Dock C Bracy Center Inc

Who are the people you serve with your mission?

We serve adults, primarily residing in the United States, who would like to eradicate racism and other forms of human oppression.

How is your organization collecting feedback from the people you serve?

Electronic surveys (by email, tablet, etc.), Community meetings/Town halls, Suggestion box/email,

How is your organization using feedback from the people you serve?

To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals,

What significant change resulted from feedback?

Our programs are designed to be adaptable. Specifically, our Finding Your Voice Program is a learning. As a learning organization, the Center seeks to understand what support people need to be committed and active in eradicating racism and other forms of human oppression. The Finding Your Voice Program creates an environment for learning, healing, and transformation. It is rich in educational resources and offers networking support. We survey the participants and ask what information they need and then make a plan to deliver it.

With whom is the organization sharing feedback?

The people we serve, Our staff, Our board, Our funders, Our community partners,

How has asking for feedback from the people you serve changed your relationship?

We have seen an increase in engagement as they realize we are actively listening and acting on their feedback.

Which of the following feedback practices does your organization routinely carry out?

We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded,

What challenges does the organization face when collecting feedback?

We don't have any major challenges to collecting feedback,