Crisis Connections

Support, Resources, Training

aka Crisis Clinic   |   Seattle, WA   |  www.crisisconnections.org

Mission

All of Crisis Connections’ work is dedicated to reducing disparities and increasing equity for people in the Puget Sound region. Crisis Connections (CC), previously Crisis Clinic, has been providing critical safety net services since 1964 when King County’s Crisis Line was created. Our mission statement is, “Our passion is caring and listening; empowering people to make positive life changes. We do this through connections between people and critical resources.” In the past 56 years, CC has been providing a variety of “all things crisis” services for Seattle and King County and all programs are 100% free to our community.

Ruling year info

1964

CEO

Mrs. Allie Franklin

Main address

2901 3rd Avenue Suite 100

Seattle, WA 98121 USA

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Formerly known as

Crisis Clinic

EIN

91-0773187

NTEE code info

Hot Line, Crisis Intervention (F40)

Counseling Support Groups (F60)

Human Services - Multipurpose and Other N.E.C. (P99)

IRS filing requirement

This organization is required to file an IRS Form 990 or 990-EZ.

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Communication

Programs and results

What we aim to solve

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Our programs

SOURCE: Self-reported by organization

What are the organization's current programs, how do they measure success, and who do the programs serve?

24-Hour Crisis Line

The 24-Hour Crisis Line offers immediate help to those in emotional crisis, suicidal and for families and friends of persons with mental illness.  The Crisis Line, founded in 1964, is answered by professionally trained volunteers.  Annually, the Crisis Line answers 125,000 calls for help.

Population(s) Served

Need services but don't know where to turn? King County 2-1-1 helps individuals find health and human services to help including: housing, food, legal services, caregiver services, rent or utility assistance or healthcare services. Crisis Clinic maintains a database of over 5,000 health and human services in King County.

Population(s) Served

Teen Link offers an anonymous and confidential help line and online chat for teens, answered by teen volunteers, every evening from 6-10pm. We also conduct Youth Suicide Prevention Presentations in schools throughout King County and distribute over 35,000 Where to Turn for Teen resource directories each year.

Population(s) Served

WA Recovery Help Line is a statewide service for anyone in need of support or resources for mental health, substance abuse, and/or problem gambling.

Population(s) Served

WA Warm Line is a statewide peer-answered support line for people living with mental health challenges.

Population(s) Served

Where we work

Accreditations

Alliance of Information and Referral Systems (AIRS) - Accreditation 2012

Awards

Citizen's Award 2015

NAMI

Outstanding Organization Award 2015

Seattle Human Services Coalition

Our Sustainable Development Goals

SOURCE: Self-reported by organization

Learn more about Sustainable Development Goals.

Goals & Strategy

SOURCE: Self-reported by organization

Learn about the organization's key goals, strategies, capabilities, and progress.

Charting impact

Four powerful questions that require reflection about what really matters - results.

Our goals are to reduce immediate emotional distress and defuse crises for individuals, families and the community; to reduce the immediate risk of violence to one's self and others; and to increase the ability of people to access the safety net, particularly for mental and emotional support services.

Our telephone and online support services provide immediate support to people in crisis. We provide an empathetic and compassionate response, engage callers in solving their problems, and connect people to resources in the community for further support.

Crisis Clinic has been providing telephone support services to people in crisis for over 50 years. Today, we are a nationally recognized leader in mental health, crisis intervention, suicide prevention, and information and referral services. In 2016, we answered over 240,000 calls and chats from people in crisis.

Crisis Clinic is state-licensed as an emergency telephone service and chemical dependency provider. We are also accredited by the Alliance of Information & Referral Systems and CONTACT USA.

In 2016, Crisis Clinic's programs accomplished the following:

24-Hour Crisis Line
* Answered 127,946 calls for help;
* 70% of callers experienced distress relief;
* 74% were able to engage in addressing their problems; and
* 89% expressed thanks for the help they received.

Teen Link:
* Answered 3,277 calls and chats from teens in crisis;
* 78% of callers experienced distress relief;
* 81% were able to engage in addressing their problems;
* 96% expressed thanks for the help they received; and
* 98% of students found Teen Link's youth suicide prevention presentations helpful.

WA Recovery Help Line:
* Answered 27,997 calls for help;
* 89% of callers experienced distress relief;
* 91% were able to engage in addressing their problems; and
* 96% expressed thanks for the help they received.

King County 2-1-1:
* Answered 78,747 calls from people needing assistance;
* 95% received new information;
* 100% intended to follow up with the resources they were given; and
* 100% said the 2-1-1 service was helpful.

Financials

Crisis Connections
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Operations

The people, governance practices, and partners that make the organization tick.

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Connect with nonprofit leaders

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  • Analyze a variety of pre-calculated financial metrics
  • Access beautifully interactive analysis and comparison tools
  • Compare nonprofit financials to similar organizations

Want to see how you can enhance your nonprofit research and unlock more insights? Learn More about GuideStar Pro.

Crisis Connections

Board of directors
as of 06/16/2020
SOURCE: Self-reported by organization
Board chair

Mr. Michael Nielsen

Community Volunteer

Angela Cronin

Amazon

Clif Curry

Metropolitan King County Council

David Dickinson

SAMHSA

Kim Gunning

Columbia Legal Services

John Engber

John Engber & Associates, Inc.

Ursula Whiteside

NowMattersNow.org

Board leadership practices

SOURCE: Self-reported by organization

GuideStar worked with BoardSource, the national leader in nonprofit board leadership and governance, to create this section.

  • Board orientation and education
    Does the board conduct a formal orientation for new board members and require all board members to sign a written agreement regarding their roles, responsibilities, and expectations? Yes
  • CEO oversight
    Has the board conducted a formal, written assessment of the chief executive within the past year ? Yes
  • Ethics and transparency
    Have the board and senior staff reviewed the conflict-of-interest policy and completed and signed disclosure statements in the past year? Yes
  • Board composition
    Does the board ensure an inclusive board member recruitment process that results in diversity of thought and leadership? Yes
  • Board performance
    Has the board conducted a formal, written self-assessment of its performance within the past three years? Yes