BRONZE2023

Within Thin Lines

Responder Lifeline Help Responders

aka Responder Lifeline/Help Responders   |   Chicago, IL   |  www.staywtl.com

Mission

Our mission: To provide perseverance through communication and understanding; guidance through resources and education; and health advocacy through influence and coaching. By First Responders and Veterans, for First Responders and Veterans.

Ruling year info

2023

President

Vincent Castaneda

Vice President

Randal Ives

Main address

2548 W 109th St

Chicago, IL 60655 USA

Show more contact info

EIN

87-1340028

NTEE code info

Alliance/Advocacy Organizations (F01)

IRS filing requirement

This organization is required to file an IRS Form 990-N.

Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Mental Health Advocacy and Peer Support

By First Responders and Veterans, For First Responders and Veterans.

Population(s) Served
Emergency responders
Military personnel
Veterans

Where we work

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We act on the feedback we receive, We share the feedback we received with the people we serve, We don’t use any of these practices

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback

Financials

Within Thin Lines
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Operations

The people, governance practices, and partners that make the organization tick.

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lock

Connect with nonprofit leaders

Subscribe

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Within Thin Lines

Board of directors
as of 05/25/2023
SOURCE: Self-reported by organization
Board chair

Vincent Castaneda

Randall Ives

the WTL foundation

Tyler Frank

the WTL foundation

Armando Bucio

the WTL foundation

Hayden Hooghkirk

the WTL foundation

Tommie Owens

the WTL foundation

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes