Community Health Alliance

aka HAWC   |   Reno, NV   |  www.chanevada.org

Mission

To provide quality, affordable, comprehensive health services for all.

Notes from the nonprofit

CHA has a Foundation that raises funds for patients, operations and growth of the physical operations. The supporting organization's IRS number is 45-5298721. This arm of the organization stages special events, organizes capital campaigns and communicates the impact CHA has on community health to donors.

Ruling year info

1993

CEO

Mr. Oscar Delgado

Main address

680 S. Rock Blvd

Reno, NV 89502 USA

Show more contact info

EIN

88-0293149

NTEE code info

Ambulatory Health Center, Community Clinic (E32)

Community Health Systems (E21)

Homeless Services/Centers (P85)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

Sign in or create an account to view Form(s) 990 for 2020, 2019 and 2018.
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Communication

Programs and results

What we aim to solve

SOURCE: Self-reported by organization

Today, more than ever, healthcare is an issue for far too many. You’ve no doubt seen or heard news stories or had personal and business experience that exposes the state of healthcare in our nation. There’s a whole host of factors contributing to long ER waiting times, a lack of resources and headaches for all involved. For people with very limited resources, the barriers to getting quality care can be even tougher. At Community Health Alliance, we engage our community so that together, through a health center neighborhood system, we can do more to move the needle on bringing the best ofcare, close to home, for people who are less fortunate. We invite you to be a vital partner in solving the problem of access to healthcare services in Reno-Sparks. Please underwrite, support and sponsor projects and initiatives to help the nearly 30,000 patients we serve. 59% of CHA patients live below the Federal Poverty Level ($24,250 for a family of four).

Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

Primary Medical Care

C.H.A.’s core program provides quality, comprehensive medical care to individuals and families in Northern Nevada.

This includes routine preventative check ups, treatments for illnesses and injuries and general management for chronic disease.
•Preventative
•Immunizations

Population(s) Served
Adults

CHA is the largest provider of dental care services to children to age 20, and homeless adults in Northern Nevada

Population(s) Served
Homeless people
Non-adult children

The behavioral health program helps patients navigate mental, emotional or behavioral issues that contribute to chronic pain, substance abuse, depression, anxiety and more.

Population(s) Served
Adults

Woman Infant and Children Care (W.I.C.)

We partner with W.I.C. to provide more specialized health care for the entire family. Our W.I.C. Program operates at all seven locations throughout the community.


List of services:

Lactation Counseling: Lactation consults include assessment of breastfeeding, assistance with latching, providing breast pumps or breastfeeding aids as needed, developing a plan to help the mom reach her breastfeeding goals while also giving her confidence and empowerment.

Peer Breastfeeding Support: Provides mother to mother breastfeeding support and education during pregnancy and after birth.

Nutrition: The Special Supplemental Nutrition Program for Women, Infants and Children provides supplemental foods, health care referrals and nutritional education to low-income pregnant and postpartum women as well as infants and children up to age five who are at nutritional risk.

Additional W.I.C. Services: Fluoride varnishes, referrals for low-cost car seats, Farmer’s Market coupons, help finding a physician or dentist.

Population(s) Served
Infants and toddlers
Women and girls

Where we work

Accreditations

Accredited as a Patient-Center Medical Home by the NCQA 2019

Affiliations & memberships

100% Board Giving for CHA and CHA Foundation Boards 2019

Wellness Frontier Award for Health Living Program 2019

Top WIC Program in the State of Nevada for the percentage of women of breastfeed 2019

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

We Respect, Value, and Consider it a Privilege to Serve CHA Patients. Reno-Sparks Nevada is home to people of all different income levels, races, cultures, backgrounds and ages. We’re happy to welcome them all and treat them with the kindness, support and respect we’d give our own families.
Our staff is here to provide help and direction for the insured, under-insured or uninsured. Whatever the patient’s situation or income level, they receive the care they need. We consider it our responsibility to help find pricing that’s appropriate - through discount programs, sliding scale payments and any other options we can access.
 Wide variety of services. Comprehensive healthcare.
 Good news! We’re here to help.
 Our doors are open and we’re ready to treat anyone seeking primary healthcare services.
 Comprehensive care for individuals and families
 With patients for life: from pediatric care and providing immunizations, dental for children to primary medical care as an adult.

First, the good news: CHA served 10,382 children with medical, dental and behavioral health visits in the last year. Through visits to medical, dental, behavioral, WIC and social work experts at CHA, local children also accessed a myriad of wrap around services and referrals to countless more. However, we know that the need is even greater. We are active in the wellbeing of the child. When families enroll in CHA patient services, in addition to what you would expect at a primary medical care office, we introduce caregivers and children to an early literacy program, dental programs during well-child check-ups, cognitive assessments, healthy food through an onsite prescription food pantry, alongside additional programs through onsite and mobile WIC (Women, Infant, Child) Programs and our dental and behavioral health services.
At their health care home, CHA medical care teams help diag-nose many common illnesses and injuries, as well as conduct regular health check-ups and offer preventive care. Children receive better and more affordable visits and follow up by accessing a primary medical care provider instead of the emergency room for minor, common illnesses and injuries.
The CHA Healthy Living Program (HLP) was implemented in 2016 and is based on the successful and nationally recognized Let’s Go! Program developed and established in Maine in 2006. The keystone message is—5-2-1-0 — 5 or more fruits and vegetables; 2 hours of less of recreational screen time; 1 hour or more of physical activity; and 0 sugary drinks, more water, on a daily basis.
Some of the reasons implementing the 5210 program in Northern Nevada is important:
 38% of CHA pediatric patients age 2 through 18 years are overweight or obese
 2016 Washoe County School District (WCSD) Data show that for Title I students (from the least fortunate schools) 46% are overweight or obese
 Overall, almost 35%of the 64,000 students in the WCSD are overweight or obese—approximately 22,000 children
 2016 WCSD shows that obesity prevalence of 18% is equivalent to the national average (tripling since 1980)
Our Cavity Prevention Program provides oral health education, screening, fluoride, and dental seal-ants to second and sixth graders on-site in Provision II schools and other schools with the highest percentages of free/reduced lunch. Our outreach traveled to 21 schools in 2017-18 in Washoe County School District for a total of 3061 sealants on 674 second and sixth graders – WOW!!!

At CHA, with all the conditions that fall under the umbrella of primary care, the truth is that no two days are ever the same. Our primary care providers see everything, from the most common conditions — diabetes, hypertension, high cholesterol, headaches, and abdominal pain, allergies, family planning, common cold, simple infections and annual physicals — to performing procedures like toenail removals and providing nutrition education. We employ a team approach / integrated care model so that patients not only have access to their provider who may be a physician, nurse practitioner or physician assistant, they have case workers and medical assistants who, over time, get to know each person who seeks care. This becomes the patients’ medical home. In fact, all of our centers have been certified a Patient Centered Medical Home (PCMH) to provide comprehensive care and maximum outcomes. The provider educates, advises and provides compassionate support along with creating an atmosphere where the patient can be honest and forthcoming in helping medical personnel understand their symp-toms. Together they form a partnership with the common goal of mak-ing the patient better.
Our providers have chosen to dedicate their practice to public health because they are drawn to a population that is overlooked and they know they can make a substantive difference to people whose their economic situations contribute to chronic conditions that we can actively improve.
In some cases our patients do need to be seen by a specialist for treatment. Because patients have very limited resources, this can be a financial burden and consequently their health deteriorates. Therefore, we need your help with a generouscontribution to the patient needs fund, so co-pays and out-of-pocket expenses are taken care of in order for local people get consistent, quality care outside our practice.

By the end of 2019, CHA had exceeded the national guidelines for screening patients in cervical cancer and colorectal cancer. CHA exceeded the healthy people 2020 goal for controlling A1C levels in diabetic patients and performing a foot exam on diabetic patients. Patients are the winners when it comes to controlling high blood pressure and being screened for tobacco cessation. 90 percent of and and child patients are getting weighed and receiving information on physical activity. Finally, more than 90 percent of our patients over age 12 are screened for depression. We are diligently working to bring up our number of women screened for breast cancer as we are hovering at about 58 percent when the national average is 81 percent. In 2020 we are adding the following health measures into to our medical measures to exceed previous years or meet the national guidelines: First Trimester Entry into Prenatal Care (annual report, not monthly); Second Trimester Entry into Prenatal Care (annual report, not monthly); Third Trimester Entry into Prenatal Care (annual report, not monthly); Births less than 2,500 grams (annual report, not monthly); well care visit for children aged 12 to 19; HIV screenings and HIV linkage to care, screenings for human trafficking and domestic violence. Our aim is always to bring the most comprehensive care to the most vulnerable people so their health is stabilized and they have providers they trust guiding their health.

How we listen

SOURCE: Self-reported by organization

Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.

done We shared information about our current feedback practices.
  • How is your organization collecting feedback from the people you serve?

    Electronic surveys (by email, tablet, etc.), Paper surveys, Focus groups or interviews (by phone or in person), Case management notes,

  • How is your organization using feedback from the people you serve?

    To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To strengthen relationships with the people we serve,

  • What significant change resulted from feedback?

    We have adjusted our call-in center operations so that when patients call, they can more successfully get follow-up appointments. We have started a quality improvement committee to assess and ultimately adjust our front desk and check-in service. This was something we realized after the patient survey.

  • With whom is the organization sharing feedback?

    Our staff, Our board, Our funders, Our community partners,

  • Which of the following feedback practices does your organization routinely carry out?

    We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We act on the feedback we receive,

  • What challenges does the organization face when collecting feedback?

    We don't have any major challenges to collecting feedback,

Financials

Community Health Alliance
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

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Community Health Alliance

Board of directors
as of 2/22/2021
SOURCE: Self-reported by organization
Board chair

Ms Melinda Mendoza

Jonnie Pullman

CHA Board of Directors

Shaun Griffin

CHA Board of Directors

Alex Woodley

CHA Board of Directors

Jennifer Hagen

CHA Board of Directors

Melinda Mendoza

CHA Board of Directors

Daniel Spogen

CHA Board of Directors

Frank Perez

CHA Board of Directors

Lily Lopez

CHA Board of Directors

Paul Parent

CHA Board of Directors

Ricardo Galvan

CHA Board of Directors

Michael Thornton

CHA Board of Directors

Edward Ableser

CHA Board of Directors

Laura Martinez

CHA Board of Directors

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes

Organizational demographics

SOURCE: Self-reported; last updated 02/22/2021

Who works and leads organizations that serve our diverse communities? GuideStar partnered on this section with CHANGE Philanthropy and Equity in the Center.

Leadership

The organization's leader identifies as:

Race & ethnicity
Hispanic/Latino/Latina/Latinx
Gender identity
Male, Not transgender (cisgender)
Sexual orientation
Heterosexual or Straight
Disability status
Person without a disability

Race & ethnicity

Gender identity

 

Sexual orientation

Disability