United Way of Pierce County
Programs and results
What we aim to solve
Our Mission Critical Goal: United, we will lift 15,000 Pierce County households out of poverty by 2028, one family at a time.
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
Community Impact
Our annual community campaign provides a significant share of funding for more than 120 local programs from child abuse prevention to food banks to senior services. Funding decisions are made by volunteers, guided by outcome measures developed through annual site visits and tailored to meet community needs which are assessed by grassroots process.
211
211 is an information and referral center that connects approximately 75,000 people each year via web and phone to agencies that may be able to offer assistance in areas such as rental assistance, food and utility assistance.
Hunger Free Pierce County
United Way coordinates a collaboration of agencies who are experts in the food system supporting low income individuals and families with the purpose of improving the food distribution system.
Center for Strong Families
By focusing on improving the financial bottom line for low- to moderate-income families so they can become more self-sufficient, more families are able to increase their income, decrease expenses, build credit and acquire assets.
Learn – Families achieve a level of post-secondary education and/or training that prepares them for higher paying jobs while building employment skills that lead to better jobs or a smooth transition to a new job.
Earn – Families earn a sufficient family income for daily expenses, asset accumulation and minor emergencies.
Keep – Families have a savings equal to three months’ worth of living expenses; have good credit and manage debt in balance with income. They also build a realistic opportunity for retirement at age 65.
Grow – Families grow their credit as an asset and develop smart debt, with market-rate interest, that leads to appreciating assets (such as a house) through mainstream banking.
Where we work
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of policymakers or candidates reached
This metric is no longer tracked.Totals By Year
Population(s) Served
Economically disadvantaged people
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Number of volunteers
This metric is no longer tracked.Totals By Year
Population(s) Served
Social and economic status
Type of Metric
Output - describing our activities and reach
Direction of Success
Decreasing
Number of clients served
This metric is no longer tracked.Totals By Year
Related Program
Community Impact
Type of Metric
Output - describing our activities and reach
Direction of Success
Increasing
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Reports and documents
Download strategic planLearn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
We are committed to helping families in crisis today, helping them become self-sufficient tomorrow and advocating for policies that contribute to ensuring the future of a thriving Pierce County.
No single organization can solve poverty. That’s why our unique role as a community convener brings local organizations, schools, businesses, government and philanthropists together around public problem- solving that is people-centered, innovative and scalable --and that addresses the policies, practices and systems around poverty, rather than a single-program approach. When individuals gain stability, families are stronger, our children are more successful and our community thrives.
What are the organization's key strategies for making this happen?
Our 3-pronged approach incorporates Prevention, Intervention and Empowerment.
-- Create a solid foundation for Basic Needs: By ensuring basic needs like food, health care, childcare and shelter are met, families can move out of crisis, prevent future crisis and toward greater stability.
-- Break down barriers to self-sufficiency: Through early intervention with supportive services through our community partners and South Sound 2-1-1, we connect individuals to resources and provide navigation services for behavioral health, housing, transportation and employment.
-- Build Strong Families: Our Centers for Strong Families provide the education, 1:1 financial coaching and mentoring to help struggling families improve their financial situation and empower them to become self-sufficient.
What are the organization's capabilities for doing this?
We have experienced staff that lead our organization and oversee our work in meeting basic needs for 124,000+ people, stabilizing individuals annually through South Sound 211 and overseeing the expansion of our Center for Strong Families partnerships that includes tracking the success of clients, since program inception in 2016.
South Sound 2-1-1 is the only one of its kind in Washington State to provide navigation services. We provide navigation in the areas of behavioral health, housing, workforce development and transportation. In fact, we have received federal funding for transportation navigation since 2016 and in 2019, we were selected along with 23 other United Way organizations to participate in Ride United, a partnership with Lyft to provide transportation for people who have no other means to get to medical, employment or public benefits appointments.
What have they accomplished so far and what's next?
Centers for Strong Families: Since July 2016 seven centers have opened in Pierce County that have served 1,367 clients as of November 2019. 238 people have increased their credit score; 448 people have new or better paying jobs; 605 are enrolled in an education and training program;358 people achieved a financial goal and 335 people were approved for public benefits.
2-1-1 Since 2006 with the start of the Transportation Navigation program we have added four new navigation services for employment, mental health, basic food and housing. Our housing navigators have placed 109 families who were once homeless into housing from January of 2018 through October of 2019. Last year, our transportation services connected 2,926 to a transportation provider
Our third annual poverty summit, from Poverty to Possibilities focused on affordable housing and we broad cross-sectors together to put forth an action plan. Nearly 250 individuals from cross-sectors attended the summit and each year attendance and our profile in the community as a convener has further established our work as a leader in fighting poverty.
Our historic building which we purchased and renovated in 1992, continues to be a model for social enterprise hub in the center of Tacoma by housing seven non-profit tenants at below market rates so they can spend more resources on their missions.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
-
How is your organization using feedback from the people you serve?
To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To strengthen relationships with the people we serve
-
Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We tell the people who gave us feedback how we acted on their feedback
-
What challenges does the organization face when collecting feedback?
Financials
Unlock nonprofit financial insights that will help you make more informed decisions. Try our monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights?
Learn more
about GuideStar Pro.
Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
United Way of Pierce County
Board of directorsas of 07/08/2024
Sebrena Chambers
Tacoma Pierce County Health Department
Term: 2023 - 2024
Nathe Lawver
Pierce County Labor Council
Term: 2023 - 2024
Andy Larson
Sound Physicians
Annette Bryan
Puyallup Tribal Council
Bill Pugh
City of Sumner
Carla Santorno
Tacoma Public Schools
Eli Taylor
Key Bank
Jim Walton
Community Advocate
Joe Martinez
CIERTO
Jon Rossman
Chuckal Office Products
Louis Cooper
Port of Tacoma
Nathe Lawver
Laborers Union NA Local 252
Sebrena Chambers
Tacoma-Pierce County Health Department
Steve Harlow
Bank of America
Stuart Grover
Community Advocate
Tanisha Jumper
City of Tacoma
Tina Vasen
TPSC Benefits
Georgia Lomax
Pierce County Library System
Kathy Schmidt
CHI Franciscan Health
Kristie Nockleby
Columbia Bank Center
Lua Pritchard
Asia Pacific Cultural Center
Jackie Flowers
Tacoma Public Utilities
Shasta Kelley
Ledger Square Law
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
-
Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 09/22/2022GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.