Crisis Connections
Hope, Help, Healing
Programs and results
What we aim to solve
Our programs
What are the organization's current programs, how do they measure success, and who do the programs serve?
24-Hour Crisis Line
The 24-Hour Crisis Line offers immediate help to those in emotional crisis, suicidal and for families and friends of persons with mental illness. The Crisis Line, founded in 1964, is answered by professionally trained volunteers. Annually, the Crisis Line answers 125,000 calls for help.
King County 2-1-1
Need services but don't know where to turn? King County 2-1-1 helps individuals find health and human services to help including: housing, food, legal services, caregiver services, rent or utility assistance or healthcare services. Crisis Clinic maintains a database of over 5,000 health and human services in King County.
WA Teen Link
Teen Link offers an anonymous and confidential help line and online chat for teens, answered by teen volunteers, every evening from 6-10pm. We also conduct Youth Suicide Prevention Presentations in schools throughout King County and distribute over 35,000 Where to Turn for Teen resource directories each year.
WA Recovery Help Line
WA Recovery Help Line is a statewide service for anyone in need of support or resources for mental health, substance abuse, and/or problem gambling.
WA Warm Line
WA Warm Line is a statewide peer-answered support line for people living with mental health challenges.
Where we work
Awards
Citizen's Award 2015
NAMI
Outstanding Organization Award 2015
Seattle Human Services Coalition
External reviews
Videos
Our results
How does this organization measure their results? It's a hard question but an important one.
Number of crisis hotline calls answered
This metric is no longer tracked.Totals By Year
Related Program
24-Hour Crisis Line
Type of Metric
Output - describing our activities and reach
Direction of Success
Holding steady
Our Sustainable Development Goals
Learn more about Sustainable Development Goals.
Goals & Strategy
Learn about the organization's key goals, strategies, capabilities, and progress.
Charting impact
Four powerful questions that require reflection about what really matters - results.
What is the organization aiming to accomplish?
Our goals are to reduce immediate emotional distress and defuse crises for individuals, families and the community; to reduce the immediate risk of violence to one's self and others; and to increase the ability of people to access the safety net, particularly for mental and emotional support services.
What are the organization's key strategies for making this happen?
Our telephone and online support services provide immediate support to people in crisis. We provide an empathetic and compassionate response, engage callers in solving their problems, and connect people to resources in the community for further support.
What are the organization's capabilities for doing this?
Crisis Clinic has been providing telephone support services to people in crisis for over 50 years. Today, we are a nationally recognized leader in mental health, crisis intervention, suicide prevention, and information and referral services. In 2016, we answered over 240,000 calls and chats from people in crisis.
Crisis Clinic is state-licensed as an emergency telephone service and chemical dependency provider. We are also accredited by the Alliance of Information & Referral Systems and CONTACT USA.
What have they accomplished so far and what's next?
In 2016, Crisis Clinic's programs accomplished the following:
24-Hour Crisis Line
* Answered 127,946 calls for help;
* 70% of callers experienced distress relief;
* 74% were able to engage in addressing their problems; and
* 89% expressed thanks for the help they received.
Teen Link:
* Answered 3,277 calls and chats from teens in crisis;
* 78% of callers experienced distress relief;
* 81% were able to engage in addressing their problems;
* 96% expressed thanks for the help they received; and
* 98% of students found Teen Link's youth suicide prevention presentations helpful.
WA Recovery Help Line:
* Answered 27,997 calls for help;
* 89% of callers experienced distress relief;
* 91% were able to engage in addressing their problems; and
* 96% expressed thanks for the help they received.
King County 2-1-1:
* Answered 78,747 calls from people needing assistance;
* 95% received new information;
* 100% intended to follow up with the resources they were given; and
* 100% said the 2-1-1 service was helpful.
How we listen
Seeking feedback from people served makes programs more responsive and effective. Here’s how this organization is listening.
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How is your organization using feedback from the people you serve?
To identify and remedy poor client service experiences, To identify bright spots and enhance positive service experiences, To make fundamental changes to our programs and/or operations, To inform the development of new programs/projects, To identify where we are less inclusive or equitable across demographic groups, To strengthen relationships with the people we serve, To understand people's needs and how we can help them achieve their goals
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Which of the following feedback practices does your organization routinely carry out?
We collect feedback from the people we serve at least annually, We take steps to get feedback from marginalized or under-represented people, We aim to collect feedback from as many people we serve as possible, We take steps to ensure people feel comfortable being honest with us, We look for patterns in feedback based on demographics (e.g., race, age, gender, etc.), We look for patterns in feedback based on people’s interactions with us (e.g., site, frequency of service, etc.), We engage the people who provide feedback in looking for ways we can improve in response, We act on the feedback we receive, We share the feedback we received with the people we serve, We tell the people who gave us feedback how we acted on their feedback, We ask the people who gave us feedback how well they think we responded
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What challenges does the organization face when collecting feedback?
The core of our program is anonymous support and feedback. Soliciting feedback can mitigate trust.
Financials
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Operations
The people, governance practices, and partners that make the organization tick.
Connect with nonprofit leaders
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- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
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Connect with nonprofit leaders
SubscribeBuild relationships with key people who manage and lead nonprofit organizations with GuideStar Pro. Try a low commitment monthly plan today.
- Analyze a variety of pre-calculated financial metrics
- Access beautifully interactive analysis and comparison tools
- Compare nonprofit financials to similar organizations
Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.
Crisis Connections
Board of directorsas of 09/08/2023
David Johnson
Angela Cronin
Amazon
John Engber
John Engber & Associates, Inc.
Larry Little
Amazon
Michael Rubbinaccio
Beachview Counseling Services
Sierra Ranier
Washington Poison Center
Melissa Marsh
Community Volunteer
Debra Gumbardo
Community Volunteer
June Martin
June Martin Consulting
Stacey Baker
Planned Parenthood of Great Northwest
Erica Ng
Ikaso Consulting
Board leadership practices
GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.
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Board orientation and education
Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes -
CEO oversight
Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes -
Ethics and transparency
Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes -
Board composition
Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes -
Board performance
Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes
Organizational demographics
Who works and leads organizations that serve our diverse communities? Candid partnered with CHANGE Philanthropy on this demographic section.
Leadership
The organization's leader identifies as:
Race & ethnicity
Gender identity
Transgender Identity
Sexual orientation
Disability
No data
Equity strategies
Last updated: 09/06/2023GuideStar partnered with Equity in the Center - an organization that works to shift mindsets, practices, and systems to increase racial equity - to create this section. Learn more
- We review compensation data across the organization (and by staff levels) to identify disparities by race.
- We ask team members to identify racial disparities in their programs and / or portfolios.
- We analyze disaggregated data and root causes of race disparities that impact the organization's programs, portfolios, and the populations served.
- We disaggregate data to adjust programming goals to keep pace with changing needs of the communities we support.
- We employ non-traditional ways of gathering feedback on programs and trainings, which may include interviews, roundtables, and external reviews with/by community stakeholders.
- We disaggregate data by demographics, including race, in every policy and program measured.
- We have long-term strategic plans and measurable goals for creating a culture such that one’s race identity has no influence on how they fare within the organization.
- We use a vetting process to identify vendors and partners that share our commitment to race equity.
- We have a promotion process that anticipates and mitigates implicit and explicit biases about people of color serving in leadership positions.
- We seek individuals from various race backgrounds for board and executive director/CEO positions within our organization.
- We have community representation at the board level, either on the board itself or through a community advisory board.
- We help senior leadership understand how to be inclusive leaders with learning approaches that emphasize reflection, iteration, and adaptability.
- We measure and then disaggregate job satisfaction and retention data by race, function, level, and/or team.
- We engage everyone, from the board to staff levels of the organization, in race equity work and ensure that individuals understand their roles in creating culture such that one’s race identity has no influence on how they fare within the organization.