persons.
4. We become more financially secure. We have instituted a more formal process for engaging and informing donors about the outcomes of our services and the difference they are making. We have recruited community members to assist us in identifying and engaging additional potential private and corporate foundations.
5. Donors and volunteers are champions of our vision. We have increased our efforts to recruit more consistent community volunteers. We have established regular tours and events to engage existing and potential donors.