HEART & SOUL
Music That Heals
Programs and results
What we aim to solve
Nearly every day of the year, Heart & Soul shares hope and healing through live music and other performing arts for our isolated neighbors in Utah. Our programs uplift the spirits of low-income children who don't have access to live performance, individuals and families seeking refuge in this great country, adults and youth struggling with mental health issues, seniors nearing their end of life transitions, and others living apart from friends and family while facing challenging times.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Heart & Soul's Hope and Healing Performance Series
The Hope and Healing Series brings the joy of live musical performance to isolated neighbors in a wide range of institutions, including hospitals, retirement facilities, nursing homes, mental health facilities and veteran facilities. Heart & Soul coordinates the efforts of over 350 professional and emerging artists, offering a wide range of musical styles including jazz, classical, country, folk, popular, and old favorites. We seek to promote the development of the arts by assisting young artists to share their talents with isolated neighbors, and create a sense of community for our professional performers, in a non-commercial setting, where they can donate their talents to inspire and be inspired. Through the healing power of music, we enhance the quality of life for those living in institutions or otherwise isolated.
Heart & Soul Sings
The Sings Program is a powerful extension of what we have been doing.
Heart & Soul's Sings program is currently improving the well being of disenfranchised populations, bringing them performing artists and musical entertainment, and, using the talents of the performers to generate ... inspire ... these populations to create musical communities within their organizations. This has encouraged residents to actively engage... join in the band... the musical group within their community, and create their own well being. Residents feel ownership, that they are a part of something, and begin to revolve their week around looking forward to once again being able to play in their band. They become actively involved in the art of musical performance, which has even greater healing benefits than being passively entertained. Heart & Soul performing artists share their art, and the healing that engaging in music provides with the populations they serve.
Heart & Soul Music Stroll
A free Community event. Friends and family enjoy an afternoon strolling from house to house, yard to yard, band to band, through the tree-lined streets of Salt Lake City's Imperial Park neighborhood. Savor the music and hear the love. Stroll-ers can also savor the flavors from several local food trucks. Ride a bike or park at the LDS church on 2700 S. and 1530 E. and stroll the length of Filmore and Glenmore streets between 27th S and Zenith Ave.
Heart & Soul Singing Telegrams
In response to COVID19, Heart & Soul began connecting Heart & Soul Performers with care communities and other isolated neighbors using digital platforms such as Zoom, FaceTime and Google Duo.
Where we work
Awards
Service to the Arts by an Organization 2009
Mayor's Artist Award
Adcovacy Through Action Award 2020
Utah Music Teachers Association
External reviews

Photos
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Total number of audience members
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of public events held to further mission
This metric is no longer tracked.Totals By Year
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Context Notes
This metric represents the number of Heart & Soul live musical programs offered each year.
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
“Chronic loneliness increases the odds of an early death by about 20 percent, according to the 2008 book, “Loneliness: Human Nature and the Need for Social Connection.”
New York Times
Heart & Soul brings the healing power of music to the elderly living in care communities and others who find it difficult if not impossible to attend a concert on their own. Seniors, children with severe or chronic illness, children and adults with developmental disabilities, at-risk children and youth, patients in psychiatric and rehabilitation facilities, including blind, cognitively impaired, homeless, prisoners and veterans.
Born of the suffering of a loved one, Heart & Soul was started in 1994 when siblings, Doug Jenson and Janna Lauer saw the isolation and loneliness their mother suffered upon entering a rehabilitation facility due to a broken hip complicated with dementia. Their mother had been the musical center of their family - and they knew that music was the language that helps to transcend loneliness and brings us all together.
The Hope and Healing Performance series is the mainstay of Heart & Soul programming. It gives isolated residents their very own season concert ticket to enjoy a wide variety of music including Classical, Jazz, Big Band, Bluegrass, Celtic, Rock, and Country.
Our Sings and Participatory Music program enhances lives and promotes wellbeing and health by providing residents the opportunity to belong to a musical group or choir.
The creative processes are a means to personal fulfillment, satisfaction and inspiration for people who have special needs and who are isolated from society. The use of music and the arts in healthcare helps lessen feelings of pain and discomfort, affords mental stimulation, and eases feelings of loneliness and frustration. Being part of a musical making process can provide a significant source of recovery, hope and healing -- spiritually, mentally and physically.
Heart & Soul is currently improving the wellbeing of disenfranchised populations, bringing them performing artists and musical entertainment, and, using the talents of the performers to generate ... inspire ... these populations to create musical communities within their organizations. This has encouraged residents to actively engage... join in the band... the musical group within their community, and create their own well-being.
What are the organization's key strategies for making this happen?
Heart & Soul will perpetuate our good work by providing our community with a template to bring music to those who need it most. Heart & Soul will continue to embed regular weekly and monthly music in each institution's services. In this way it will become part of the institution's structure and will carry on beyond revolving personnel and clientele. Finding a way to bring the healing hope of music, the universal language, to our community.
We believe making music will become one of the key components in long term health care, both mental and physical.
Heart & Soul will continue to grow and adapt while staying true to our mission of bringing music and performing arts to isolated individuals. Our belief is, that as the efficacy of our work becomes known more broadly, those with the means and the foresight will become increasingly more generous towards our purpose.
What are the organization's capabilities for doing this?
What have they accomplished so far and what's next?
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback
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What challenges does the organization face when collecting feedback?
It is difficult to get the people we serve to respond to requests for feedback, Staff find it hard to prioritize feedback collection and review due to lack of time
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
HEART & SOUL
Board of directorsas of 09/20/2023
Ms. Marlena Lambert
Marlena Lambert
Jim Hayes
Paige Meriwether
Conae Holmes
Carolyn Turkanis
Sally Barraclough
James Coleman
Tom Stillinger
Phil Triolo
Janna Lauer
Ainsley-Marie McLaughlin
Executive Director - Heart & Soul
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Sexual orientation
Disability
Equity strategies
Last updated: 09/20/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.