SPOKANE HUMANE SOCIETY

Our goals for 2023 include:
1. Improving the quality of life for at least 3,300 companion animals in need through our shelter, adoption, veterinary care, and nutrition assistance programs.
2. Implement a new operating system and culture shift to prepare the organization for a more successful future.
3. Grow a healthy, functional, and supportive volunteer program.
4. Garner a high level of engagement and support for capital campaign to build much needed new shelter facility.
5. Lease front lot of property to create $96K annual income stream to support SHS for years to come.
6. Remodel Red Barn on property to create new office space for staff.
7. Grow services by establishing a new community partnership each quarter.
8. Clarify and maximize partnership(s) on Spokane Humane Society dog park.
9. Complete schematic designs for new shelter facility.

1. Our leadership team meets for all day strategy sessions each quarter to set goals and solve problems that will help us meet our long-term goals. They additionally meet once every week to help ensure that these goals are still on track and to address and solve issues that arise.
2. Our Board of Directors meets monthly to manage the long-term strategic priorities of the organization.
3. We continue to grow and improve our robust direct response program, legacy donor society, and events to fund our program growth.
4. We enter, track, thank and acknowledge gifts in a timely manner to ensure donor growth and retention to fund our programs.
5. We hired a new Director of Marketing in 2022 who is expanding and improving our online presence and reach in the community with increased social media presence and new media relationships.
6. We hired a Volunteer Coordinator to grow and improve the volunteer program by creating volunteer orientations, trainings, meetings, and support systems.

1. Although SHS receives no government funding, we have a healthy group of over 7,000 donors and sponsors who support our work every year.
2. Our social media following is over 50,000 people in total, while our email newsletter is over 15,000 people. This allows us to reach a wide audience with our needs, adoptable animals, programs, services, and more.
3. We have over 200 active volunteers in our growing volunteer program.
4. We have three adoption locations in town, including our main shelter location, which we own, and two partner satellite location which we utilize at no additional facility cost to ourselves: BARK, A Rescue Pub, and PetSmart Everyday Adoption Center. These satellite locations increase the number of animals we are able to care for, while also increasing the speed at which animals are adopted by providing easy to visit locations for the public.
5. SHS has over 40 staff members to do everything from human resources and administration to daily animal care and dog walking. Some of our most experienced staff members have been with the organization for over 20 years, while other, newer staff members have brought years of experience from other organizations with them.
6. Our onsite veterinary clinic is staffed with two full time veterinarians and experienced support staff.
7. The Board of Directors includes directors whose professions include financial management, real estate, city park management, law enforcement, and managers in business and non-profit. This diverse team provides the knowledge and experience needed to guide the professional architects who are creating the building design.
8. SHS sits on 40 acres of property that is owned. This asset is the foundation of our capital campaign. Regular social media postings and a monthly electronic newsletter have been established to tell the SHS story in an intentional way. A new software system was employed to better track and understand donor giving patterns.

In 2022 SHS hired a new Executive Director and the leadership team began learning and implementing a proven operating system called EOS to help ensure that future goals can be achieved. In 2023 all teams began learning and implementing the operating system at all levels. We have been measuring our progress towards our goals and are on track to achieve them. As of June 2023, we have already accomplished the below goals necessary to achieving our larger annual and future goals:
1. Hired and onboarded a new volunteer coordinator
2. Created a capital campaign timeline and plan with board approval. Interviewed and selected a capital campaign consultant.
3. Sent one staff member to canine behavior training to be hired as full-time behaviorist before end of year.
4. Completed remodel of new cat room, called "Benson's Place" which includes new outdoor catio space, lighting, playing and climbing spaces, and improved surfaces and cages for cleaning and disinfecting to keep our cats healthy and their lives more enriched.
5. Completed remodel of clinic to increase recovery space to separate cats and dogs.
6. Completed remodel of barn space on property to provide office space for admin staff.
7. Increased the impact of our largest annual fundraising event, the FurrBall, by increasing the capacity and income by over 65% in 2022.
8. Built a strong relationship with VCA Animal Hospitals to increase our lifesaving ability by providing increased specialty medical care to our animals.
9. Received increased grant funding to continue providing our Veterinary Medical Assistance Program to ensure veterinary care for low-income pet owners.